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- Tasks: Lead the spa team, ensuring a top-notch experience for guests and smooth operations.
- Company: Cameron House, a stunning 5-star resort on Loch Lomond's shores.
- Benefits: Free meals, discounts, pension scheme, and opportunities for training and development.
- Why this job: Join a passionate team in a breathtaking location and make guests feel rejuvenated.
- Qualifications: Experience in hospitality or tourism, with strong leadership and communication skills.
- Other info: Enjoy outdoor adventures in the beautiful Loch Lomond and Trossachs National Park.
The predicted salary is between 24000 - 36000 £ per year.
ABOUT US: Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste. Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites. The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep.
THE ROLE: Cameron Spa is award winning. Our state-of-the-art hydro and thermal facilities include the iconic rooftop infinity pool. There’s a VIP couple’s room with mineral bath, steam room and private balcony, and Rasul mud chamber, steam room and relaxation suite. Our team of highly qualified therapists deliver a treatment menu for all occasions be it a full-day indulgence or express treatment, guests are sure to leave relaxed and rejuvenated. As Head Spa Attendant your scope will be to support the Spa Manager by leading your shift and overseeing the day-to-day performance of the spa attendant team.
- Proficiency in the tasks of Spa Attendants, including walkrounds, maintaining locker rooms, cleaning and tidying all areas including toilets and showers, replenishing amenities, receipt of deliveries, and handling laundry
- Leading daily briefings and handovers
- Organising the daily workload, delegate tasks and coordinate breaks
- Monitoring performance via checklists and SOPs
- Providing feedback, and undertake informal counselling to support improved performance
- Supporting the team with any shift challenges
- On job training of new employees
- Handling and resolving guest feedback
- Departmental requisitions
WHO WE ARE LOOKING FOR: We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.
- People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
- People who are naturally friendly – who genuinely care about our guests and the service they receive.
- People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
- People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
- People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.
TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:
- HND/NC/SVQ or equivalent qualification, or equivalent experience in hospitality or tourism related field
- Experience of supervision and of working in similar spa, leisure or beauty environment
- Thorough, with keen attention to detail
- Ability to quickly build excellent working relationships
- A flexible approach to work to meet operational demand
- Excellent communication skills
- Basic IT skills with knowledge of Office software and ability to use technology
- UK Driving Licence preferred due to the shift pattern and spread out nature of the resort
WHAT'S IN IT FOR YOU? Here’s what to expect when you work as part of our team:
- Free meals when on duty, in our team cafes
- Pension scheme and Wagestream financial services
- Long service awards involving recognition with high street shopping vouchers and overnight stays
- Enhanced holidays with long service
- Free Leisure Club Membership, with friends and family discounts
- Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
- On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
- Lifeworks App – lots of discounts on everyday purchases, with brands that you love
- Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
- Free parking
- At Cameron House we can offer fully funded, work‑based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.
We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.
Head Spa Attendant in Alexandria employer: Cameron House
Contact Detail:
Cameron House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Spa Attendant in Alexandria
✨Tip Number 1
Get to know the spa scene! Research Cameron House and its unique offerings. When you walk in for your interview, drop some knowledge about their award-winning spa and the stunning location. It shows you're genuinely interested and have done your homework.
✨Tip Number 2
Show off your people skills! As a Head Spa Attendant, you'll be leading a team and interacting with guests. Be ready to share examples of how you've built relationships and handled feedback in previous roles. We want to see that friendly vibe!
✨Tip Number 3
Be prepared to talk about your leadership style. Think about how you can motivate your team and handle challenges on the job. Share stories that highlight your ability to delegate tasks and support your colleagues – it’s all about teamwork!
✨Tip Number 4
Don’t forget to express your passion for the environment! At Cameron House, we care about our magical surroundings. Share your thoughts on sustainability and how you can contribute to protecting this beautiful place while providing top-notch service.
We think you need these skills to ace Head Spa Attendant in Alexandria
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the spa industry shine through! We want to see that you genuinely care about providing an exceptional experience for our guests and that you're excited about being part of our team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in hospitality or spa environments. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This helps us get a quick understanding of who you are and what you bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and allows us to process it efficiently. Plus, it shows you’re keen on joining our amazing team at Cameron House!
How to prepare for a job interview at Cameron House
✨Know the Spa Inside Out
Before your interview, make sure you’re familiar with Cameron Spa’s facilities and services. Understand what makes it award-winning and be ready to discuss how you can contribute to maintaining that standard. This shows genuine interest and helps you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Head Spa Attendant, you'll be leading a team. Prepare examples of how you've successfully managed or supported a team in the past. Highlight your ability to delegate tasks, provide feedback, and handle challenges, as these are key aspects of the role.
✨Emphasise Guest Experience
Cameron House values exceptional guest service. Be ready to share specific instances where you went above and beyond for guests in previous roles. This will demonstrate your commitment to creating memorable experiences, which is crucial for this position.
✨Be Ready for Practical Scenarios
Expect questions that assess your problem-solving skills in real-life situations. Think about how you would handle guest complaints or manage a busy shift. Practising these scenarios can help you articulate your thought process clearly during the interview.
