HR Shared Services

HR Shared Services Specialist Overview

We are seeking a highly motivated and detail-oriented HR Shared Services Specialist to join our team on a six-month contract. Based in South West London/Surrey, this role offers an exciting opportunity to contribute to the delivery of a high-quality HR service that supports managers and employees throughout the employee lifecycle. The position is ideal for a professional with a strong background in HR operations, systems, and continuous improvement initiatives.

Contract Duration:

Six Months
Location: SW London/Surrey
Rate: £18 – £20 per hour

Responsibilities

As an HR Shared Services Specialist, you will play a pivotal role in ensuring a seamless and efficient HR service. Key responsibilities include:

• Leading onboarding and pre-employment activities, including offer documentation, contract generation, pre-employment screening, and Right to Work compliance checks.
• Managing offboarding processes, including resignation administration, system updates, and exit documentation.
• Triaging and responding to queries from HR shared mailboxes, escalating as necessary.
• Maintaining accurate employee records and processing lifecycle changes in HR systems, ensuring GDPR compliance.
• Supporting the delivery of HR processes to ensure a consistent and high-quality employee experience.

HR Operations & Administration

• Leading onboarding and pre-employment activities, including offer documentation, contract generation, pre-employment screening, and Right to Work compliance checks.
• Managing offboarding processes, including resignation administration, system updates, and exit documentation.
• Triaging and responding to queries from HR shared mailboxes, escalating as necessary.
• Maintaining accurate employee records and processing lifecycle changes in HR systems, ensuring GDPR compliance.
• Supporting the delivery of HR processes to ensure a consistent and high-quality employee experience.

HR Triage & Employee Support

• Acting as the first point of contact for employees and managers, providing accurate advice on HR policies, procedures, and employment-related matters.
• Supporting managers in addressing routine employee issues, assessing risks, and escalating when necessary.
• Building strong relationships with stakeholders to deliver a professional, customer-focused HR service.
• Identifying trends in queries and recommending process improvements.

HR Systems

• Supporting the implementation and development of HR systems and digital solutions.
• Assisting with data migration, cleansing, validation, and system mapping to ensure data integrity.
• Participating in User Acceptance Testing (UAT) and providing feedback to improve system functionality.
• Creating and maintaining user guidance materials and supporting the adoption of new systems.

Continuous Improvement

• Contributing to the optimisation of HR systems, workflows, and digital tools to enhance operational effectiveness.
• Reviewing and maintaining HR procedures and documentation to ensure compliance and efficiency.

Qualifications

To excel in this role, you should possess the following:

Essential:

• Proven experience in a busy HR environment, providing advice and support across a range of HR matters.
• Strong understanding of HR policies, procedures, and employment legislation.
• Experience in assessing, triaging, and managing employee matters with sound judgment.
• Proficiency in using Dayforce, including managing employee data, generating reports, and providing data analysis.
• Excellent communication, influencing, and stakeholder management skills.
• Ability to manage competing priorities and high-volume workloads with attention to detail.

Desirable:

• Experience in supporting HR systems implementation and continuous improvement initiatives.

Day-to-Day

• Managing onboarding and offboarding processes.
• Responding to HR queries and providing first-line advice.
• Updating and maintaining HR systems and employee records.
• Collaborating with stakeholders to ensure a positive employee experience.
• Supporting the development and optimisation of HR systems and processes.

Benefits

• Competitive hourly rate of £18 – £20 per hour.
• Opportunity to work in a dynamic and collaborative environment.
• Gain valuable experience in HR systems and continuous improvement initiatives.
• Enhance your skills in a professional and supportive setting.