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- Tasks: Assist the Night Management team to ensure guest comfort and safety overnight.
- Company: Cameron House is a stunning 5-star resort on Loch Lomond, rich in history and natural beauty.
- Benefits: Enjoy free meals, discounts, enhanced holidays, and a pension scheme while working with us.
- Why this job: Join a friendly team in a breathtaking location, making memorable experiences for guests.
- Qualifications: Customer service experience preferred; strong communication and interpersonal skills are essential.
- Other info: Flexible hours and opportunities for training and development available.
Night Porter
ABOUT US:
Situated on the shores of Loch Lomond, Scotland\’s breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.
Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites.
The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.
THE ROLE:
To generally assist the Night Management team in ensuring the comfort, service and safety of our guests and property through the night.
Key things you will be responsible for:
- Warm, friendly and informative welcomes
- Enquiries in person, by telephone and by email.
- Providing information on resort facilities and promoting guest experiences
- Keys for rooms and suites, rooming guests providing an overview of room facilities and features
- Guest and team transportation on and off resort, handling luggage and valet parking
- Assisting with room service orders and deliveries
- Registration of visitors and contractors
- Use of all Front Office IT systems including Microsoft Office, Resort Suite, HotSOS, Bartech and VingCard.
- Basic administration, printing and distribution of reports
- Fire team responsibilities in the event of an evacuation
- Cleanliness and presentation of lobby area and guest corridors
- Security patrols, floor walks and fire exit checks throughout the building including the use of Cogard system
WHO WE ARE LOOKING FOR:
We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.
- People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
- People who are naturally friendly – who genuinely care about our guests and the service they receive.
- People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
- People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
- People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.
TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:
- Hotel or Customer service experience an advantage
- Great interpersonal skills, with an ability to build excellent working relationships
- Thoroughness, with keen attention to detail
- A flexible approach to work to meet operational demand
- Excellent communication skills
- Basic IT skills and ability to use hand held technology
- UK Driving Licence Essential
WHAT’S IN IT FOR YOU?
Here’s what to expect when you work as part of our team:
- Free meals when on duty, in our team cafes
- Pension scheme and Wagestream financial services
- Long service awards involving recognition with high street shopping vouchers and overnight stays
- Enhanced holidays with long service
- Free Leisure Club Membership, with friends and family discounts
- Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
- On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
- Lifeworks App – lots of discounts on everyday purchases, with brand that you love
- Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
- Free parking
- At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.
We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.
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Night Porter employer: Cameron House
Contact Detail:
Cameron House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the unique offerings of Cameron House. Knowing about the resort's facilities, activities, and services will help you engage with guests and demonstrate your enthusiasm for the role during any informal conversations.
✨Tip Number 2
Network with current or former employees if possible. They can provide insights into the company culture and what it takes to succeed as a Night Porter, which can be invaluable in your approach.
✨Tip Number 3
Showcase your interpersonal skills by practicing friendly and engaging communication. Whether it's through casual meet-ups or community events, demonstrating your ability to connect with others will highlight your suitability for the role.
✨Tip Number 4
Be prepared to discuss your flexibility and problem-solving skills. The Night Porter role requires adaptability, so think of examples from your past experiences where you've successfully handled unexpected situations.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel or customer service roles. Emphasise your interpersonal skills and any previous roles where you provided excellent guest service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the Night Porter role. Mention specific qualities that align with what Cameron House is looking for, such as your ambition, friendliness, and attention to detail.
Showcase Relevant Skills: In your application, clearly outline your basic IT skills and any experience with front office systems. Highlight your ability to communicate effectively and build relationships, as these are key for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for a position at a 5-star resort.
How to prepare for a job interview at Cameron House
✨Show Your Friendly Side
As a Night Porter, you'll be the first point of contact for guests arriving at the hotel. Make sure to convey your friendly and welcoming nature during the interview. Share examples of how you've gone above and beyond to ensure guests feel comfortable and valued.
✨Demonstrate Attention to Detail
This role requires keen attention to detail, especially when it comes to rooming guests and handling their requests. Be prepared to discuss specific instances where your thoroughness made a difference in a previous job or situation.
✨Highlight Your Flexibility
The Night Porter position may require you to adapt to various situations and demands. Talk about your ability to remain flexible and handle unexpected challenges, whether it's assisting with room service or managing guest inquiries.
✨Familiarise Yourself with Technology
You'll need to use various IT systems in this role. Brush up on your basic IT skills and be ready to discuss any relevant experience you have with technology, especially in a customer service context. Mention any familiarity with systems like Microsoft Office or similar software.
