At a Glance
- Tasks: Support daily operations of the award-winning spa, ensuring cleanliness and guest satisfaction.
- Company: Cameron House is a stunning 5-star resort on Loch Lomond, rich in history and natural beauty.
- Benefits: Enjoy free meals, discounts, enhanced holidays, and a pension scheme while working in a beautiful location.
- Other info: Opportunities for training and development, with easy access to outdoor adventures.
- Why this job: Join a friendly team dedicated to exceptional guest experiences in a breathtaking setting.
- Qualifications: Customer service experience preferred; strong communication skills and a flexible approach are essential.
The predicted salary is between 20000 - 28000 £ per year.
Spa Attendant
About Us
Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th‑century baronial estate is rich in character and history. Cameron House offers an award‑winning Spa with a rooftop infinity pool, an 18‑hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.
Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self‑catering lodges or luxurious Mansion House suites.
The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off‑road driving, falconry, and more.
The Role
Cameron Spa is award winning. Our state‑of‑the‑art hydro and thermal facilities include the iconic roof‑top infinity pool. There’s a VIP couple’sroom with mineral bath, steam room and private balcony, and Rasul mud chamber, steam room and relaxation suite.
Our team of highly qualified therapists deliver a treatment menu for all occasions be it a full‑day indulgence or express treatment, guests are sure to leave relaxed and rejuvenated.
As Spa Assistant your scope will be to support and generally assist with the day to day operation of the Spa, primarily focussed on the cleanliness and presentation of all areas ensuring an exceptional first impression and experience for all our Spa members and guests.
Key Responsibilities
- Providing a warm personalised welcome and handling guest feedback and requests
- Following opening and closing checklists
- Regular walk rounds to maintain a high level of cleanliness and presentation throughout
- Checking and maintaining locker rooms, and replenishing spa guest amenities
- Cleaning and tidying all areas as necessary including toilets, showers, and changing areas
- Receipt of deliveries and management and allocations of laundry in and out
- Reporting maintenance issues
- Handling and storage of equipment and reporting faults
- Requisition and secure storage of cleaning chemicals and spa disposables
- General assistance to Spa reception and therapy team
Who we are looking for
We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.
- People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
- People who are naturally friendly – who genuinely care about our guests and the service they receive.
- People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
- People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
- People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.
To be eligible to apply you will also need
- Experience of working in customer service, hospitality or the spa industry preferred
- Ability to quickly build excellent working relationships and a flexible approach to work
- Excellent communication and interpersonal skills
- Basic IT skills and ability to use hand held technology
What’s in it for you
Here’s what to expect when you work as part of our team:
- Free meals when on duty, in our team cafes
- Pension scheme and Wagestream financial services
- Long service awards involving recognition with high street shopping vouchers and overnight stays
- Enhanced holidays with long service
- Free Leisure Club Membership, with friends and family discounts
- Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
- On‑site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
- Lifeworks App – lots of discounts on everyday purchases, with brand that you love
- Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
- Free parking
- At Cameron House we can offer fully funded, work‑based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.
We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.
Spa Attendant employer: Cameron House
Cameron House is an exceptional employer, offering a vibrant work culture where team members are valued and supported in their personal and professional growth. With a stunning location on the shores of Loch Lomond, employees enjoy unique benefits such as free meals, leisure club membership, and extensive training opportunities, all while being part of a dedicated team that prioritises guest satisfaction and environmental stewardship.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Attendant
✨Tip Number 1
Familiarise yourself with the unique offerings of Cameron House, especially the award-winning spa facilities. Understanding the specific services and amenities will help you engage in meaningful conversations during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for guests in previous roles. This aligns perfectly with the qualities they seek in a Spa Attendant.
✨Tip Number 3
Research the local area and the activities available around Loch Lomond. Being knowledgeable about the surroundings can impress your interviewers and demonstrate your enthusiasm for the role.
✨Tip Number 4
Emphasise your teamwork abilities, as the job requires supporting both guests and colleagues. Prepare to discuss how you've contributed to a positive team environment in past experiences.
We think you need these skills to ace Spa Attendant
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and qualities required for the Spa Attendant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter:Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of Cameron House that attract you, such as its stunning location or award-winning spa facilities, and explain why you would be a great fit for their team.
Highlight Relevant Experience:In your CV, emphasise any previous experience in customer service, hospitality, or the spa industry. Use specific examples to demonstrate your ability to build relationships and provide excellent service, which are key traits they are looking for.
Proofread Your Application:Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which is crucial for a role in a luxury environment like Cameron House.
How to prepare for a job interview at Cameron House
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality and spa industry during the interview. Share any relevant experiences that highlight your commitment to providing excellent customer service, as this is crucial for a Spa Attendant role.
✨Demonstrate Attention to Detail
Since cleanliness and presentation are key responsibilities, be prepared to discuss how you ensure high standards in your previous roles. Mention specific examples of how you've maintained cleanliness or improved guest experiences through attention to detail.
✨Emphasise Teamwork Skills
Cameron House values team support, so highlight your ability to work collaboratively. Share instances where you've helped colleagues or contributed to a positive team environment, showcasing your friendly and supportive nature.
✨Prepare for Guest Interaction Scenarios
Think about potential guest scenarios you might encounter as a Spa Attendant. Be ready to discuss how you would handle guest feedback or requests, demonstrating your problem-solving skills and commitment to guest satisfaction.
