Public Areas & Linen Supervisor

About Us

Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste. Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites. The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep.

The Role

Public Areas & Linen Supervisor is responsible for the full operational ownership of all public areas and linen operations within the hotel. This role focuses on delivering exceptional cleanliness, presentation, and efficiency, ensuring all guest-facing areas and linen services meet the highest luxury standards in line with LQA expectations. The supervisor leads from the floor, driving performance, implementing standards, and enhancing the overall guest experience through precision, consistency, and strong team leadership.

Team

• Lead by example with professionalism, energy, and a strong on-floor presence
• Supervise public area attendants and linen teams
• Take ownership of team performance, productivity, and daily output
• Delegate tasks effectively while holding team members accountable
• Actively train, coach, and develop team members in both areas
• Address performance issues promptly and constructively
• Foster teamwork, consistency, and pride in standards

Guest

• Enhance the guest experience across all public areas and laundry services through exceptional cleanliness and presentation
• Ensure all guest-facing areas are always maintained to the highest standards
• Uphold and implement LQA standards within public areas and linen presentation
• Anticipate guest needs and respond promptly to requests or issues
• Ensure discretion and minimal disruption when working in guest areas

Environment

• Maintain a safe, clean, and organised working environment across public areas and linen operations
• Ensure compliance with health, safety, and operational standards
• Promote sustainability and efficient use of resources
• Take ownership of stock management across linen and public area supplies
• Ensure equipment is maintained and issues are reported promptly
• Drive continuous improvement in processes and standards

You’ll also be expected to deliver on the following

• Take full responsibility for the daily performance of public areas and linen operations
• Supervise all public area cleaning, ensuring spaces are consistently maintained to luxury standards
• Oversee linen operations, ensuring correct handling, distribution, and availability always
• Ensure the highest standards of cleanliness, presentation, and precision across all areas
• Implement and uphold LQA standards, actively participating in audits and quality reviews
• Conduct regular inspections of public areas to ensure consistency and excellence
• Maintain a strong and visible presence on the floor, particularly during peak guest periods
• Monitor team productivity and ensure efficient use of time and resources
• Reallocate tasks where required to meet operational demands
• Lead daily briefings and handovers with clear direction and expectations
• Train and develop team members in public area standards and linen procedures
• Support onboarding of new team members within these areas
• Implement new processes to improve efficiency, standards, and workflow
• Manage stock levels for linen, cleaning supplies, and amenities, always ensuring availability
• Ensure all SOPs are followed consistently across public areas and linen
• Manage and report maintenance issues, damage, or discrepancies in line with procedures

Who we are looking for

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for:

• People who want to achieve great things – your interest in us suggests you have the ambition, drive, and determination to meet challenges head on.
• People who are naturally friendly – who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.

What’s in it for you

Here’s what to expect when you work as part of our team:

• Free meals when on duty, in our team cafes
• Pension scheme and Wagestream financial services
• Long service awards involving recognition with high street shopping vouchers and overnight stays
• Enhanced holidays with long service
• Free Leisure Club Membership, with friends and family discounts
• Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
• On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
• Lifeworks App – lots of discounts on everyday purchases, with brands that you love
• Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
• Free parking

At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.