At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a fantastic experience at our leisure club.
- Company: Cameron House, a stunning 5-star resort on Loch Lomond.
- Benefits: Free meals, discounts, pension scheme, and career development opportunities.
- Other info: Enjoy outdoor adventures in the beautiful Loch Lomond and Trossachs National Park.
- Why this job: Join a vibrant team in a breathtaking location and make memorable experiences for guests.
- Qualifications: Customer service experience and National 5 in English and Maths or equivalent.
The predicted salary is between 20000 - 25000 € per year.
ABOUT US: Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste. Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites. The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep.
THE ROLE: Our Leisure Club based in the Main house is a popular family friendly club with a host of much loved features all improved and fully re-furbished. A family beach pool with water features for kids is complemented with an adult pool for more serious swimming, and our much loved flume slide returns together with a bubble pool, steam room and sauna. A gym at the back of the club features new Technogym equipment throughout and is supported with two new purpose built spin and exercise studios. The scope of this role of receptionist is to ensure a warm friendly welcome, check in guests and members and provide information and direction in relation to all aspects of our busy operation to ensure an exceptional experience on every visit.
Key things you will be responsible for:
- Cleanliness and presentation of club reception and surrounding areas
- Check guests and members with a warm welcome
- Answering queries and providing information and direction
- Answering phones and emails
- Promotion of memberships, fitness and retail
- Booking classes, gym and personal training sessions
- Having extensive knowledge of all resort facilities and activities
- Provision of First Aid, and follow up reporting
- Reporting maintenance defects
- Handling feedback or special requests
- Providing direction to new employees
- General assistance with all aspects of the Leisure operation
WHO WE ARE LOOKING FOR: We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.
- People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
- People who are naturally friendly – who genuinely care about our guests and the service they receive.
- People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
- People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
- People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.
TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:
- National 5 in English and Maths or equivalent qualifications
- Experience of working in a similar customer service role
- Any leisure based, or first aid at work qualification would be an advantage
- Ability to quickly build excellent working relationships and externally, with a flexible approach to work
- Excellent communication and interpersonal skills
- Proficient IT skills with knowledge of Office software and ability to use technology (we use ResortSuite)
WHAT'S IN IT FOR YOU? Here’s what to expect when you work as part of our team:
- Free meals when on duty, in our team cafes
- Pension scheme and Wagestream financial services
- Long service awards involving recognition with high street shopping vouchers and overnight stays
- Enhanced holidays with long service
- Free Leisure Club Membership, with friends and family discounts
- Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
- On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
- Lifeworks App – lots of discounts on everyday purchases, with brands that you love
- Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
- Free parking
- At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.
We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.
Leisure Receptionist employer: Cameron House
Cameron House is an exceptional employer, offering a vibrant work culture where employees are valued and supported in their personal and professional growth. With a stunning location on the shores of Loch Lomond, staff enjoy unique benefits such as free leisure club membership, extensive training opportunities, and discounts on resort amenities, all while being part of a team that prioritises guest satisfaction and environmental stewardship.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Receptionist
✨Tip Number 1
Get to know the resort inside out! Familiarise yourself with all the facilities and activities at Cameron House. This way, when you chat with potential employers, you can show off your knowledge and passion for the place.
✨Tip Number 2
Practice your people skills! As a Leisure Receptionist, you'll be the friendly face of the resort. Try role-playing scenarios with friends or family to boost your confidence in handling guest queries and providing information.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Cameron House team. Don’t miss out on this opportunity!
We think you need these skills to ace Leisure Receptionist
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Let your personality shine through in your application. Share your passion for customer service and how you connect with people, as this role is all about creating memorable experiences for our guests.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles in customer service or leisure environments, and how they’ve prepared you for this position at Cameron House.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at Cameron House!
How to prepare for a job interview at Cameron House
✨Know the Resort Inside Out
Before your interview, make sure you research Cameron House thoroughly. Familiarise yourself with its facilities, activities, and the unique features that make it a 5-star resort. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Leisure Receptionist, you'll be the first point of contact for guests. Practice how you can convey warmth and friendliness during the interview. Think of examples from your past experiences where you've gone above and beyond to help customers or colleagues.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as handling complaints or special requests. Prepare specific examples that highlight your problem-solving skills and ability to maintain a positive attitude under pressure.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
