At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a top-notch spa experience.
- Company: Cameron House, a stunning 5-star resort on Loch Lomond.
- Benefits: Free meals, discounts, pension scheme, and career development opportunities.
- Other info: Enjoy outdoor adventures in the breathtaking Loch Lomond area.
- Why this job: Join a passionate team in a beautiful setting and make guests feel special.
- Qualifications: Customer service experience and great communication skills required.
The predicted salary is between 20000 - 30000 £ per year.
Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.
The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.
Cameron Spa is award winning. Our state-of-the-art hydro and thermal facilities include the iconic roof-top infinity pool. There’s a VIP couple’s room with mineral bath, steam room and private balcony, and Rasul mud chamber, steam room and relaxation suite. Our team of highly qualified therapists deliver a treatment menu for all occasions be it a full-day indulgence or express treatment, guests are sure to leave relaxed and rejuvenated.
As part of this large team, you will report to the Spa Manager and your scope will be to greet guests and provide check-in, book appointments, and assist with questions relating to spa products and services. You will ensure an exceptional first impression and overall unrivalled experience for all our Spa members and guests.
Key things you will be responsible for:
- Providing a warm personalised welcome and handling guest feedback and requests
- Following opening and closing checklists
- Selling treatments, spa experiences and retail items through recommendations and great product knowledge
- Professionally responding to enquiries on phone, email and in person
- Spa reservations and confirmations
- Diary management of treatment bookings
- Cleanliness and order of the reception areas
- Requisitioning of stationary and supplies
- Cash and payment handling and daily banking and cash up procedures
- Pool water testing and reporting results
- CCTV checks to monitor the safety of our guests
- Reporting maintenance issues
- General assistance to spa assistants and the therapy team
WHO WE ARE LOOKING FOR:
We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for:
- People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
- People who are naturally friendly – who genuinely care about our guests and the service they receive.
- People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
- People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
- People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.
TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:
- Experience of working in customer service, hospitality or the spa industry
- Ability to quickly build excellent working relationships and a flexible approach to work
- Excellent communication and interpersonal skills
- Good IT skills and ability to use hand held technology
WHAT’S IN IT FOR YOU:
Here’s what to expect when you work as part of our team:
- Free meals when on duty, in our team cafes
- Pension scheme and Wagestream financial services
- Long service awards involving recognition with high street shopping vouchers and overnight stays
- Enhanced holidays with long service
- Free Leisure Club Membership, with friends and family discounts
- Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
- On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
- Lifeworks App – lots of discounts on everyday purchases, with brands that you love
- Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
- Free parking
- Fully funded, work-based training and development, including apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.
We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.
Spa Receptionist in Alexandria employer: Cameron House
Cameron House offers an exceptional work environment for those passionate about culinary excellence, situated in the stunning Loch Lomond area. With a vibrant team culture, employees benefit from remarkable leisure perks and a strong focus on professional development, ensuring that every Grill Chef De Partie can thrive and grow in their career while enjoying the beauty of Scotland's premier resort.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist in Alexandria
✨Tip Number 1
Get to know the spa inside out! Familiarise yourself with all the treatments, products, and services we offer. This way, when you chat with potential employers, you can show off your knowledge and passion for the role.
✨Tip Number 2
Network like a pro! Attend industry events or local meet-ups related to hospitality and wellness. Connecting with people in the field can lead to job opportunities that aren’t advertised yet.
✨Tip Number 3
Practice your interview skills! Think about common questions for a Spa Receptionist role and rehearse your answers. We want to see your friendly personality shine through, so don’t be shy!
✨Tip Number 4
Apply directly through our website! It shows initiative and gives you a better chance of standing out. Plus, you’ll get to see all the amazing perks we offer at Cameron House!
We think you need these skills to ace Spa Receptionist in Alexandria
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Let your personality shine through in your application. Share why you're passionate about providing exceptional service and how you connect with guests.
Tailor Your Application:Make sure to customise your CV and cover letter for the Spa Receptionist role. Highlight your customer service experience and any relevant skills that match what we're looking for.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Cameron House.
How to prepare for a job interview at Cameron House
✨Know the Spa Inside Out
Before your interview, make sure you familiarise yourself with Cameron Spa's offerings. Understand the treatments, facilities, and unique features like the rooftop infinity pool. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your People Skills
As a Spa Receptionist, you'll be the first point of contact for guests. Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to build rapport quickly and handle feedback gracefully, as these traits are crucial for creating memorable guest experiences.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Opt for attire that reflects the luxurious environment of Cameron House while ensuring you're comfortable. This shows respect for the establishment and gives a glimpse of how you’ll present yourself to guests.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This not only demonstrates your enthusiasm but also helps you gauge if the position aligns with your career goals.
