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- Tasks: Ensure guest rooms are clean and comfortable for a restful night.
- Company: Cameron House is a stunning 5-star resort on Loch Lomond, rich in history and beauty.
- Benefits: Enjoy free meals, discounts, pension scheme, and wellness support while working in a breathtaking location.
- Why this job: Join a friendly team dedicated to exceptional guest experiences in a magical setting.
- Qualifications: Customer service experience is a plus; we value attention to detail and great communication skills.
- Other info: Flexible training opportunities available, with easy access to outdoor adventures.
About Us
Situated on the shores of Loch Lomond, Scotland\’s breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.
HOUSEKEEPING ASSISTANT (Turndown)
Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites. The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.
The Role
The scope of the role is to ensure guest housekeeping needs are attended to throughout the evening, ensuring the highest level of comfort before and during sleep by providing evening service and replacement of amenities.
Key Things You Will Be Responsible For
- Servicing (cleaning, vacuuming, dusting, bed making and provision of linen and in room amenities) any late departures, room transfers or outstanding bedrooms
- Answering guest requests
- Turndown duties in allocated rooms which will include:
- Turn back bed covers, hang any clothes and arrange shoes
- Bathroom refreshes, wiping down, replacing towels, tissues, amenities if use
- Wash and polish any dirty glasses, replace water, replenish napkins and wash fruit knives and plates
- Clear table and arrange books and magazines neatly
- Empty bin
- Check pillows and bed linen, remake if necessary
- Close curtains
- To maintain cleanliness and tidiness in corridors at all times
- General assistance in relation to the housekeeping, public areas and laundry department
Who We Are Looking For
- People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
- People who are naturally friendly – who genuinely care about our guests and the service they receive.
- People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
- People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
- People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.
To Be Eligible To Apply You Will Also Need
- Customer service and housekeeping experience an advantage
- Great interpersonal skills
- Thoroughness, with keen attention to detail
- Excellent communication skills and ability to use hand held technology
WHAT’S IN IT FOR YOU?
- Free meals when on duty, in our team cafes
- Pension scheme and Wagestream financial services
- Long service awards involving recognition with high street shopping vouchers and overnight stays
- Enhanced holidays with long service
- Free Leisure Club Membership, with friends and family discounts
- Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
- On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
- Lifeworks App – lots of discounts on everyday purchases, with brand that you love
- Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
- Free parking
- At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.
We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.
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Turndown Assistant employer: Cameron House, Loch Lomond, Scotland
Contact Detail:
Cameron House, Loch Lomond, Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Turndown Assistant
✨Tip Number 1
Familiarise yourself with the unique offerings of Cameron House, especially its luxurious amenities and services. This knowledge will help you engage confidently with interviewers and demonstrate your genuine interest in enhancing guest experiences.
✨Tip Number 2
Highlight any previous customer service or housekeeping experience during your interactions. Share specific examples of how you've gone above and beyond to meet guests' needs, as this aligns perfectly with the qualities they seek.
✨Tip Number 3
Showcase your attention to detail by preparing questions about the role and the resort. Asking insightful questions not only demonstrates your enthusiasm but also your understanding of the importance of maintaining high standards in a luxury environment.
✨Tip Number 4
Connect with current or former employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the application process.
We think you need these skills to ace Turndown Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Turndown Assistant position. Tailor your application to highlight relevant experience in housekeeping and customer service.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific qualities that align with what Cameron House is looking for, such as attention to detail and a friendly disposition.
Highlight Relevant Experience: In your CV, emphasise any previous experience in housekeeping or customer service roles. Use bullet points to clearly outline your responsibilities and achievements in these positions.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application demonstrates professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Cameron House, Loch Lomond, Scotland
✨Show Your Attention to Detail
As a Turndown Assistant, attention to detail is crucial. During the interview, highlight any previous experience where you demonstrated thoroughness in your work, such as ensuring rooms are perfectly prepared for guests.
✨Demonstrate Your Customer Service Skills
Cameron House values friendly and caring individuals. Be ready to share examples of how you've gone above and beyond for customers in past roles, showcasing your commitment to providing exceptional service.
✨Express Your Team Spirit
The role requires collaboration with colleagues. Discuss instances where you've supported team members or contributed to a positive work environment, emphasising your ability to work well with others.
✨Research the Company Culture
Understanding Cameron House's values and culture can set you apart. Familiarise yourself with their commitment to guest satisfaction and environmental care, and be prepared to discuss how your personal values align with theirs.