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- Tasks: Supervise reception team, ensuring exceptional 5-star service for guests.
- Company: Cameron House, a stunning 5-star resort on Loch Lomond.
- Benefits: Free meals, pension scheme, discounts, and career development opportunities.
- Other info: Enjoy outdoor adventures in the beautiful Loch Lomond and Trossachs National Park.
- Why this job: Join a dynamic team in a breathtaking location and make memorable guest experiences.
- Qualifications: HND or equivalent experience in hospitality and strong IT skills required.
The predicted salary is between 25000 - 30000 £ per year.
ABOUT US: Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste. Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites. The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep.
THE ROLE: As Front Office Reception Supervisor you will report to the Reception Manager and supervise a large reception team in the exceptional delivery of 5* service on check in and check out. Key duties and responsibilities of the role include:
- Guest check-in and check-out, billing, queries, resort knowledge, and call handling.
- Leading daily briefings and handovers.
- Organising daily workload, delegating tasks and coordinating breaks.
- Monitoring performance via checklists and SOPs.
- Providing feedback, and undertaking informal counselling to support improved performance.
- Supporting the team with operational issues as they arise.
- On job training of new employees.
- Handling and resolving guest feedback.
- Departmental requisitions.
- Billing queries, adjustments and recoveries.
- Allocations and queued rooms.
- No shows.
- Cash ups and banking.
WHO WE ARE LOOKING FOR: We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for:
- People who want to achieve great things – your interest in us suggests you have the ambition, drive, and determination to meet challenges head on.
- People who are naturally friendly – who genuinely care about our guests and the service they receive.
- People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
- People who show the same level of care for their team, as our guests.
- People who will respect and protect the magical place we work in.
TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:
- HND or equivalent/ or equivalent experience in hospitality.
- Current or recent experience in Reception/Front Office/Reservations within 100+ bedroom hotel or resort at 4/5* standard.
- Strong IT skills, proficient in use of Microsoft Word & Excel, experience with Resortsuite or similar property management systems beneficial.
- Strong interpersonal and communication skills both written and verbal.
WHAT'S IN IT FOR YOU? Here’s what to expect when you work as part of our team:
- Free meals when on duty, in our team cafes.
- Pension scheme and Wagestream financial services.
- Long service awards involving recognition with high street shopping vouchers and overnight stays.
- Enhanced holidays with long service.
- Free Leisure Club Membership, with friends and family discounts.
- Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline.
- On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities, cinema tickets and retail products.
- Lifeworks App – lots of discounts on everyday purchases, with brands that you love.
- Supplier and local business discounts, e.g., Sealy Mattresses and selected Lomond Shores retailers.
- Free parking.
- Fully funded, work-based training and development.
We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.
Front Office Reception Supervisor (fixed-term) employer: Cameron House
Contact Detail:
Cameron House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Reception Supervisor (fixed-term)
✨Tip Number 1
Get to know the company inside out! Research Cameron House, its history, and what makes it special. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Front Office Reception Supervisor, you'll need to be friendly and approachable. Role-play common scenarios with a friend to boost your confidence and ensure you can handle guest queries like a pro.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experiences where you've led a team or resolved conflicts. This will demonstrate that you can support your colleagues and maintain a positive work environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're keen on joining the Cameron House family right from the start!
We think you need these skills to ace Front Office Reception Supervisor (fixed-term)
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Let your personality shine through in your application. Share your passion for hospitality and how you connect with guests and colleagues alike.
Tailor Your CV: Make sure your CV is tailored to the Front Office Reception Supervisor role. Highlight your relevant experience in reception or front office roles, especially in 4/5-star settings, and don’t forget to mention your IT skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for Cameron House. Be specific about your achievements and how they align with our values of exceptional service and teamwork.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity at Cameron House!
How to prepare for a job interview at Cameron House
✨Know the Resort Inside Out
Before your interview, make sure you research Cameron House thoroughly. Familiarise yourself with its history, amenities, and the unique experiences it offers. This will not only impress the interviewers but also show your genuine interest in the role and the resort.
✨Showcase Your People Skills
As a Front Office Reception Supervisor, you'll be leading a team and interacting with guests daily. Prepare examples of how you've successfully managed teams or resolved guest issues in the past. Highlight your friendly nature and ability to go above and beyond for both guests and colleagues.
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities, so be ready to discuss how you manage workloads and delegate tasks effectively. You might even want to bring a sample checklist or SOP you've used in previous roles to illustrate your approach to maintaining high standards.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle operational issues. Think of scenarios where you've had to think on your feet, such as dealing with a billing query or a guest complaint. Practising these responses will help you feel more confident during the interview.