Director of Spa

ABOUT US

Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste. Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites. The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more. Cameron Spa is award winning. Our state-of-the-art hydro and thermal facilities include the iconic roof-top infinity pool. There’s a VIP couple’s room with mineral bath, steam room and private balcony, and Rasul mud chamber, steam room and relaxation suite. Our team of highly qualified therapists deliver a treatment menu for all occasions be it a full-day indulgence or express treatment, guests are sure to leave relaxed and rejuvenated.

THE ROLE

Reporting to the Cameron Club General Manager, the Director of Spa will provide strategic leadership, commercial direction and operational excellence across the Spa operation. This is a high-impact leadership role with full accountability for delivering exceptional luxury guest experiences alongside strong commercial performance, sustainable revenue growth and profit delivery.

Key responsibilities include:

• Full ownership of Spa commercial performance, including revenue growth, profitability, EBITDA delivery, budgeting, forecasting and cost control.
• Driving revenue across treatments, retail, memberships, wellness experiences and ancillary services through innovative commercial strategy and exceptional execution.
• Optimising pricing strategy, treatment mix, therapist productivity, capacity utilisation and yield management to maximise performance.
• Leading the development of compelling spa and wellness experiences that strengthen Cameron House’s position as Scotland’s leading luxury resort.
• Partnering with resort commercial, sales and marketing teams to develop promotional activity, packages, partnerships and demand-generation initiatives.
• Owning retail performance strategy, driving product sales, merchandising standards and conversion performance.
• Establishing clear KPIs across commercial, operational and guest experience metrics, holding leaders accountable for performance delivery.
• Ensuring consistent delivery of Forbes/5-star luxury service standards across every guest touchpoint.
• Leading all compliance, health & safety, payroll, people management and operational governance requirements.
• Building a high-performing culture through strong leadership, talent development, engagement and retention.

Direct leadership responsibility for:

• Spa Management
• Therapists
• Spa Reception
• Spa Attendants
• Spa Cleaners (currently an external provider)

Who we’re after:

We are seeking an exceptional and commercially astute leader with a passion for luxury hospitality, wellness and delivering unforgettable guest experiences. You will be a confident and inspiring people leader with strong presence, natural flair and the ability to motivate high-performing teams to consistently deliver exceptional standards within a fast-paced luxury environment. A strategic and commercially driven operator, you will bring a proven track record of driving revenue growth, profitability and operational excellence within a premium Spa, Wellness or Leisure environment. You will possess strong financial and commercial acumen, with experience managing budgets, forecasting, payroll productivity, performance metrics and identifying opportunities to enhance commercial returns without compromising service excellence. A creative and entrepreneurial thinker, you will have the ability to evolve the Spa offering through innovative treatments, wellness programming, retail performance, partnerships, packages and guest experiences that strengthen market positioning and drive incremental revenue. You will be highly experienced in luxury guest service delivery, with an obsession for exceeding expectations and maintaining the highest standards across every touchpoint. An exceptional communicator, both verbally and in writing, with the ability to influence, engage and build credibility with guests, members, colleagues and senior leadership alike. A passionate coach and motivator, you will have a strong track record in talent development, performance leadership, engagement and retention, creating a culture of accountability, pride and excellence. You will be detail-oriented, highly organised and self-disciplined, with impeccable personal presentation and the ability to ensure those standards are consistently reflected throughout your team. You will bring strong operational credibility, including sound understanding of compliance, health & safety, people leadership and operational governance within a luxury hospitality environment. We are looking for someone with significant recent leadership experience within a high-end, five-star Spa, Wellness or Leisure environment, with proven responsibility for both operational and commercial performance. A recognised Spa Therapy qualification would be advantageous, alongside a strong understanding of luxury wellness trends, guest expectations and premium service delivery. Due to the unique scale and spread of the Cameron House estate across Loch Lomondside, a full driving licence is essential.

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for:

• People who want to achieve great things – your interest in us suggests you have the ambition, drive, and determination to meet challenges head on.
• People who are naturally friendly – who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.

WHAT’S IN IT FOR YOU?

Here’s what to expect when you work as part of our team:

• Free meals when on duty, in our team cafes
• Pension scheme and Stream financial services
• Long service awards involving recognition with high street shopping vouchers and overnight stays
• Enhanced holidays with long service
• Free Leisure Club Membership, with friends and family discounts
• Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
• On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
• Lifeworks App – lots of discounts on everyday purchases, with brands that you love
• Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
• Free parking

At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level. We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.