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- Tasks: Supervise night operations, ensuring guest comfort and safety at our stunning resort.
- Company: Cameron House, a luxurious 5-star resort on the shores of Loch Lomond.
- Benefits: Free meals, discounts, pension scheme, and opportunities for training and development.
- Why this job: Join a dynamic team in a breathtaking location and make memorable experiences for guests.
- Qualifications: Experience in front office roles, excellent communication skills, and a UK driving licence.
- Other info: Enjoy outdoor adventures in the beautiful Loch Lomond and Trossachs National Park.
The predicted salary is between 24000 - 36000 £ per year.
Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.
Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites. The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.
Reporting to the Night Manager, the scope of your role is to supervise the Front Office nights operation in ensuring the comfort, service and safety of our guests and property through the night.
Key things you will be responsible for supervising:
- Warm, friendly and informative welcomes
- Enquiries in person, by telephone and by email.
- Providing information on resort facilities and promoting guest experiences
- Check in and check outs of rooms and suites, rooming guests providing an overview of room facilities and features
- Supervising guest and team transportation on and off resort, handling luggage and valet parking
- Assisting with room service orders and deliveries
- Registration of visitors and contractors
- Use of all Front Office IT systems (OPERA Cloud)
- Basic administration, printing and distribution of reports and night audit.
- Fire team responsibilities in the event of an evacuation
- Cleanliness and presentation of lobby area and guest corridors
- Security patrols, floor walks and fire exit checks throughout the building including the use of Cogard system
- Covering of Duty Manager shifts in the absence of Night Manager
WHO WE ARE LOOKING FOR:
We recruit people with widely varying personalities from different walks of life and backgrounds. While we don't have a 'typical' employee, there are some specific qualities or traits we look for.
- People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
- People who are naturally friendly – who genuinely care about our guests and the service they receive.
- People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
- People who show the same level of care for their team, as our guests – It's about supporting our colleagues to be the best they can be and to do the best job they can.
- People who will respect and protect the magical place we work in – it's up to all of us to look after our environment and never take it for granted.
TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:
- Front office experience in a 4/5* Hotel environment
- Great interpersonal skills, with an ability to build excellent working relationships
- Thoroughness, with keen attention to detail
- A flexible approach to work
- Excellent communication skills
- Good IT skills and ability to use hand held technology
- UK Driving Licence Essential
WHAT'S IN IT FOR YOU?
Here's what to expect when you work as part of our team:
- Free meals when on duty, in our team cafes
- Pension scheme and Wagestream financial services
- Long service awards involving recognition with high street shopping vouchers and overnight stays
- Enhanced holidays with long service
- Free Leisure Club Membership, with friends and family discounts
- Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
- On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
- Lifeworks App – lots of discounts on everyday purchases, with brands that you love
- Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
- Free parking
At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.
We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there's also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.
Night Supervisor in Loch Lomond employer: Cameron House
Contact Detail:
Cameron House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Supervisor in Loch Lomond
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the hospitality industry. A friendly chat can lead to opportunities you wouldn't find on job boards.
✨Tip Number 2
Be proactive! Don’t just wait for job postings; visit places you’d love to work at, like Cameron House. Introduce yourself and express your interest in potential roles. You never know when a position might open up!
✨Tip Number 3
Show off your personality! When you get an interview, let your friendly nature shine through. Remember, they’re looking for someone who genuinely cares about guests and team members alike.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our fantastic team at Cameron House.
We think you need these skills to ace Night Supervisor in Loch Lomond
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Let your personality shine through in your application. Share your experiences and how they relate to the role of Night Supervisor, especially your friendly nature and commitment to guest service.
Tailor Your Application: Make sure to customise your application for us at Cameron House. Highlight your front office experience and any relevant skills that match the job description. This shows us you’re genuinely interested in the position!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This helps us understand your qualifications and enthusiasm quickly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Night Supervisor role. Plus, it’s super easy to do!
How to prepare for a job interview at Cameron House
✨Know the Resort Inside Out
Before your interview, make sure you research Cameron House thoroughly. Familiarise yourself with its history, facilities, and the unique experiences it offers. This will not only impress your interviewers but also help you answer questions about how you can enhance guest experiences.
✨Showcase Your Interpersonal Skills
As a Night Supervisor, you'll need to demonstrate excellent communication and relationship-building skills. Prepare examples from your past experiences where you've gone above and beyond for guests or supported your team. This will highlight your friendly nature and commitment to service.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think of situations where you had to handle guest complaints or emergencies, and be ready to discuss how you managed them effectively while ensuring guest satisfaction.
✨Highlight Your Attention to Detail
Attention to detail is crucial in a role like this. Be prepared to discuss how you ensure cleanliness and presentation in your previous roles. You might even want to mention specific systems or processes you've used to maintain high standards, as this aligns with the expectations at Cameron House.
