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- Tasks: Support customers with technical advice and assist sales teams on complex lift orders.
- Company: Established business in the Lift & Elevator industry with a strong reputation.
- Benefits: Enjoy 25 days holiday, health cash plan, pension, and competitive salary plus bonus.
- Why this job: Use your technical skills in a dynamic office role while making a real impact.
- Qualifications: Experience in lift engineering or similar technical background preferred.
- Other info: Immediate start available; great opportunity for career growth.
The predicted salary is between 45000 - 50000 £ per year.
We are assisting a well-established business within the Lift & Elevator industry with the recruitment of an experienced Technical Sales Support individual to join the business ASAP. No sales experience is required for this position, and the role would be ideal for a seasoned Lift Engineer or Lift Technician (or similar), who is looking to move into an office-based role, but still use their technical knowledge and experience within the lift industry.
Salary for this role is £45,000 - £50,000 plus bonus and is office-based Monday - Friday. Reporting into the Head of Procurement and working closely with the Sales, Customer Services and Products teams, the role will be responsible for supporting customers with large and complex sales orders for larger jobs, taking technical specifications from customers, providing technical advice, assisting the customer services and sales team with technical support and working with the New Product design teams.
Key Duties and Responsibilities- Assist the sales and customer services team with technical product selection required by customers on large and/or complex orders.
- Take specifications from customers and build a list of products to be quoted/supplied.
- Advise sales and customer services teams on product specifications which are suitable for customer needs, including replacement items.
- Product selection and assistance with ordering products with a technical insight.
- Product support, assist with enquiries from site regarding installation and setup.
- Technical support, including providing diagnostic and fault-finding support for customers with products that are not installed correctly or appear to be faulty.
- Discuss customer requirements to provide bespoke or assembled products/kits.
- Attend customer meetings to provide technical product knowledge and solutions.
- Support the New Product Design team (NPD) with feedback from enquiries, support calls, and technical discussions to establish solutions and new products to satisfy customer requirements.
- Identify gaps in the product portfolio, and to penetrate markets to offer new product offerings, including improvements or modifications to existing products.
- Assist the NPD team when developing new products.
- Assist the sub-assembly team with technical support for assembled products and testing/fault-finding returned products.
Strong understanding of both mechanical and electrical systems, with the ability to diagnose and solve problems and knowledge of lift industry health and safety codes. Ability to understand technical drawings, work with precision, and familiarity with the use of various engineering tools.
Qualifications of Interest- NVQ Level 3 or HNC in Lift Engineering.
- BTEC Level 3 Diploma in Electrical/Electronic Engineering or a City & Guilds Level 3 Certificate in Electrotechnical Technology.
- Diplomas in areas such as Maintenance Engineering Technology or Building Services Engineering.
- EAL Level 2 Certificate in Lift and Escalator Support Services.
- Level 3 NVQ Diploma in Installation and Commissioning following an appropriate pathway in Traction Lifts and/or Hydraulic Lifts.
- Level 3 NVQ in Engineering Maintenance with appropriate endorsement for Lift Servicing or Lift Repair.
- Level 3 NVQ in Installation and Commissioning with appropriate endorsement for Traction Lift Installation or Hydraulic Lift Installation.
Key benefits include 25 days holiday, health cash plan, company pension, competitive basic salary and bonus. Immediate need, so please apply online and a consultant from Cameron James will be in touch.
Technical Sales Support - Lift And Elevator Industry in London employer: Cameron James Professional Recruitment
Contact Detail:
Cameron James Professional Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Sales Support - Lift And Elevator Industry in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the lift and elevator industry. Let them know you're on the lookout for a Technical Sales Support role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Brush up on your technical knowledge! Since this role requires a solid understanding of lift systems, make sure you're up-to-date with the latest technologies and trends in the industry. This will help you stand out during interviews and discussions.
✨Tip Number 3
Prepare for those tricky questions! Think about how your experience as a Lift Engineer or Technician can translate into the sales support role. Be ready to share specific examples of how you've solved problems or provided technical advice in the past.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to dive into the exciting world of Technical Sales Support.
We think you need these skills to ace Technical Sales Support - Lift And Elevator Industry in London
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight your technical knowledge and experience in the lift industry. We want to see how your background as a Lift Engineer or Technician can bring value to our team!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who take the extra step to connect their skills with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your experience and qualifications shine through without any fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Cameron James Professional Recruitment
✨Know Your Technical Stuff
Brush up on your technical knowledge related to lifts and elevators. Be prepared to discuss mechanical and electrical systems, as well as any relevant health and safety codes. This will show that you can provide the technical support needed for the role.
✨Understand the Sales Process
Even though you won’t be in a sales role, understanding how the sales process works is crucial. Familiarise yourself with how technical support fits into sales and customer service, and think about how you can assist in making complex orders smoother for customers.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like diagnosing a fault or advising on product specifications. Think of examples from your past experience where you successfully solved problems or provided technical advice.
✨Show Enthusiasm for the Role
Let your passion for the lift industry shine through. Talk about why you want to transition into an office-based role and how you can leverage your hands-on experience to benefit the team. A positive attitude can make a big difference!
