Hospitality Development Trainer in Alexandria

ABOUT US

Situated on the shores of Loch Lomond, where the Scottish Highlands meet the Lowlands, Cameron House is a magnificent five-star resort with a rich history, beautiful surroundings and a genuine passion for hospitality.

From our bedrooms and luxury lodges to our restaurants, bars, spa, golf course and resort experiences, our teams create memorable moments for guests from around the world.

But what makes Cameron House special isn't just our location or facilities. It's the people who bring it all to life.

We call our community Clan Cameron. We're people from different backgrounds and experiences, brought together by a shared commitment to looking after our guests, supporting one another and taking pride in what we do.

At the heart of our culture is something simple. We Care. About our guests, our team members, our environment and the experiences we create together.

THE ROLE

We're looking for someone who loves hospitality, understands what great service looks like and gets genuine satisfaction from helping others become better at what they do.

As our Hospitality Development Trainer, you'll work closely with managers, supervisors and team members across Cameron House, developing the knowledge, skills and confidence that make a difference to the guest experience.

This is a hands‑on role. You'll spend much of your time across the resort, joining departmental briefings, observing service, having conversations and delivering practical training and coaching.

Our goal is to create a place where learning sits at the heart of everything we do. We believe we should never pass on an opportunity for learning, whether that's sharing knowledge during a busy service, helping someone find their confidence or taking a moment to give meaningful feedback.

You'll help bring that belief to life, supporting our managers to become better teachers and making learning a natural part of the working day.

With an initial focus on Food & Beverage and Rooms, you'll become a familiar face across the resort and a trusted point of contact for learning and development.

No two days will look quite the same. You might start with a breakfast briefing, spend time coaching our Front Office team or work with a supervisor who's developing their confidence in giving feedback.

You'll work flexibly around the needs of our operation, including occasional early mornings, evenings and weekends.

Key things you will be responsible for

• Operational Training & Coaching: Spending time in our departments, observing service, recognising good practice and delivering practical training in product knowledge, guest experience, service standards and service recovery.
• Developing Our Leaders: Supporting supervisory development programmes and coaching managers and supervisors to give meaningful feedback, develop their teams and make learning part of everyday operations.
• Onboarding & Team Member Experience: Championing a consistent onboarding experience, supporting managers with departmental training plans and speaking with new team members to understand how they're settling in.
• Working with Our Departments: Building strong relationships with Food & Beverage and Rooms, understanding their development needs and taking ownership of agreed training activities from planning through to follow‑up.
• Supporting Our Standards: Using guest feedback, LQA assessments and operational observations to identify where training can make a difference, working alongside our operational and Quality teams.
• Wider Learning & Development: Supporting Clan Welcome, our learning platform, training coordination and other development activities across the resort.

WHO WE ARE LOOKING FOR

You might already work in Learning & Development, or perhaps you're an experienced hospitality manager who's discovered that developing people is the part of your job you enjoy most.

Maybe you've helped a new team member find their feet, coached someone through a challenging situation or watched a colleague grow into their first leadership role.

You know how rewarding that can be, and you're looking for an opportunity to make developing people a bigger part of your career.

You don't need to have worked in a formal Learning & Development role before, and a training qualification isn't essential.

Whether you're already working in L&D or taking your first step into the profession, you'll have the opportunity to build your training and coaching skills, contribute to our development programmes and grow your experience within a dedicated Learning & Development team.

We're looking for someone who:

• In‑depth experience in hotel or resort operations, ideally within luxury hospitality.
• Demonstrates an understanding of exceptional guest service, taking pride in helping teams deliver it.
• Genuinely enjoys sharing knowledge, coaching and developing others.
• Is confident recognising opportunities for improvement, giving constructive feedback and challenging behaviours when needed.
• Builds positive relationships with people at all levels, while recognising that caring about others sometimes means having difficult conversations.
• Is comfortable delivering training to groups and coaching individuals.
• Takes initiative, works independently and takes ownership of development activities, from identifying an opportunity through to making something happen.
• Is approachable, curious and willing to keep learning themselves.

Experience delivering training would be an advantage, but we're equally interested in the experience you've gained developing people in an operational hospitality role.

Above all, we're looking for someone who understands hospitality, cares about people and wants to make a positive difference.

TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED

We recruit people with different personalities, experiences and backgrounds. There isn't one particular @type of person who belongs at Cameron House, but there are a few things that matter to us.

• Care for our guests. Take pride in creating memorable experiences and understand how the small details make a difference.
• Care for our team. Support the people around you, share your knowledge and help others become the best they can be.
• Take pride in what you do. Show initiative, take responsibility and look for opportunities to improve.
• Work together. Be part of our community, support your colleagues and recognise that great hospitality is a team effort.
• Care for our environment. Respect and protect the beautiful place we’re fortunate to work in.

WHAT’S IN IT FOR YOU?

At Cameron House we can offer fully funded, work‑based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We offer a generous range of employee benefits and, given what we do and where we are, you’ll have plenty of opportunity to make the most of our own five‑star facilities. Here’s what to expect:

• £31,000 salary
• Free meals when on duty, in our team cafes
• Pension scheme
• Refer‑a‑friend scheme
• Birthday lunches and long service awards involving recognition with high street shopping vouchers and overnight stays
• Enhanced holidays, rising with long service
• Free Leisure Club Membership, with friends and family discounts.
• Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
• On‑site discounts on Cameron House and Cameron Lodges accommodation, 30% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities and retail products
• Supplier and local business discounts
• Free parking

We're also just 40 minutes from Glasgow, with Loch Lomond and The Trossachs National Park on our doorstep.