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- Tasks: Support customers with technical advice and assist sales teams on complex lift orders.
- Company: Established leader in the Lift & Elevator industry with a supportive work culture.
- Benefits: Enjoy 25 days holiday, health cash plan, pension, and competitive salary plus bonus.
- Why this job: Use your technical skills in a dynamic office role while making a real impact.
- Qualifications: Experience in lift engineering or similar technical background required.
- Other info: Immediate start available; great opportunity for career growth.
The predicted salary is between 36000 - 60000 £ per year.
We are assisting a well-established business within the Lift & Elevator industry with the recruitment of an experienced Technical Sales Support individual to join the business ASAP. No sales experience is required for this position, and the role would be ideal for a seasoned Lift Engineer or Lift Technician (or similar), who is looking to move into an office-based role, but still use their technical knowledge and experience within the lift industry. Salary for this role is £45,000 - £50,000 plus bonus and is office-based Monday - Friday.
Reporting into the Head of Procurement and working closely with the Sales, Customer Services and Products teams, the role will be responsible for supporting customers with large and complex sales orders for larger jobs, taking technical specifications from customers, providing technical advice, assisting the customer services and sales team with technical support and working with the New Product design teams.
Key Duties and Responsibilities- Assist the sales and customer services team with technical product selection required by customers on large and/or complex orders.
- Take specifications from customers and build a list of products to be quoted/supplied.
- Advise sales and customer services teams on product specifications which are suitable for customer needs, including replacement items.
- Product selection and assistance with ordering products with a technical insight.
- Product support, assist with enquiries from site regarding installation and setup.
- Technical support, including providing diagnostic and fault-finding support for customers with products that are not installed correctly or appear to be faulty.
- Discuss customer requirements to provide bespoke or assembled products/kits.
- Attend customer meetings to provide technical product knowledge and solutions.
- Support the New Product Design team (NPD) with feedback from enquiries, support calls, and technical discussions to establish solutions and new products to satisfy customer requirements.
- Identify gaps in the product portfolio, and to penetrate markets to offer new product offerings, including improvements or modifications to existing products.
- Assist the NPD team when developing new products.
- Assist the sub-assembly team with technical support for assembled products and testing/fault-finding returned products.
Strong understanding of both mechanical and electrical systems, with the ability to diagnose and solve problems and knowledge of lift industry health and safety codes. Ability to understand technical drawings, work with precision, and familiarity with the use of various engineering tools.
Qualifications of Interest- NVQ Level 3 or HNC in Lift Engineering.
- BTEC Level 3 Diploma in Electrical/Electronic Engineering or a City & Guilds Level 3 Certificate in Electrotechnical Technology.
- Diplomas in areas such as Maintenance Engineering Technology or Building Services Engineering.
- EAL Level 2 Certificate in Lift and Escalator Support Services.
- Level 3 NVQ Diploma in Installation and Commissioning following an appropriate pathway in Traction Lifts and/or Hydraulic Lifts.
- Level 3 NVQ in Engineering Maintenance with appropriate endorsement for Lift Servicing or Lift Repair.
- Level 3 NVQ in Installation and Commissioning with appropriate endorsement for Traction Lift Installation or Hydraulic Lift Installation.
Key benefits include 25 days holiday, health cash plan, company pension, competitive basic salary and bonus. Immediate need, so please apply online and a consultant from Cameron James will be in touch.
Technical Sales Support - Lift And Elevator Industry employer: Cameron James Professional Recruitment
Contact Detail:
Cameron James Professional Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Sales Support - Lift And Elevator Industry
✨Tip Number 1
Network like a pro! Reach out to your contacts in the lift and elevator industry. You never know who might have a lead on a job or can put in a good word for you. Plus, attending industry events can help us meet potential employers face-to-face.
✨Tip Number 2
Brush up on your technical knowledge! Since this role is all about using your expertise, make sure you're up-to-date with the latest trends and technologies in the lift industry. This will not only boost your confidence but also impress potential employers.
✨Tip Number 3
Practice your pitch! When you get the chance to chat with hiring managers, be ready to explain how your technical background makes you the perfect fit for the Technical Sales Support role. We want to show them that you can bridge the gap between technical specs and customer needs.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Technical Sales Support - Lift And Elevator Industry
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight your technical knowledge and experience in the lift industry. We want to see how your background as a Lift Engineer or Technician can bring value to our team, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for this role. Mention specific experiences that relate to the key duties and responsibilities listed in the job description. This shows us you’re genuinely interested and have done your homework.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon unless it’s relevant. Make it easy for us to see why you’re a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cameron James Professional Recruitment
✨Know Your Technical Stuff
Brush up on your knowledge of lift systems and technical specifications. Be ready to discuss how your experience as a Lift Engineer or Technician can translate into providing support for complex sales orders.
✨Understand the Role
Familiarise yourself with the key duties and responsibilities outlined in the job description. Think about how you can assist the sales and customer services teams, and prepare examples of how you've done similar tasks in the past.
✨Prepare Questions
Have a few thoughtful questions ready to ask during the interview. This shows your interest in the role and helps you understand how you can contribute to the team, especially regarding product selection and customer support.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific instances where you've diagnosed and solved technical issues. Highlight your ability to work with precision and your familiarity with engineering tools, as these are crucial for the role.
