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For Companies At a Glance
- Tasks: Lead a dynamic team in a fast-growing insurance brokerage and oversee technical operations.
- Company: Join an award-winning brokerage with a focus on SME clients and strong growth plans.
- Benefits: Earn up to £60,000 with hybrid working and opportunities for professional development.
- Why this job: Make a real impact in a senior role with influence over business performance and team development.
- Qualifications: 5+ years in commercial insurance broking leadership with strong technical knowledge.
- Other info: Be part of a vibrant, fast-paced environment with excellent career progression.
The predicted salary is between 43200 - 72000 £ per year.
Salary: Up to £60,000
Location: Croydon – Hybrid (3 days office-based)
We are recruiting an experienced Commercial Broking Office Manager to join a fast-growing, award-winning insurance brokerage specialising in SME clients across the UK. This is a senior, hands-on role combining technical referral authority, people leadership, and operational oversight.
The Role
- Act as second-in-command to the Managing Director, supporting strategic planning and day-to-day operational management
- Serve as the primary technical referral point for the broking teams, providing expert guidance on commercial package policies, complex renewals, and new business placements
- Oversee and support Team Leaders, ensuring technical standards, compliance, and consistent quality of advice across sales and renewals
- Maintain ownership of technical governance, including insurer trading queries, referral outcomes, and adherence to underwriting authority
- Manage key operational functions such as daily performance reporting, lead allocation, file audits, complaints handling, and participation in senior management meetings
- Step in to handle and complete complex quotes and referrals where required, leading by example
- Represent the business at industry events, insurer meetings, and networking opportunities
Requirements
- Minimum 5 years’ experience in a leadership role within commercial insurance broking (Team Leader, Office Manager, or similar)
- Strong technical knowledge of SME commercial insurance, including new business, renewals, and mid-term adjustments
- Proven ability to act as a trusted technical referral resource for broking teams
- Experience managing workloads, handling insurer relationships, and resolving trading or placement issues
- Confident overseeing day-to-day operations and teams in the MD’s absence
- Highly organised, adaptable, and comfortable operating in a fast-paced, growth-focused environment
What’s on Offer
- Salary up to £60,000, depending on experience
- Hybrid working – 3 days per week in the Croydon office
- Opportunity to join an award-winning brokerage with strong growth plans and a diverse SME client portfolio
- A senior role with genuine influence over technical standards, people development, and business performance
Commercial Broking Office Manager / Technical Referral Lead in Croydon employer: Cameron James Professional Recruitment
Contact Detail:
Cameron James Professional Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Broking Office Manager / Technical Referral Lead in Croydon
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the insurance sector. You never know who might have a lead on your dream job or can put in a good word for you.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, don’t hold back on sharing your knowledge about commercial insurance. It’ll set you apart as a go-to person in the field.
✨Tip Number 3
Be proactive! If you see a company you’d love to work for, reach out directly. Express your interest and ask if they have any upcoming opportunities. Sometimes, jobs aren’t even advertised yet!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you nail that interview. Plus, it shows you’re genuinely interested in joining our team and makes it easier for us to find your application.
We think you need these skills to ace Commercial Broking Office Manager / Technical Referral Lead in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Commercial Broking Office Manager. Highlight your leadership experience and technical knowledge in commercial insurance, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've led teams and handled complex insurance scenarios in the past.
Showcase Your Technical Skills: Since this role involves being a technical referral point, don’t shy away from showcasing your expertise in commercial package policies and renewals. We want to see your confidence in this area!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Cameron James Professional Recruitment
✨Know Your Stuff
Make sure you brush up on your technical knowledge of SME commercial insurance. Be ready to discuss complex renewals and new business placements, as this role requires you to be the go-to expert for the broking teams.
✨Show Leadership Skills
Prepare examples that showcase your leadership experience. Think about times when you've successfully managed a team or handled operational challenges. This will demonstrate your ability to support the Managing Director and oversee day-to-day operations.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to technical referrals or managing workloads. Practise how you would handle insurer relationships or resolve trading issues, as these are key aspects of the role.
✨Engage with the Company Culture
Research the company’s values and culture. Be prepared to discuss how you can contribute to their growth plans and maintain high technical standards. Showing that you align with their mission will set you apart from other candidates.
