Duty Manager

Cameron House is a 5-star resort nestled on the world-famous bonnie banks of Loch Lomond located where the Scottish Highlands meet the Lowlands. The 17th century Baronial estate where Cameron House resides is rich in character and history. With an award-winning Spa with rooftop infinity pool, an 18-hole championship golf course, an extensive array of resort activities, and a choice of six restaurants and two bars that will cater to everyone.

The iconic lochside setting is set within four hundred acres of beautiful Scottish countryside, adventure is on your doorstep, with Loch Lomond providing the perfect location for water sports and land activities, including speedboat tours, paddle boarding, canoeing, and kayaking, four-by-four off-road driving, falconry and more.

The Duty Manager's primary responsibilities are to ensure that the strategy for that day's operation is being executed and that we are uncompromising in our commitment to delivering exceptional service.

Key duties of the role:

• Scrutiny of arrivals and departures, Conferences, Events, VIPs and to communicate requirements at the 9am and 5pm operational briefs.
• Attendance at Departmental Shift Briefs on a rotational basis.
• Sense check allocations, operational requirements for special requests and co-ordinate and verify delivery.
• To check and regularly monitor daily operations liaising with all relevant Managers and Supervisors to ensure that all departments are efficiently resourced and organised to meet daily business needs.
• To be present in the lobby and throughout the operation, providing a visible management presence on the floor during peak times such as breakfast service, check out, check in, afternoon tea service, ready rooms, lunch, and dinner - meeting, greeting and interacting with guests, and the team.
• Constant observations of standards and service levels ensuring that product & service quality meets 5* standard, and corrective action is taken where appropriate.
• To provide ‘hands on’ support – you will assist operational teams where resourcing falls short across all areas.
• To liaise with the Senior Management team, informing of any relevant issues, complaints or problems that may arise, and that appropriate action is taken to resolve these.
• Authorisation of discounts, allowances, and complimentary goods and services.
• Oversight of cellar requirements out-with F&B Control opening hours.
• To monitor Health, Safety and Security procedures through regular walks of the building and outside areas, and taking remedial action and reporting new hazards, and risk.
• Leading by example in providing the guest, at all times, with the highest levels of guest care and personal attention, where possible anticipating the guests needs and initiating wee wows to exceed expectations where possible.
• Communicate all relevant information resort wide in person and through daily DM reports.
• Support teams with IT and AV assistance in the absence of the IT Manager.
• Act as part of the emergency crisis management response team and fire party.
• Manage absence calls for relevant departments and ensure these are passed on in a timely manner, offering support where required.

WHO WE ARE LOOKING FOR

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for:

• People who want to achieve great things – your interest in us suggests you have the ambition, drive, and determination to meet challenges head on.
• People who are naturally friendly – who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.

Ideally previous supervisory or management experience within 4/5* hotel environment with experience in either Front Office, Guest Experience or Food and Beverage.

Demonstrate strong communication skills, have strong attention to detail, have strong interpersonal & people management skills, have the ability to handle busy and challenging situations and manage workload effectively, have a friendly & outgoing personality, be enthusiastic & flexible, and have systems knowledge and be IT proficient.

Qualifications Required in Role (training can be provided):

• Driving Licence (2 years of driving history and over the age of 25 for insurance purposes).
• First Aid.
• Personal Licence.
• IOSH Qualification or equivalent.

WHAT’S IN IT FOR YOU?

Here’s what to expect when you work as part of our team:

• Free meals when on duty, in our team cafes.
• Pension scheme and Wagestream financial services.
• Birthday lunches and long service awards involving recognition with high street shopping vouchers and overnight stays.
• Enhanced holidays, rising with long service.
• Free Leisure Club Membership, with friends and family discounts.
• Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline.
• On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities, and retail products.
• Supplier and local business discounts.
• Easy parking.

At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.