Customer Service Advisor

Are you a customer-focused professional with a passion for technical products, problem-solving and helping customers find the right solutions? If so, this could be the perfect opportunity for you!

Check out the role overview below If you are confident you have got the right skills and experience, apply today.
We are recruiting on behalf of a well-established manufacturer, supplying a loyal trade customer base. As the company continues to grow, they are looking for a Customer Services Coordinator to be the first point of contact for customers, providing expert guidance and exceptional service.
Why Join This Team?
* Varied Role – A great mix of customer service, technical support, and admin duties
* Friendly, Supportive Team – Work in a small, close-knit office next to the factory
* Stable & Established Business – Join a company with a strong reputation and long-term staff
Your Role:
Customer & Sales Support
* Handling a wide range of customer queries about products & services
* Managing incoming calls & emails professionally and efficiently
* Assisting with technical queries and advising customers on product options
* Processing payments & invoices
Administrative Tasks
* Managing appointments, meetings & schedules
* Handling incoming & outgoing mail/packages
* Ensuring smooth day-to-day operations in the office
Technical Learning & Development
* Gaining in-depth knowledge of the company’s products & manufacturing processes
* Using this expertise to provide technical support to customers
What We’re Looking For:
* Excellent communication skills – Clear, professional & confident
* Organised & detail-oriented – Able to juggle multiple tasks
* Ability to use Microsoft Office (Word, Outlook etc)
* Professional & approachable – You’ll be the face of customer service
* Ability to sell and promote the companys products
* Able to commute daily to Harlow
* Previous experience in a manufacturing company selling to trade would be ideal
The Details:
* Monday – Friday, 8am – 5pm
* Competitive salary – Based on experience
* Office-based role in a friendly, established team
If you\’re looking for a stable, hands-on role in a growing business where your technical expertise and customer service skills will be valued, we\’d love to hear from you!
Closing date 24/4/25