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- Tasks: Manage lodge reservations and provide exceptional customer service to guests and owners.
- Company: Cameron House, a stunning 5-star resort on Loch Lomond.
- Benefits: Free meals, pension scheme, discounts, and career development opportunities.
- Other info: Enjoy outdoor adventures in the beautiful Loch Lomond and Trossachs National Park.
- Why this job: Join a vibrant team in a breathtaking location and make memorable experiences for guests.
- Qualifications: National 5 in Maths and English, customer service experience, and strong communication skills.
The predicted salary is between 20000 - 25000 £ per year.
ABOUT US: Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5‑star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th‑century baronial estate is rich in character and history. Cameron House offers an award‑winning Spa with a rooftop infinity pool, an 18‑hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste. Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self‑catering lodges or luxurious Mansion House suites. The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off‑road driving, falconry, and more.
THE ROLE: Key things you will be responsible for:
- All owner rental administration including issuing and processing rental mandates and advising owners of rental status;
- Handling rental enquiries that are not dealt with by the Resort Reservations team;
- Inputting rental reservations into Merlin, ensuring payment has been taken;
- Inputting owner and rental reservations into Resort Suite;
- Balancing availability between the different property management systems;
- Dealing with all general owner and guest enquiries;
- Liaising with other departments to ensure all owner and guest requests are passed on and completed;
- Assisting with the compilation of regular owner correspondence;
- Assisting with managing the content of the owners’ website;
- Handling internal & external exchange queries in the absence of the exchange co‑ordinator;
- Compiling owner and guest feedback and responding where necessary;
- Assisting the owner & guest services team with any duties as required.
WHO WE ARE LOOKING FOR: We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.
- People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
- People who are naturally friendly – who genuinely care about our guests and the service they receive.
- People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
- People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
- People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.
TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:
- National 5 Qualifications in Maths and English (or equivalent qualifications) essential, with further study eg. NC/HND/SVQ or equivalent an advantage
- Customer service experience is essential, and Reception/Reservations or admin experience is desirable
- Keen attention to detail.
- Exceptional interpersonal skills, and passion for service excellence
- Initiative, creativity and ability to solve problems
- Strong communication skills both verbally and in writing
- Proficiency in IT, competent in the use of Microsoft packages and ability to use hand held technology essential (knowledge of Merlin or Resort Suite and advantage)
WHAT’S IN IT FOR YOU? Here’s what to expect when you work as part of our team:
- Free meals when on duty, in our team cafes
- Pension scheme and Wagestream financial services
- Long service awards involving recognition with high street shopping vouchers and overnight stays
- Enhanced holidays with long service
- Free Leisure Club Membership, with friends and family discounts
- Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
- On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
- Lifeworks App – lots of discounts on everyday purchases, with brands that you love
- Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
- Free parking
- At Cameron House we can offer fully funded, work‑based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.
We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.
Lodge Reservationist and Administration Co-Ordinator in Alexandria employer: Cameron House
Contact Detail:
Cameron House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Reservationist and Administration Co-Ordinator in Alexandria
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cameron House and its unique offerings. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you've gone above and beyond for guests or colleagues. We want to see that friendly, caring attitude shine through!
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of times when you've had to tackle challenges head-on, especially in a busy environment. This will demonstrate your initiative and creativity, which are key traits we look for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining our team at Cameron House. Don’t miss out on this opportunity!
We think you need these skills to ace Lodge Reservationist and Administration Co-Ordinator in Alexandria
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for customer service and how you go above and beyond to make guests feel special.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any customer service roles or admin experience you've had, and how they relate to the Lodge Reservationist position.
Be Detail-Oriented: Attention to detail is key in this role. Double-check your application for any typos or errors before submitting it. A polished application shows us that you care about the little things, just like we do for our guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cameron House
✨Know the Lodge Inside Out
Before your interview, take some time to research Cameron Lodges and its offerings. Familiarise yourself with the resort's history, amenities, and activities available. This will not only show your genuine interest but also help you answer questions about how you can contribute to enhancing the guest experience.
✨Showcase Your Customer Service Skills
As a Lodge Reservationist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle enquiries and resolve issues effectively, as this will demonstrate your suitability for the role.
✨Demonstrate Attention to Detail
Given the nature of the role, attention to detail is crucial. Be ready to discuss how you ensure accuracy in your work, especially when handling reservations and balancing availability across systems. You might even want to bring up specific tools or methods you use to stay organised.
✨Emphasise Teamwork and Collaboration
Cameron Lodges values a supportive team environment. Prepare to share instances where you've worked collaboratively with others to achieve a common goal. This could involve liaising with different departments or assisting colleagues, showcasing your commitment to both guest satisfaction and team success.