Assistant Housekeeping Manager in Alexandria

ABOUT US: Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste. Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites. The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep.

THE ROLE: Reporting to the Executive Housekeeper you will be part of a professional, fun, highly driven, safety and security focussed team working closely with all departments across the Resort, particularly Owner and Guest Services and Maintenance teams. You will ensure that all our owners and guest’s expectations are exceeded and we wow with our genuine hospitality. Some of the key duties you will most regularly carry out:

• Supervising and managing the day to day Housekeeping team operation, delegating tasks to cleaners, supervisors, porters and linen assistants.
• Supporting the recruitment, induction, training, supervision and monitoring of team performance.
• Handovers, daily briefings and reports.
• Anticipating and meeting owners and guest needs.
• Handling and follow up of feedback liaising with relevant teams.
• Duty Manager responsibility in designated shifts.
• Support team training and adherence to all H&S, Security, PCI and Licensing policies and ensure relevant records in place.

WHO WE ARE LOOKING FOR: We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for:

• In-depth experience in housekeeping in the luxury hospitality sector.
• Supervisory or management experience (preferably in the hotel or self-catering hospitality industry at 4/5* standard).
• IT skills, proficient in use of Microsoft Word.
• Demonstrable interpersonal and communication skills.
• Due to the spread out nature of our resort a full UK Driving Licence is preferred to support duty management and distribution of supplies.

TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:

• People who want to achieve great things – your interest in us suggests you have the ambition, drive, and determination to meet challenges head on.
• People who are naturally friendly – who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.

WHAT’S IN IT FOR YOU? Here’s what to expect when you work as part of our team:

• Free meals when on duty, in our team cafes.
• Pension scheme and Wagestream financial services.
• Long service awards involving recognition with high street shopping vouchers and overnight stays.
• Enhanced holidays with long service.
• Free Leisure Club Membership, with friends and family discounts.
• Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline.
• On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities, cinema tickets and retail products.
• Lifeworks App – lots of discounts on everyday purchases, with brands that you love.
• Supplier and local business discounts, e.g., Sealy Mattresses and selected Lomond Shores retailers.
• Free parking.
• At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.