At a Glance
- Tasks: Lead the Spa operation, ensuring luxury guest experiences and strong commercial performance.
- Company: Cameron House, Scotland's leading luxury resort with a focus on wellness.
- Benefits: Free meals, pension scheme, discounts, and extensive training opportunities.
- Other info: Located near Loch Lomond, offering a vibrant work environment and career growth.
- Why this job: Join a high-impact role shaping unforgettable spa experiences in a stunning location.
- Qualifications: Proven leadership in luxury hospitality and strong financial acumen required.
The predicted salary is between 60000 - 80000 € per year.
Reporting to the Cameron Club General Manager, the Director of Spa will provide strategic leadership, commercial direction and operational excellence across the Spa operation. This is a high-impact leadership role with full accountability for delivering exceptional luxury guest experiences alongside strong commercial performance, sustainable revenue growth and profit delivery.
The Role
- Full ownership of Spa commercial performance, including revenue growth, profitability, EBITDA delivery, budgeting, forecasting and cost control.
- Driving revenue across treatments, retail, memberships, wellness experiences and ancillary services through innovative commercial strategy and exceptional execution.
- Optimising pricing strategy, treatment mix, therapist productivity, capacity utilisation and yield management to maximise performance.
- Leading the development of compelling spa and wellness experiences that strengthen Cameron House’s position as Scotland’s leading luxury resort.
- Partnering with resort commercial, sales and marketing teams to develop promotional activity, packages, partnerships and demand-generation initiatives.
- Owning retail performance strategy, driving product sales, merchandising standards and conversion performance.
- Establishing clear KPIs across commercial, operational and guest experience metrics, holding leaders accountable for performance delivery.
- Ensuring consistent delivery of Forbes/5-star luxury service standards across every guest touchpoint.
- Leading all compliance, health & safety, payroll, people management and operational governance requirements.
- Building a high-performing culture through strong leadership, talent development, engagement and retention.
Direct leadership responsibility for:
- Spa Management
- Therapists
- Spa Reception
- Spa Attendants
- Spa Cleaners (currently an external provider)
Who we’re after
- Exceptional, commercially astute leader with passion for luxury hospitality, wellness and delivering unforgettable guest experiences.
- Confident and inspiring people leader with strong presence, natural flair and the ability to motivate high-performing teams.
- Strategic and commercially driven operator with a proven track record of driving revenue growth, profitability and operational excellence within a premium Spa, Wellness or Leisure environment.
- Strong financial and commercial acumen, experience managing budgets, forecasting, payroll productivity, performance metrics and identifying opportunities to enhance commercial returns.
- Creative and entrepreneurial thinker with the ability to evolve the Spa offering through innovative treatments, wellness programming, retail performance, partnerships, packages and guest experiences.
- Highly experienced in luxury guest service delivery, obsession for exceeding expectations and maintaining the highest standards across every touchpoint.
- Exceptional communicator, both verbally and in writing, able to influence, engage and build credibility with guests, members, colleagues and senior leadership.
- Passionate coach and motivator with a strong track record in talent development, performance leadership, engagement and retention, creating a culture of accountability, pride and excellence.
- Detail-oriented, highly organised and self-disciplined, with impeccable personal presentation and the ability to ensure those standards are consistently reflected throughout the team.
- Strong operational credibility, including sound understanding of compliance, health & safety, people leadership and operational governance within a luxury hospitality environment.
- Significant recent leadership experience within a high-end, five-star Spa, Wellness or Leisure environment, with proven responsibility for both operational and commercial performance.
- A recognised Spa Therapy qualification would be advantageous, alongside a strong understanding of luxury wellness trends, guest expectations and premium service delivery.
- Full driving licence essential due to the unique scale and spread of the Cameron House estate across Loch Lomondside.
People we seek to support our values
- Ambition, drive and determination to meet challenges head on.
- Friendly and genuinely caring about our guests and the service they receive.
- Commitment to go beyond guests’ expectations to make their stay special.
- Show care for our team, supporting colleagues to reach their best.
- Respect and protect the environment we work in and never take it for granted.
What’s in it for you
- Free meals when on duty in team cafés.
- Pension scheme and Stream financial services.
- Long-service awards with high-street shopping vouchers and overnight stays.
- Enhanced holidays with long service.
- Free Leisure Club Membership, with friends and family discounts.
- Employee care service offering lifestyle and wellbeing support and counselling via a confidential helpline.
- On-site discounts on accommodation, food & beverage, golf, spa, cruises, activities, cinema tickets and retail products.
- Lifeworks App discounts on everyday purchases.
- Supplier and local business discounts (e.g., Sealy Mattresses and selected Lomond Shores retailers).
- Free parking.
- Fully funded work-based training and development, including apprenticeships, structured work experience, supported scholarships, graduate programmes, specialist craft training and formal qualifications up to HND and degree level.
We are located 40 minutes from the centre of Glasgow, within reach of Loch Lomond and Trossachs National Park.
Director of Spa in Oban employer: Cameron House
Cameron House is an exceptional employer, offering a vibrant work culture that prioritises luxury hospitality and wellness. With a strong focus on employee growth, we provide comprehensive training and development opportunities, alongside attractive benefits such as free meals, enhanced holidays, and discounts on various services. Located near the stunning Loch Lomond, our team enjoys a supportive environment that fosters ambition and a commitment to exceeding guest expectations.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Spa in Oban
✨Tip Number 1
Network like a pro! Get out there and connect with people in the spa and wellness industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues or mentors on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your passion for luxury hospitality! When you get the chance to chat with hiring managers or during interviews, share your experiences and ideas about creating unforgettable guest experiences. Let them see your enthusiasm for the role and how you can elevate their spa offerings.
✨Tip Number 3
Prepare for those interviews! Research the company, understand their values, and think about how your skills align with their goals. Be ready to discuss how you can drive revenue growth and operational excellence in their spa. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged. So, hit that apply button and let’s get you one step closer to leading the spa at Cameron House!
We think you need these skills to ace Director of Spa in Oban
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for luxury hospitality and wellness shine through. We want to see how much you care about delivering unforgettable guest experiences and how that aligns with our values.
Be Specific About Your Achievements:Don’t just list your responsibilities; highlight your achievements! Use specific examples of how you've driven revenue growth or improved guest satisfaction in previous roles. Numbers and results speak volumes!
Tailor Your Application:Make sure to tailor your application to the Director of Spa role. Use keywords from the job description and demonstrate how your experience matches the key responsibilities and skills we’re looking for.
Keep It Professional Yet Personal:While we love a friendly tone, remember to keep it professional. Share a bit about yourself and your leadership style, but ensure your application reflects the high standards of service we uphold at StudySmarter.
How to prepare for a job interview at Cameron House
✨Know Your Numbers
As a Director of Spa, you'll need to demonstrate your financial acumen. Brush up on key metrics like EBITDA, revenue growth, and budgeting. Be ready to discuss how you've driven profitability in previous roles and share specific examples of successful financial strategies you've implemented.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so be prepared to talk about your approach to team management. Share stories that highlight your ability to motivate and develop high-performing teams. Discuss how you foster a culture of accountability and excellence within your team.
✨Understand the Luxury Market
Familiarise yourself with current luxury wellness trends and guest expectations. Be ready to discuss innovative treatments or experiences you've introduced in the past. This will show your passion for the industry and your ability to keep the spa offering fresh and appealing.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and operational governance knowledge. Think of scenarios where you've had to manage compliance or health and safety issues. Prepare to explain how you handled these situations while maintaining high service standards.
