At a Glance
- Tasks: Join our team to handle customer queries and manage banking operations.
- Company: Respected international bank offering a dynamic work environment.
- Benefits: Gain valuable experience in a fast-paced, customer-focused setting.
- Other info: 6-month maternity cover with potential for future opportunities.
- Why this job: Perfect opportunity to enhance your banking skills and make a difference.
- Qualifications: Must have banking experience and a customer-first attitude.
The predicted salary is between 30000 - 40000 € per year.
We’re hiring a Customer Service Associate to join our London branch team on a 6-month maternity cover contract. This is a fantastic opportunity to gain broad exposure across branch operations in a fast-paced, customer-focused environment with a respected international bank.
What you’ll be doing:
- Processing incoming and outgoing remittances.
- Opening business, individual, and NRI accounts.
- Handling KYC, AML reviews, and transaction monitoring.
- Working in Finacle, including daily entries, reports, FD maturities, and renewals.
- Managing customer queries by phone, email, letter, and face-to-face.
- Supporting branch audits, reconciliations, SFTP uploads, cash handling, and trade bill processing.
- Assisting with other branch duties as needed.
What we’re looking for:
- Bachelor’s degree in any discipline.
- At least 1 year’s experience in a bank or financial institution.
- Strong branch operations and remittance handling experience.
- Good AML/KYC knowledge.
- Confident communicator with a genuine customer-first approach.
- Strong MS Office 365 skills; Finacle experience is a plus.
Customer Service Associate in City of London employer: Cameron Kennedy
Join a respected international bank as a Customer Service Associate in London, where you'll thrive in a dynamic and supportive work culture that prioritises employee development and customer satisfaction. With opportunities for professional growth and a commitment to fostering a collaborative environment, this role offers a unique chance to enhance your banking expertise while making a meaningful impact on customers' financial journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking sector and let them know you're on the hunt for a Customer Service Associate role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your KYC and AML knowledge. Make sure you can confidently discuss your experience with remittance handling and branch operations. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to tailor your approach! When you apply through our website, highlight your banking experience and customer service skills in your conversations. Show them why you’re the perfect fit for their team!
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows you’re genuinely interested in the role and helps keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service Associate in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your banking experience and any relevant skills. We want to see how your background fits with the Customer Service Associate role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your experience aligns with our needs. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:As a Customer Service Associate, communication is key. In your application, highlight examples of how you've effectively managed customer queries in the past. We want to see that you can connect with customers both in writing and verbally!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Cameron Kennedy
✨Brush Up on Banking Basics
Make sure you’re up to speed with current banking regulations, especially around KYC and AML. Familiarise yourself with the specific processes and terminology used in branch operations, as this will show your interviewer that you’re serious about the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer queries in the past. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will highlight your customer-first approach, which is crucial for this position.
✨Get Comfortable with Finacle
If you have experience with Finacle, great! If not, do some research and get familiar with its functionalities. Being able to discuss how you would use it in daily operations can set you apart from other candidates.
✨Practice Your Communication Style
Since this role involves a lot of communication, practice articulating your thoughts clearly and confidently. Whether it’s over the phone, via email, or face-to-face, being a confident communicator will make a strong impression.
