At a Glance
- Tasks: Manage lodge reservations and provide exceptional customer service to guests and owners.
- Company: Cameron Lodges, a stunning 5-star resort on Loch Lomond.
- Benefits: Free meals, discounts, pension scheme, and career development opportunities.
- Other info: Enjoy outdoor adventures in the beautiful Loch Lomond and Trossachs National Park.
- Why this job: Join a passionate team in a breathtaking location and make memorable experiences for guests.
- Qualifications: National 5 in Maths and English, customer service experience, and strong communication skills.
The predicted salary is between 26010 - 31790 £ per year.
Lodge Reservationist and Administration Co-Ordinator, Cameron Lodges
Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort.
Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history.
Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.
Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites.
The iconic lochside setting is a timeless celebration of grandeur and natural beauty.
Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep.
Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.
THE ROLE
Key things you will be responsible for
- All owner rental administration including issuing and processing rental mandates and advising owners of rental status;
- Handling rental enquiries that are not dealt with by the Resort Reservations team;
- Inputting rental reservations into Merlin, ensuring payment has been taken;
- Inputting owner and rental reservations into Resort Suite;
- Balancing availability between the different property management systems;
- Dealing with all general owner and guest enquiries;
- Liaising with other departments to ensure all owner and guest requests are passed on and completed;
- Assisting with the compilation of regular owner correspondence;
- Assisting with managing the content of the owners' website;
- Handling internal & external exchange queries in the absence of the exchange co-ordinator;
- Compiling owner and guest feedback and responding where necessary;
- Assisting the owner & guest services team with any duties as required.
WHO WE ARE LOOKING FOR
We recruit people with widely varying personalities from different walks of life and backgrounds.
While we don't have a 'typical' employee, there are some specific qualities or traits we look for.
- People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
- People who are naturally friendly – who genuinely care about our guests and the service they receive.
- People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
- People who show the same level of care for their team, as our guests – It's about supporting our colleagues to be the best they can be and to do the best job they can.
- People who will respect and protect the magical place we work in – it's up to all of us to look after our environment and never take it for granted.
TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED
- National 5 Qualifications in Maths and English (or equivalent qualifications) essential, with further study eg. NC/HND/SVQ or equivalent an advantage
- Customer service experience is essential, and Reception/Reservations or admin experience is desirable
- Keen attention to detail.
- Exceptional interpersonal skills, and passion for service excellence
- Initiative, creativity and ability to solve problems
- Strong communication skills both verbally and in writing
- Proficiency in IT, competent in the use of Microsoft packages and ability to use hand held technology essential (knowledge of Merlin or Resort Suite and advantage)
WHAT'S IN IT FOR YOU?
Here's what to expect when you work as part of our team
- Free meals when on duty, in our team cafes
- Pension scheme and Wagestream financial services
- Long service awards involving recognition with high street shopping vouchers and overnight stays
- Enhanced holidays with long service
- Free Leisure Club Membership, with friends and family discounts
- Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
- On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
- Lifeworks App – lots of discounts on everyday purchases, with brand that you love
- Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
- Free parking
- At Cameron House we can offer fully funded, work-based training and development.
Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.
We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there's also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.
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Lodge Reservationist and Administration Co-Ordinator employer: Cameron House
Cameron House is an exceptional employer that prioritises a vibrant work culture and values its employees' growth. With a focus on delivering outstanding guest experiences, the Lodge Reservations & Admin Coordinator role offers opportunities for professional development in a supportive environment, all set against the stunning backdrop of our picturesque location. Join us to be part of a dedicated team that thrives on collaboration and excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Lodge Reservationist and Administration Co-Ordinator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cameron House. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Cameron House
Don't be shy about reaching out to Cameron House directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Lodge Reservationist and Administration Co-Ordinator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cameron House and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Cameron House
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
