At a Glance
- Tasks: Lead a luxury spa, driving revenue and delivering exceptional guest experiences.
- Company: Cameron House, Scotland's premier luxury resort.
- Benefits: Free meals, pension scheme, discounts, and extensive training opportunities.
- Other info: Join a passionate team dedicated to excellence and sustainability.
- Why this job: Shape unforgettable wellness experiences in a stunning location.
- Qualifications: Proven leadership in luxury hospitality and strong commercial acumen.
The predicted salary is between 60000 - 80000 € per year.
Director of Spa
Reporting to the Cameron Club General Manager, the Director of Spa will provide strategic leadership, commercial direction and operational excellence across the Spa operation. This is a high-impact leadership role with full accountability for delivering exceptional luxury guest experiences alongside strong commercial performance, sustainable revenue growth and profit delivery.
The Role
- Full ownership of Spa commercial performance, including revenue growth, profitability, EBITDA delivery, budgeting, forecasting and cost control.
- Driving revenue across treatments, retail, memberships, wellness experiences and ancillary services through innovative commercial strategy and exceptional execution.
- Optimising pricing strategy, treatment mix, therapist productivity, capacity utilisation and yield management to maximise performance.
- Leading the development of compelling spa and wellness experiences that strengthen Cameron House’s position as Scotland’s leading luxury resort.
- Partnering with resort commercial, sales and marketing teams to develop promotional activity, packages, partnerships and demand-generation initiatives.
- Owning retail performance strategy, driving product sales, merchandising standards and conversion performance.
- Establishing clear KPIs across commercial, operational and guest experience metrics, holding leaders accountable for performance delivery.
- Ensuring consistent delivery of Forbes/5-star luxury service standards across every guest touchpoint.
- Leading all compliance, health & safety, payroll, people management and operational governance requirements.
- Building a high-performing culture through strong leadership, talent development, engagement and retention.
Direct leadership responsibility for:
- Spa Management
- Therapists
- Spa Reception
- Spa Attendants
- Spa Cleaners (currently an external provider)
Who we’re after
- Exceptional, commercially astute leader with passion for luxury hospitality, wellness and delivering unforgettable guest experiences.
- Confident and inspiring people leader with strong presence, natural flair and the ability to motivate high-performing teams.
- Strategic and commercially driven operator with a proven track record of driving revenue growth, profitability and operational excellence within a premium Spa, Wellness or Leisure environment.
- Strong financial and commercial acumen, experience managing budgets, forecasting, payroll productivity, performance metrics and identifying opportunities to enhance commercial returns.
- Creative and entrepreneurial thinker with the ability to evolve the Spa offering through innovative treatments, wellness programming, retail performance, partnerships, packages and guest experiences.
- Highly experienced in luxury guest service delivery, obsession for exceeding expectations and maintaining the highest standards across every touchpoint.
- Exceptional communicator, both verbally and in writing, able to influence, engage and build credibility with guests, members, colleagues and senior leadership.
- Passionate coach and motivator with a strong track record in talent development, performance leadership, engagement and retention, creating a culture of accountability, pride and excellence.
- Detail-oriented, highly organised and self-disciplined, with impeccable personal presentation and the ability to ensure those standards are consistently reflected throughout the team.
- Strong operational credibility, including sound understanding of compliance, health & safety, people leadership and operational governance within a luxury hospitality environment.
- Significant recent leadership experience within a high-end, five-star Spa, Wellness or Leisure environment, with proven responsibility for both operational and commercial performance.
- A recognised Spa Therapy qualification would be advantageous, alongside a strong understanding of luxury wellness trends, guest expectations and premium service delivery.
- Full driving licence essential due to the unique scale and spread of the Cameron House estate across Loch Lomondside.
People we seek to support our values
- Ambition, drive and determination to meet challenges head on.
- Friendly and genuinely caring about our guests and the service they receive.
- Commitment to go beyond guests’ expectations to make their stay special.
