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- Tasks: Lead and support Front Office, Housekeeping, and Concierge teams for exceptional guest service.
- Company: Cameron House is a stunning 5-star resort on Loch Lomond, rich in history and natural beauty.
- Benefits: Enjoy free meals, discounts, enhanced holidays, and fully funded training opportunities.
- Why this job: Join a vibrant team dedicated to creating memorable guest experiences in a breathtaking location.
- Qualifications: Experience in hotel management, strong interpersonal skills, and a passion for service are essential.
- Other info: Located just 40 minutes from Glasgow, with outdoor adventures at your doorstep.
The predicted salary is between 40000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Rooms Division Manager
ABOUT US:
Situated on the shores of Loch Lomond, Scotland\’s breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.
Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites.
The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.
THE ROLE:
The Rooms Division Manager provides strategic leadership and hands-on support to the Front Office, Night Management, Housekeeping, and Concierge teams to ensure seamless operations and exceptional guest service. This role champions service excellence, operational efficiency, and team development across all guest-facing departments. By fostering a culture of hospitality and accountability, the manager ensures a consistently high standard of guest experience.
Key things you will be doing:
- Design and delivery of a guest journey through rooms division, with active monitoring of service levels.
- Defining and ensuring training of all standards through departmental SOPs.
- Supporting the delivery of high quality departmental induction, and ongoing learning and development of your team.
- Daily presence at key times on the marble, hosting your operations and supporting check in, check out, VIP arrivals and departures, seeking out guest feedback, handling enquiries and dealing with any significant guest or team issues to ensure prompt resolve.
- Daily room, suite and public area inspections.
- Resourcing of each department to make sure exceptional service and high levels of productivity.
- Ensuring top quality daily briefings, monthly meetings and regular 1:1s with your teams to promote communication across and between your divisions.
- Active collation and sharing of guest feedback by all means and managing necessary improvement.
- Key liaison with return guests, long stay guests, and guest with additional requirements.
- Effective management of a database of guest preferences, habits, special dates to deliver wee wows at every opportunity.
- Supplier relations, managing product and amenity quality.
WHO WE ARE LOOKING FOR:
We recruit people with widely varying personalities from different walks of life and backgrounds. While we don\’t have a \’typical\’ employee, there are some specific qualities or traits we look for.
- People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
- People who are naturally friendly – who genuinely care about our guests and the service they receive.
- People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
- People who show the same level of care for their team, as our guests – It\’s about supporting our colleagues to be the best they can be and to do the best job they can.
- People who will respect and protect the magical place we work in – it\’s up to all of us to look after our environment and never take it for granted.
TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:
- Significant supervisory and management Experience in a large 4/5* hotel environment. Front Office/Reception and Duty Management experience is a preference.
- Experience managing larger teams, and other managers
- Excellent interpersonal skills and a passion for people and service.
- Strong IT and organisational skills
- Expert communication skills
WHATS IN IT FOR YOU?
Here\’s what to expect when you work as part of our team:
- Free meals when on duty, in our team cafes
- Pension scheme and Wagestream financial services
- Long service awards involving recognition with high street shopping vouchers and overnight stays
- Enhanced holidays with long service
- Free Leisure Club Membership, with friends and family discounts
- Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
- On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
- Lifeworks App – lots of discounts on everyday purchases, with brand that you love
- Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
- Free parking
- At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.
We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there\’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.
Cameron House Cameron House, Loch Lomond, Alexandria, Dunbartonshire, G83 8QZ
- Job RefCAM2567
- BranchCameron House
- Salary/Benefits£50,000 gross per annum plus excellent company benefits
- Contract typePermanent
- HoursFull Time
- Hours per week40 hours, 5 days from 7
- Date posted17/07/2025
- Closing date19/08/2025
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Rooms Division Manager employer: Cameron House
Contact Detail:
Cameron House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rooms Division Manager
✨Tip Number 1
Familiarise yourself with the unique offerings of Cameron House, especially its luxurious amenities and activities. This knowledge will help you demonstrate your passion for the resort and how you can enhance the guest experience during interviews.
✨Tip Number 2
Network with current or former employees of Cameron House to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach and show that you’re a great fit for their team.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your leadership skills and ability to manage diverse teams. Highlight instances where you improved service quality or operational efficiency, as these are key aspects of the Rooms Division Manager role.
✨Tip Number 4
Demonstrate your commitment to sustainability and guest satisfaction, as these values are important to Cameron House. Be ready to share ideas on how you would maintain high standards while also respecting the environment and enhancing the guest journey.
We think you need these skills to ace Rooms Division Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, particularly in Front Office and Housekeeping. Use specific examples that demonstrate your leadership skills and ability to enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention how your previous experiences align with the responsibilities of the Rooms Division Manager and how you can contribute to the team at Cameron House.
Showcase Your Interpersonal Skills: In your application, emphasise your excellent communication and interpersonal skills. Provide examples of how you've successfully managed teams and resolved guest issues in the past, as these are crucial for this role.
Highlight Your Management Experience: Clearly outline your supervisory and management experience in large hotel environments. Include details about the size of teams you've managed and any specific achievements that demonstrate your capability to lead effectively.
How to prepare for a job interview at Cameron House
✨Know the Property Inside Out
Before your interview, make sure to research Cameron House thoroughly. Familiarise yourself with its history, amenities, and unique offerings. This will not only show your genuine interest in the role but also help you answer questions about how you can enhance the guest experience.
✨Demonstrate Leadership Skills
As a Rooms Division Manager, you'll be leading various teams. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to foster a positive work environment and ensure high service standards. Highlight any specific training or development initiatives you've implemented.
✨Showcase Your Guest-Centric Approach
Cameron House values exceptional guest service. Be ready to discuss how you've gone above and beyond for guests in previous roles. Share specific instances where you turned a negative experience into a positive one, demonstrating your commitment to guest satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the hotel's culture, team dynamics, and expectations for the Rooms Division Manager role. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.