Assistant Manager - La Vista in Alexandria

Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.

Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites. The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.

As Assistant Manager you will support your Manager in managing all aspects of your outlet including recruitment, training and development of your team, guest satisfaction, profitability and meeting all statutory requirements. Typical daily tasks include:

• Allocation of duties for the day, week and month
• Mise-en-place and stock management
• Team Briefings
• Kitchen liaison
• Setting of service goals and incentives
• Hosting the Door and the Floor
• Checking on tables and VIPs
• Handling and resolving feedback or issues as they arise
• Providing hands on support to the team where needed
• Debriefs
• Monitoring Liquor GP
• Overseeing payments and Res Diary tasks
• Ensuring completion of all pre-set tasks and checklists
• End of shift reports and banking
• Communicating with relevant Managers on any critical issues.

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for:

• People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
• People who are naturally friendly – who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.

To be eligible to apply you will also need:

• Current/recent management or strong supervisory experience within a high volume quality bar environment
• Experience of working in Operations in a 4/5* hotel environment preferred
• Excellent interpersonal skills and a passion for people and service
• WSET Level 2, Personal Licence Holder, Food Hygiene, First Aid and Trainer qualifications all desirable
• Strong IT skills are essential and Res Diary experience would be an advantage.
• Due to the patterns of work, and layout and location of the resort a UK Driving Licence would be beneficial.

Here’s what to expect when you work as part of our team:

• Free meals when on duty, in our team cafes
• Pension scheme and Wagestream financial services
• Long service awards involving recognition with high street shopping vouchers and overnight stays
• Enhanced holidays with long service
• Free Leisure Club Membership, with friends and family discounts
• Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
• On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
• Lifeworks App – lots of discounts on everyday purchases, with brands that you love
• Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
• Free parking

At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.