Lift Industry - Technical Support

We are assisting a well-established business within the Lift & Escalator industry with the recruitment of an experienced Technical Sales Support individual to join the business ASAP.\\n\\nNo sales experience is required for this position, and the role would be ideal for a seasoned Lift Engineer or Lift Technician (or similar), who is looking to move into an office-based role, but still use their technical knowledge and experience within the lift industry.\\n\\nSalary for this role is £45,000 – £50,000 plus bonus and is office-based Monday – Friday.\\n\\nReporting into the Head of Procurement and working closely with the Sales, Customer Services and Products teams, the role will be responsible for supporting customers with large and complex sales orders for larger jobs, take technical specifications from customers, provide technical advice, assist the customer services and sales team with technical support and work with the New Product design teams.\\n\\nKey duties and responsibilities will include;\\n\\n * Assist the sales and customer services team with technical product selection required by customers on large and/or complex orders\\n\\n * Take specifications from customers and build a list of products to be quoted/supplied.\\n\\n * Advise sales and customer services teams on product specifications which are suitable for customer needs, including replacement items\\n\\n * Product selection and assistance with ordering products with a technical insight.\\n\\n * Product support, assist with enquiries from site regarding installation and setup.\\n\\n * Technical support, including providing diagnostic and fault-finding support for customers with products that are not installed correctly or appear to be faulty.\\n\\n * Discuss customer requirements to provide bespoke or assembled products/kits.\\n\\n * Attend customer meetings to provide technical product knowledge and solutions.\\n\\n * Support the New Product Design team (NPD) with feedback from enquiries, support calls, and technical discussions to establish solutions and new products to satisfy customer requirements\\n\\n * Identify gaps in the product portfolio, and to penetrate markets to offer new product offerings, including improvements or modifications to existing products.\\n\\n * Assist the NPD team when developing new products.\\n\\n * Assist the sub-assembly team with technical support for assembled products and testing/fault-finding returned products.\\n\\n * Strong understanding of both mechanical and electrical systems, with the ability to diagnose and solve problems and knowledge of lift industry health and safety codes\\n\\n * Ability to understand technical drawings, work with precision, and familiarity with the use of various engineering tools\\n\\nQualifications of interest are;\\n\\n * NVQ Level 3 or HNC in Lift Engineering.\\n\\n * BTEC Level 3 Diploma in Electrical/Electronic Engineering or a City & Guilds Level 3 Certificate in Electrotechnical Technology.\\n\\n * Diplomas in areas such as Maintenance Engineering Technology or Building Services Engineering\\n\\n * EAL Level 2 Certificate in Lift and Escalator Support Services.\\n\\n * Level 3 NVQ Diploma in Installation and Commissioning following an appropriate pathway in Traction Lifts and/or Hydraulic Lifts.\\n\\n * Level 3 NVQ in Engineering Maintenance with appropriate endorsement for Lift Servicing or Lift Repair.\\n\\n * Level 3 NVQ in Installation and Commissioning with appropriate endorsement for Traction Lift Installation or Hydraulic Lift Installation.\\n\\nFor this role candidates must have proven technical Lift or Escalator experience, plus have strong communication and interpersonal skills.\\n\\nThis is an excellent opportunity for candidates looking to move into an office-based role, that will still use their lift industry experience and to join a market leading and stable business within the industry. Key benefits include 25 days holiday, health cash plan, company pension, competitive basic salary and bonus.\\n\\nImmediate need, so please apply online and a consultant from Cameron James will be in touch.\\n\\n(Lift Engineering, Lift Engineer, Lift Maintenance, Lift Installation, Lift Engineer, Escalator, Lift Repair, Hydrolic Lifts, Tracton Lifts, Lifts, Electrical Engineering, Electronic Engineering)