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- Tasks: Supervise housekeeping teams to ensure top-notch cleanliness and guest satisfaction.
- Company: Cameron House is a stunning 5-star resort on Loch Lomond, rich in history and natural beauty.
- Benefits: Enjoy free meals, discounts, enhanced holidays, and a supportive work environment.
- Why this job: Join a passionate team dedicated to creating memorable guest experiences in a breathtaking location.
- Qualifications: HND/NC/SVQ or equivalent experience in hospitality; attention to detail and strong communication skills required.
- Other info: Located just 40 minutes from Glasgow, with outdoor adventures at your doorstep.
The predicted salary is between 24000 - 36000 £ per year.
Housekeeping Supervisor
ABOUT US:
Situated on the shores of Loch Lomond, Scotland\’s breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.
Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites.
The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.
THE ROLE:
The scope of the role is to ensure the highest standards of cleanliness and presentation in Guest bedrooms and suites, and the provision and distribution of clean laundry and in-room amenities through supervision of room attendant, portering and laundry teams.
Key things you will be responsible for:
- Delivery and supervision of daily tasks and checklists including bed making, vacuuming, dusting, polishing, scrubbing sinks baths and toilets, and the removal cleaning and re-distribution of linen and amenities
- Lead daily briefings and handovers
- Organise daily workload, delegate tasks and co-ordinate breaks
- Monitoring performance via checklists and SOPs
- Provide feedback, and undertake informal counselling to support improved performance
- Support the team with any shift challenges
- On job training of new employees
- Handling and resolving guest feedback
- Departmental requisitions
- Handling lost property and reporting damage, theft and loss
WHO WE ARE LOOKING FOR:
We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.
- People who want to achieve great things – your interest in us suggests you have the ambition, drive, and determination to meet challenges head on.
- People who are naturally friendly – who genuinely care about our guests and the service they receive.
- People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
- People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
- People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.
TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:
- HND/NC/SVQ or equivalent qualification or equivalent experience in hospitality or tourism related field
- Experience of working in similar quality housekeeping environment
- Thorough, with keen attention to detail
- Ability to quickly build excellent working relationships
- Excellent communication skills
- Basic IT skills with knowledge of Office software and ability to use technology
WHAT’S IN IT FOR YOU?
Here’s what to expect when you work as part of our team:
- Free meals when on duty, in our team cafes
- Pension scheme and Wagestream financial services
- Long service awards involving recognition with high street shopping vouchers and overnight stays
- Enhanced holidays with long service
- Free Leisure Club Membership, with friends and family discounts
- Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
- On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
- Lifeworks App – lots of discounts on everyday purchases, with brand that you love
- Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
- Free parking
- At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.
We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.
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Housekeeping Supervisor employer: Cameron House
Contact Detail:
Cameron House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor
✨Tip Number 1
Familiarise yourself with the unique features of Cameron House and its surroundings. Understanding the resort's history and offerings will help you connect with the interviewers and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your experience in leading teams and managing daily tasks in a housekeeping environment. Be prepared to share specific examples of how you've successfully supervised staff and maintained high cleanliness standards.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you handle guest feedback and resolve issues. This is crucial for a Housekeeping Supervisor, so think of instances where you've turned a negative experience into a positive one.
✨Tip Number 4
Demonstrate your commitment to teamwork and supporting colleagues. Share examples of how you've helped team members improve their performance or overcome challenges, as this aligns with the values of Cameron House.
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping or hospitality. Emphasise any supervisory roles you've held and specific achievements that demonstrate your attention to detail and ability to lead a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing excellent guest service and your commitment to maintaining high cleanliness standards. Mention why you are drawn to Cameron House specifically, referencing its unique location and offerings.
Showcase Relevant Skills: Highlight skills that align with the job description, such as communication, teamwork, and problem-solving abilities. Provide examples of how you've successfully managed teams or resolved guest feedback in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a housekeeping supervisor role.
How to prepare for a job interview at Cameron House
✨Show Your Attention to Detail
As a Housekeeping Supervisor, attention to detail is crucial. Be prepared to discuss specific examples from your past experience where your keen eye for detail made a difference in maintaining high standards of cleanliness and presentation.
✨Demonstrate Leadership Skills
This role involves supervising a team, so highlight your leadership experience. Share instances where you successfully led a team, resolved conflicts, or motivated colleagues to achieve their best work.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations, such as guest complaints or team challenges. Think through potential scenarios and how you would approach them, showcasing your problem-solving skills.
✨Express Your Passion for Hospitality
Cameron House values individuals who genuinely care about guest experiences. Be ready to share why you are passionate about hospitality and how you go above and beyond to ensure guests have a memorable stay.
