Rooms Division Manager

Rooms Division Manager

ABOUT US:

Situated on the shores of Loch Lomond, Scotland\’s breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.

Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites.

The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.

THE ROLE:

The Rooms Division Manager provides strategic leadership and hands-on support to the Front Office, Night Management, Housekeeping, and Concierge teams to ensure seamless operations and exceptional guest service. This role champions service excellence, operational efficiency, and team development across all guest-facing departments. By fostering a culture of hospitality and accountability, the manager ensures a consistently high standard of guest experience.

Key things you will be doing:

• Design and delivery of a guest journey through rooms division, with active monitoring of service levels.
• Defining and ensuring training of all standards through departmental SOPs.
• Supporting the delivery of high quality departmental induction, and ongoing learning and development of your team.
• Daily presence at key times on the marble, hosting your operations and supporting check in, check out, VIP arrivals and departures, seeking out guest feedback, handling enquiries and dealing with any significant guest or team issues to ensure prompt resolve.
• Daily room, suite and public area inspections.
• Resourcing of each department to make sure exceptional service and high levels of productivity.
• Ensuring top quality daily briefings, monthly meetings and regular 1:1s with your teams to promote communication across and between your divisions.
• Active collation and sharing of guest feedback by all means and managing necessary improvement.
• Key liaison with return guests, long stay guests, and guest with additional requirements.
• Effective management of a database of guest preferences, habits, special dates to deliver wee wows at every opportunity.
• Supplier relations, managing product and amenity quality.

WHO WE ARE LOOKING FOR:

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.

• People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
• People who are naturally friendly – who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.

TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:

• Significant supervisory and management Experience in a large 4/5* hotel environment. Front Office/Reception and Duty Management experience is a preference.
• Experience managing larger teams, and other managers
• Excellent interpersonal skills and a passion for people and service.
• Strong IT and organisational skills
• Expert communication skills

WHATS IN IT FOR YOU?

Here’s what to expect when you work as part of our team:

• Free meals when on duty, in our team cafes
• Pension scheme and Wagestream financial services
• Long service awards involving recognition with high street shopping vouchers and overnight stays
• Enhanced holidays with long service
• Free Leisure Club Membership, with friends and family discounts
• Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
• On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
• Lifeworks App – lots of discounts on everyday purchases, with brand that you love
• Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
• Free parking
• At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.

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