At a Glance
- Tasks: Assist customers with banking queries and manage account operations in a dynamic environment.
- Company: Join a respected international bank with a focus on customer service.
- Benefits: Gain valuable experience, flexible part-time shifts, and a supportive team atmosphere.
- Other info: Opportunity for growth and learning in a fast-paced branch setting.
- Why this job: Perfect for those looking to kickstart their career in banking while making a difference.
- Qualifications: Must have banking experience and strong communication skills.
The predicted salary is between 12 - 15 € per hour.
We’re hiring a Customer Service Associate to join our London branch team on a 6-month maternity cover contract. This is a fantastic opportunity to gain broad exposure across branch operations in a fast-paced, customer-focused environment with a respected international bank.
What you’ll be doing:
- Processing incoming and outgoing remittances.
- Opening business, individual, and NRI accounts.
- Handling KYC, AML reviews, and transaction monitoring.
- Working in Finacle, including daily entries, reports, FD maturities, and renewals.
- Managing customer queries by phone, email, letter, and face-to-face.
- Supporting branch audits, reconciliations, SFTP uploads, cash handling, and trade bill processing.
- Assisting with other branch duties as needed.
What we’re looking for:
- Bachelor’s degree in any discipline.
- At least 1 year’s experience in a bank or financial institution.
- Strong branch operations and remittance handling experience.
- Good AML/KYC knowledge.
- Confident communicator with a genuine customer-first approach.
- Strong MS Office 365 skills; Finacle experience is a plus.
Customer Service Advisor - Part Time Shifts in London employer: Cameron Kennedy
Join a respected international bank as a Customer Service Advisor in London, where you will thrive in a dynamic and supportive work culture that prioritises employee development and customer satisfaction. With flexible part-time shifts, you will enjoy a balanced work-life environment while gaining invaluable experience in branch operations and enhancing your banking expertise. Our commitment to fostering growth and providing comprehensive training ensures that you will have the tools and opportunities to excel in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Part Time Shifts in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking sector and let them know you're on the lookout for a Customer Service Advisor role. Sometimes, a friendly nudge can lead to opportunities that aren't even advertised!
✨Tip Number 2
Prepare for those interviews! Brush up on your KYC and AML knowledge, and be ready to discuss your experience with remittance handling. We want you to shine and show how your skills align perfectly with what they're looking for.
✨Tip Number 3
Practice your communication skills! Since this role is all about customer interaction, make sure you can confidently articulate your thoughts. Role-play with a friend or use online resources to refine your approach.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates like you who are eager to join our team.
We think you need these skills to ace Customer Service Advisor - Part Time Shifts in London
Some tips for your application 🫡
Show Off Your Banking Experience:Make sure to highlight your current banking experience in your application. We want to see how your skills and knowledge align with the role, so don’t hold back on sharing specific examples of your past work in branch operations.
Tailor Your Application:Take a moment to customise your CV and cover letter for this role. We’re looking for someone who understands the ins and outs of customer service in a banking environment, so make it clear how your background fits the bill.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Customer Service Associate position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cameron Kennedy
✨Know Your Banking Basics
Make sure you brush up on your banking knowledge, especially around KYC and AML processes. Being able to discuss these topics confidently will show that you understand the core responsibilities of the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. This could be a time you resolved a tricky issue or received positive feedback. It’s all about demonstrating that customer-first approach!
✨Familiarise Yourself with Finacle
If you have experience with Finacle, great! If not, do some research on it. Understanding how it works and being able to discuss its functionalities can set you apart from other candidates.
✨Practice Your Communication
Since this role involves handling queries through various channels, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family to get comfortable with speaking about your experiences.
