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- Tasks: Support customers with technical advice and assist sales teams on complex lift orders.
- Company: Join a well-established leader in the Lift & Escalator industry.
- Benefits: Enjoy 25 days holiday, health cash plan, pension, and competitive salary plus bonus.
- Why this job: Use your lift engineering skills in an office role while making a real impact.
- Qualifications: Technical experience in lifts or escalators; strong communication skills required.
- Other info: Immediate start available; excellent career growth in a stable environment.
The predicted salary is between 45000 - 50000 £ per year.
We are assisting a well‑established business within the Lift & Escalator industry with the recruitment of an experienced Technical Sales Support individual to join the business ASAP. No sales experience is required for this position, and the role would be ideal for a seasoned Lift Engineer or Lift Technician (or similar) who is looking to move into an office‑based role but still use their technical knowledge and experience within the lift industry.
Salary for this role is £45,000 – £50,000 plus bonus and is office‑based Monday – Friday. Reporting into the Head of Procurement and working closely with the Sales, Customer Services and Products teams, the role will be responsible for supporting customers with large and complex sales orders for larger jobs, take technical specifications from customers, provide technical advice, assist the customer services and sales team with technical support and work with the New Product design teams.
Key duties and responsibilities
- Assist the sales and customer services team with technical product selection required by customers on large and/or complex orders.
- Take specifications from customers and build a list of products to be quoted/supplied.
- Advise sales and customer services teams on product specifications which are suitable for customer needs, including replacement items.
- Product selection and assistance with ordering products with a technical insight.
- Product support, assist with enquiries from site regarding installation and setup.
- Technical support, including providing diagnostic and fault‑finding support for customers with products that are not installed correctly or appear to be faulty.
- Discuss customer requirements to provide bespoke or assembled products/kits.
- Attend customer meetings to provide technical product knowledge and solutions.
- Support the New Product Design team (NPD) with feedback from enquiries, support calls, and technical discussions to establish solutions and new products to satisfy customer requirements.
- Identify gaps in the product portfolio, and to penetrate markets to offer new product offerings, including improvements or modifications to existing products.
- Assist the NPD team when developing new products.
- Assist the sub‑assembly team with technical support for assembled products and testing/fault‑finding returned products.
- Strong understanding of both mechanical and electrical systems, with the ability to diagnose and solve problems and knowledge of lift industry health and safety codes.
- Ability to understand technical drawings, work with precision, and familiarity with the use of various engineering tools.
Qualifications of interest
- NVQ Level 3 or HNC in Lift Engineering.
- BTEC Level 3 Diploma in Electrical/Electronic Engineering or a City & Guilds Level 3 Certificate in Electrotechnical Technology.
- Diplomas in areas such as Maintenance Engineering Technology or Building Services Engineering.
- EAL Level 2 Certificate in Lift and Escalator Support Services.
- Level 3 NVQ Diploma in Installation and Commissioning following an appropriate pathway in Traction Lifts and/or Hydraulic Lifts.
- Level 3 NVQ in Engineering Maintenance with appropriate endorsement for Lift Servicing or Lift Repair.
- Level 3 NVQ in Installation and Commissioning with appropriate endorsement for Traction Lift Installation or Hydraulic Lift Installation.
For this role candidates must have proven technical Lift or Escalator experience, plus have strong communication and interpersonal skills.
This is an excellent opportunity for candidates looking to move into an office‑based role, that will still use their lift industry experience and to join a market leading and stable business within the industry. Key benefits include 25 days holiday, health cash plan, company pension, competitive basic salary and bonus.
Immediate need, so please apply online and a consultant from Cameron James will be in touch.
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Lift Industry - Technical Support employer: Cameron James Professional Recruitment
Contact Detail:
Cameron James Professional Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lift Industry - Technical Support
✨Tip Number 1
Network like a pro! Reach out to your contacts in the lift industry and let them know you're on the lookout for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Brush up on your technical knowledge! Since this role is all about using your lift expertise, make sure you're up-to-date with the latest products and technologies. This will help you stand out during interviews and show that you're ready to hit the ground running.
✨Tip Number 3
Practice your communication skills! You'll be working closely with sales and customer service teams, so being able to explain complex technical details in simple terms is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining a market-leading business in the lift industry.
We think you need these skills to ace Lift Industry - Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical experience in the lift industry. We want to see how your skills as a Lift Engineer or Technician can translate into this office-based role, so don’t hold back on showcasing your relevant knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about moving into a Technical Support role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for the position!
Showcase Your Problem-Solving Skills: In your application, highlight specific examples where you've diagnosed and solved technical issues. We’re looking for candidates who can demonstrate their ability to tackle challenges head-on, especially in the lift and escalator context.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re serious about joining our team!
How to prepare for a job interview at Cameron James Professional Recruitment
✨Know Your Technical Stuff
Brush up on your technical knowledge related to lifts and escalators. Be ready to discuss specific systems, components, and troubleshooting techniques. This will show that you can provide the technical support needed for the role.
✨Understand the Role
Familiarise yourself with the key responsibilities outlined in the job description. Think about how your past experiences as a Lift Engineer or Technician can translate into this office-based role. Prepare examples of how you've solved complex problems in the past.
✨Practice Communication Skills
Since strong communication is crucial, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you'd assist the sales and customer service teams, so being clear and concise is key.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, the types of projects you'll be working on, or how the company supports new product development. It shows your interest and engagement.
