Restaurant Manager (Multiple Outlets) in London

Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.

Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites. The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.

Food and Beverage at Cameron House include La Vista, Clubhouse, Cameron Grill, Lobby Bar, Great Scots Bar, The Tavern, Room Service and Meeting and Event facilities. Reporting to the Director of Food and Beverage, the scope of the role of the Restaurant Manager is to co-ordinate, support and assist the Food and Beverage leadership teams in the delivery of exceptional food and beverage service.

Key things you will be doing:

• Hosting your day-to-day operation, present and accessible to guests and your team
• Food and Beverage Duty Management co-ordinating the day to day operational needs of the various outlets
• Senior coverage of operational shifts in the event of annual leave, absence or turnover
• Liaison with Guest Experience teams to support VIP F&B arrangements
• Liaison with Training and Development Manager and F&B and Departmental Trainer
• Daily auditing of F&B Standards including the presentation and cleanliness of all areas
• Manage and supervise consistent delivery of exceptional guest service standards
• Ensuring first class knowledge of all resort facilities, enhancing the guests experience through recommendations and direction around facilities and activities
• Supporting effective communication through daily shift briefings, handovers, monthly meetings and the use of our systems
• Handling, resolve and operational follow up of feedback
• Attendance at Weekly operational/business sheet meetings and pre event meetings
• Arranging resources in line with operational demand and budgets
• Supporting with rotas and work plans, ensuring F&B teams are correctly assigned
• Recruitment, induction, and ongoing training and progression of F&B teams
• Providing feedback and managing performance through probationary reviews, 1:1s and appraisals
• Meeting all legal requirements to keep guests and employees safe, and the business compliant with statutory obligations

Who we are looking for:

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.

• People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
• People who are naturally friendly – who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.

To be eligible to apply you will also need:

• Experience of working in Operations in a 4/5* hotel environment
• Current/recent management experience within multi-outlet environment/a large restaurant environment (100+ covers) at 2 rosette level or equivalent
• Strong culinary knowledge, and experience of delivering fine dining/formal gueridon service and advantage
• Experience managing larger teams/junior managers
• Must have excellent interpersonal skills and a passion for people and service
• WSET Level 2, Personal Licence Holder, Food Hygiene and Trainer qualifications desirable
• Strong IT and organisational skills
• Excellent communication and interpersonal skills
• Due to the patterns of work, and layout and location of the resort a UK Driving Licence is essential

What’s in it for you?

Here’s what to expect when you work as part of our team:

• Free meals when on duty, in our team cafes
• Pension scheme and Wagestream financial services
• Long service awards involving recognition with high street shopping vouchers and overnight stays
• Enhanced holidays with long service
• Free Leisure Club Membership, with friends and family discounts
• Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
• On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
• Lifeworks App – lots of discounts on everyday purchases, with brands that you love
• Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
• Free parking

At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.