- Show care for our team, supporting colleagues to reach their best.
- Respect and protect the environment we work in and never take it for granted.
What’s in it for you
- Free meals when on duty in team cafés.
- Pension scheme and Stream financial services.
- Long-service awards with high-street shopping vouchers and overnight stays.
- Enhanced holidays with long service.
- Free Leisure Club Membership, with friends and family discounts.
- Employee care service offering lifestyle and wellbeing support and counselling via a confidential helpline.
- On-site discounts on accommodation, food & beverage, golf, spa, cruises, activities, cinema tickets and retail products.
- Lifeworks App discounts on everyday purchases.
- Supplier and local business discounts (e.g., Sealy Mattresses and selected Lomond Shores retailers).
- Free parking.
- Fully funded work-based training and development, including apprenticeships, structured work experience, supported scholarships, graduate programmes, specialist craft training and formal qualifications up to HND and degree level.
We are located 40 minutes from the centre of Glasgow, within reach of Loch Lomond and Trossachs National Park.
Luxury Spa Director: Growth, Experience & Profit employer: Cameron House
Cameron House is an exceptional employer that prioritises the growth and well-being of its team members while delivering unparalleled luxury experiences to guests. With a strong focus on talent development, competitive benefits including free meals, enhanced holidays, and comprehensive training opportunities, employees thrive in a supportive and engaging work culture. Located near the stunning Loch Lomond, the resort offers a unique environment that fosters creativity and excellence in the luxury hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Spa Director: Growth, Experience & Profit
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury spa and wellness industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your passion for luxury hospitality! When you get the chance to chat with hiring managers or during interviews, share your experiences and ideas about creating unforgettable guest experiences. Let them see your enthusiasm and how you can contribute to their vision.
✨Tip Number 3
Prepare for those tricky interview questions! Research common questions for leadership roles in luxury spas and practice your responses. Think about how your past experiences align with the responsibilities of the Director of Spa role and be ready to discuss your strategies for driving revenue and enhancing guest satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Cameron House. So, get your application in and let’s make some magic happen together!
We think you need these skills to ace Luxury Spa Director: Growth, Experience & Profit
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for luxury hospitality and wellness shine through. We want to see how much you care about delivering unforgettable guest experiences and how that aligns with our values.
Be Specific About Your Achievements:Don’t just list your responsibilities; highlight your achievements! Use specific examples of how you've driven revenue growth or improved guest satisfaction in previous roles. Numbers and results speak volumes!
Tailor Your Application:Make sure to tailor your application to the role of Spa Director. Use keywords from the job description and demonstrate how your experience matches the key responsibilities and skills we’re looking for.
Keep It Professional Yet Personal:While we love a friendly tone, remember to keep it professional. Share a bit about yourself and your leadership style, but ensure your application reflects the high standards of luxury service we uphold at StudySmarter.
How to prepare for a job interview at Cameron House
✨Know Your Numbers
As a Luxury Spa Director, you'll need to demonstrate your financial acumen. Brush up on key metrics like EBITDA, revenue growth, and budgeting. Be ready to discuss how you've driven profitability in previous roles and share specific examples of successful cost control strategies.
✨Showcase Your Leadership Style
This role requires a confident and inspiring leader. Prepare to talk about your leadership philosophy and how you motivate high-performing teams. Think of examples where you've built a strong culture or developed talent within your team, as this will resonate well with the interviewers.
✨Be Innovative
The job calls for a creative thinker who can evolve spa offerings. Come prepared with ideas for innovative treatments or wellness programmes that could enhance guest experiences. This shows you're not just a fit for the role but also someone who can bring fresh perspectives to the table.
✨Understand the Guest Experience
Exceptional guest service is at the heart of this position. Familiarise yourself with luxury service standards and be ready to discuss how you've exceeded guest expectations in the past. Share stories that highlight your obsession with detail and commitment to delivering unforgettable experiences.
