At a Glance
- Tasks: Manage lodge reservations and provide top-notch admin support in a stunning resort.
- Company: Cameron Lodges, a luxurious 5-star resort on Loch Lomond.
- Benefits: Enjoy a beautiful work environment, competitive pay, and opportunities for growth.
- Other info: Work in a dynamic setting with access to exciting outdoor activities.
- Why this job: Be part of a team that creates unforgettable experiences in a breathtaking location.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 € per year.
ABOUT US: Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5‑star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th‑century baronial estate is rich in character and history. Cameron House offers an award‑winning Spa with a rooftop infinity pool, an 18‑hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste. Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self‑catering lodges or luxurious Mansion House suites. The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off‑road driving, falconry, and more.
THE ROLE: Key things you will be responsible for:
- All owner rental administration including issuing and processing rental mandates and advising owners of rental status;
- Handling rental enquiries that are not dealt with by the Resort Reservations team;
- Inputting rental reservations into Merlin, ensuring payment has been taken;
- Inputting owner and rental reservations into Resort Suite;
- Balancing availability between the different property management systems;
- Dealing with all general owner and guest enquiries;
- Liaising with other departments to ensure all owner and guest requests are passed on and completed;
- Assisting with the compilation of regular owner correspondence;
- Assisting with managing the content of the owners’ website;
- Handling internal compiling owner and guest feedback and responding where necessary;
- Assisting the owner.
Lodge Reservationist and Administration Co-Ordinator employer: Cameron House
Cameron Lodges is an exceptional employer, offering a unique opportunity to work in a stunning 5-star resort on the shores of Loch Lomond. With a strong focus on employee growth and development, we foster a supportive work culture that values teamwork and creativity, while providing access to a range of benefits including staff discounts on resort activities and accommodations. Join us in a breathtaking location where adventure meets luxury, and be part of a dedicated team committed to delivering unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Lodge Reservationist and Administration Co-Ordinator
✨Tip Number 1
Get to know the company! Research Cameron Lodges and understand their values, services, and what makes them unique. This will help you tailor your approach and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to reservation management and customer service. We want to showcase our skills and experiences that align with the role of Lodge Reservationist and Administration Co-Ordinator.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that we’re keen on the position. Plus, it keeps us on their radar!
We think you need these skills to ace Lodge Reservationist and Administration Co-Ordinator
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through. We want to see that you’re excited about working in a stunning location like Cameron House and that you understand what makes a great guest experience.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight any relevant experience you have with reservations or administration, and don’t forget to mention your skills in handling enquiries and liaising with different departments.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Cameron House
✨Know the Lodge Inside Out
Before your interview, make sure you research Cameron Lodges thoroughly. Familiarise yourself with the resort's history, amenities, and the unique experiences it offers. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Admin Skills
As a Lodge Reservationist and Administration Co-Ordinator, you'll need strong organisational skills. Prepare examples from your past experiences where you've successfully managed bookings or handled customer inquiries. Be ready to discuss how you balance multiple tasks efficiently.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Think of specific instances where you've gone above and beyond for a guest or client. Highlight your ability to handle enquiries and resolve issues, as this will show that you're the right fit for ensuring guest satisfaction at Cameron Lodges.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of guests they typically host, or how they measure success in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
