Meeting and Events Operations Manager

ABOUT US:

Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste. Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites. The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.

THE ROLE:

We have a wide choice of highly versatile function spaces and seven exceptional meeting spaces, which can offer complete privacy and can host from 16 guests up to 400. Each room offers state-of-the-art facilities to support the occasion and create the right mood, an abundance of natural daylight to let in the Scottish landscape, and air-conditioning for maximum comfort. Our brand new ballroom will be completed in the autumn offers unparalleled loch views and a truly unrivalled experience for delegates and guests.

Key things you will be responsible for:

• Hosting your day-to-day operation, being present and accessible to guests and your team
• Maintaining the presentation and cleanliness of the venue
• Managing consistent delivery of exceptional guest service standards
• Driving first class knowledge of all resort facilities through your team
• Overseeing requisitions, safe secure storage of stock and mise en place
• Kitchen liaison, hosting the door and working the pass
• Managing the delivery of IT and technical support to organisers
• Overseeing payments, end of day reports and banking, and service debriefs
• Effective communication through daily shift briefings, handovers, monthly meetings and the use of all our systems
• Effective handling, resolve and operational follow up of guest feedback
• Attendance at weekly operational/business sheet meetings and pre-event meetings
• Arranging resources in line with operational demand and budgets
• Organising rotas and work plans, holiday entitlements and requests
• Recruitment, induction, and ongoing training and progression of your team
• Providing feedback and managing performance through probationary reviews, 1:1s and appraisals
• Meeting all legal requirements to keep guests and employees safe, and the business compliant with statutory obligations

WHO WE ARE LOOKING FOR:

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.

• People who want to achieve great things – your interest in us suggests you have the ambition, drive, and determination to meet challenges head on.
• People who are naturally friendly – who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.

TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:

• Degree/HND in Hospitality, Leisure or Business related field or equivalent qualification or equivalent experience
• Current or recent experience of working at a senior level in large scale Meeting and Events in a quality hotel or conference centre environment
• Ability to quickly build excellent working relationships
• Excellent interpersonal and communication skills
• WSET Level 2, Personal Licence Holder, Food Hygiene, First Aid and Trainer qualifications or equivalent all desirable
• Proficiency in IT, with knowledge of Office software and ability to use technology
• UK Driving licence an advantage due to the spread out nature of the resort

WHAT’S IN IT FOR YOU?

Here’s what to expect when you work as part of our team:

• Free meals when on duty, in our team cafes
• Pension scheme and Wagestream financial services
• Long service awards involving recognition with high street shopping vouchers and overnight stays
• Enhanced holidays with long service
• Free Leisure Club Membership, with friends and family discounts
• Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
• On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
• Lifeworks App – lots of discounts on everyday purchases, with brands that you love
• Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
• Free parking

At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level. We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.