At a Glance
- Tasks: Join our team to handle customer queries and manage banking operations.
- Company: Respected international bank offering a dynamic work environment.
- Benefits: Gain valuable experience in a fast-paced, customer-focused setting.
- Other info: 6-month maternity cover with opportunities for growth.
- Why this job: Perfect for those looking to enhance their banking skills and make a difference.
- Qualifications: Must have banking experience and strong communication skills.
The predicted salary is between 12 - 15 € per hour.
We’re hiring a Customer Service Associate to join our London branch team on a 6-month maternity cover contract. This is a fantastic opportunity to gain broad exposure across branch operations in a fast-paced, customer-focused environment with a respected international bank.
What you’ll be doing:
- Processing incoming and outgoing remittances.
- Opening business, individual, and NRI accounts.
- Handling KYC, AML reviews, and transaction monitoring.
- Working in Finacle, including daily entries, reports, FD maturities, and renewals.
- Managing customer queries by phone, email, letter, and face-to-face.
- Supporting branch audits, reconciliations, SFTP uploads, cash handling, and trade bill processing.
- Assisting with other branch duties as needed.
What we’re looking for:
- Bachelor’s degree in any discipline.
- At least 1 year’s experience in a bank or financial institution.
- Strong branch operations and remittance handling experience.
- Good AML/KYC knowledge.
- Confident communicator with a genuine customer-first approach.
- Strong MS Office 365 skills; Finacle experience is a plus.
Part Time Customer Service Representative (Shift only) in London employer: Cameron Kennedy
Join a respected international bank in London as a Part Time Customer Service Representative, where you will thrive in a dynamic and supportive work culture that prioritises employee development and customer satisfaction. With a focus on professional growth, this role offers valuable exposure to branch operations and the chance to enhance your banking expertise while working alongside a dedicated team in a fast-paced environment. Enjoy the unique advantage of being part of a globally recognised institution that values its employees and fosters a collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service Representative (Shift only) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking sector and let them know you're on the lookout for a part-time customer service role. Sometimes, it's all about who you know!
✨Tip Number 2
Prepare for those interviews! Brush up on your KYC and AML knowledge, and be ready to discuss your previous banking experience. We want you to shine when they ask about your skills!
✨Tip Number 3
Show off your customer-first attitude! During interviews, share examples of how you've gone above and beyond for customers in the past. This will help you stand out as the perfect fit for their team.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Part Time Customer Service Representative (Shift only) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your banking experience and skills relevant to the role. We want to see how your background fits with what we’re looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Associate role. Share specific examples of your customer service experience and how you’ve handled similar tasks in the past.
Show Off Your Communication Skills:Since this role involves managing customer queries across various channels, make sure your application reflects your strong communication skills. We love candidates who can convey their thoughts clearly and confidently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cameron Kennedy
✨Brush Up on Banking Basics
Make sure you’re well-versed in banking operations, especially KYC and AML processes. Review your past experiences and be ready to discuss how you've handled these in previous roles.
✨Know the Company Inside Out
Research the bank’s values, mission, and recent news. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Practice Customer Scenarios
Prepare for role-play questions by thinking about common customer service scenarios. Be ready to demonstrate your problem-solving skills and how you prioritise customer satisfaction.
✨Show Off Your Tech Skills
Since the role involves using Finacle and MS Office 365, be prepared to discuss your experience with these tools. If you have any specific examples of how you’ve used them effectively, share those!
