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For Companies At a Glance
- Tasks: Engage with members, promote memberships, and manage enquiries at our stunning resort.
- Company: Cameron House, a luxurious 5-star resort on the shores of Loch Lomond.
- Benefits: Free meals, discounts, pension scheme, and opportunities for training and development.
- Why this job: Join a dynamic team in a breathtaking location and make memorable experiences for guests.
- Qualifications: Sales experience, strong communication skills, and National 5 qualifications in English and Maths.
- Other info: Explore the beautiful Loch Lomond area during your time off and enjoy a vibrant work culture.
The predicted salary is between 30000 - 42000 £ per year.
ABOUT US
Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste. Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites. The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep.
Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.
THE ROLE
As Membership Advisor you will report to the Leisure and Membership Manager and work as part of a team whose scope is to handle membership enquiries and promote, sell and administrate a variety of different styles of membership options across our Leisure, Spa, Golf and Marina facilities. Some key things you will be responsible for:
- Maintaining a presence on the resort discussing membership with new and current members
- Membership enquiry handling and sales
- Accurate and detailed administration of memberships
- Direct debit runs
- Refunds
- GDPR and PCI compliance
- Sourcing new members to meet targets
- Walk‑ins, and show rounds
- Outreach projects and special events
- Member feedback and enquiries
- Promotion and support of the marketing plan
- NOP/EAPs
- Liaison with Finance on membership budgets
WHO WE ARE LOOKING FOR
We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for:
- People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
- People who are naturally friendly – who genuinely care about our guests and the service they receive.
- People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
- People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
- People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.
TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED
- National 5 qualifications in English and Maths or equivalent qualifications
- A background in sales is essential and experience of working within the leisure, spa, golf or marina industry would be an advantage
- Selling and negotiating skills
- To be organised, and diligent with strong attention to detail
- A passion for administration, sales and service
- Excellent interpersonal and communication skills
- Strong IT skills with knowledge of Microsoft programs and ability to use technology (we use ResortSuite)
- Due to the location and the resort wide responsibility a driving licence is essential
WHAT’S IN IT FOR YOU?
Here’s what to expect when you work as part of our team:
- Free meals when on duty, in our team cafes
- Pension scheme and Wagestream financial services
- Long service awards involving recognition with high street shopping vouchers and overnight stays
- Enhanced holidays with long service
- Free Leisure Club Membership, with friends and family discounts
- Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
- On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
- Lifeworks App – lots of discounts on everyday purchases, with brands that you love
- Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
- Free parking
- At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.
We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.
Membership Advisor employer: Cameron House
Contact Detail:
Cameron House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Advisor
✨Tip Number 1
Get to know the resort inside out! Familiarise yourself with all the membership options and activities available at Cameron House. This way, when you chat with potential members, you can share your enthusiasm and knowledge, making them feel excited about joining.
✨Tip Number 2
Network like a pro! Attend local events or community gatherings where you can meet potential members. Don’t be shy – introduce yourself and talk about the amazing experiences at Cameron House. Building relationships is key to sourcing new members.
✨Tip Number 3
Be proactive in following up! After meeting someone interested in membership, drop them a message or give them a call. A friendly reminder can go a long way in converting interest into actual memberships. Plus, it shows you care!
✨Tip Number 4
Utilise social media! Share your experiences and insights about the resort on platforms like Instagram or Facebook. Engaging content can attract attention and spark interest in potential members. Remember, we want to showcase the magic of Cameron House!
We think you need these skills to ace Membership Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about providing excellent service and have a passion for the leisure and hospitality industry.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in sales and customer service. We love seeing how your background aligns with what we’re looking for, so don’t be shy about showcasing your skills!
Be Detail-Oriented: Attention to detail is key for this role. Double-check your application for any typos or errors before submitting it. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Cameron House
✨Know Your Stuff
Before the interview, make sure you research Cameron House and its offerings. Familiarise yourself with their leisure, spa, golf, and marina facilities. This will help you speak confidently about how you can contribute to their membership goals.
✨Show Your Sales Skills
Since a background in sales is essential, prepare examples of your past sales experiences. Think about specific situations where you successfully handled enquiries or closed deals, especially in the leisure or hospitality sectors. Be ready to discuss your approach to sourcing new members.
✨Be Personable
Cameron House values friendly and caring individuals. During the interview, let your personality shine through. Share stories that highlight your ability to connect with guests and colleagues, showing that you genuinely care about providing excellent service.
✨Demonstrate Attention to Detail
As a Membership Advisor, you'll need to manage memberships accurately. Bring up instances where your organisational skills made a difference in your previous roles. Mention any experience with administration tasks, especially if you've worked with systems like ResortSuite or similar.
