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- Tasks: Lead the spa team, ensuring smooth daily operations and exceptional guest experiences.
- Company: Cameron House is a stunning 5-star resort on Loch Lomond, blending history with luxury.
- Benefits: Enjoy free meals, discounts, enhanced holidays, and wellness support while working in a beautiful setting.
- Why this job: Join a passionate team in a breathtaking location, making memorable experiences for guests.
- Qualifications: HND/NC/SVQ or equivalent experience in hospitality; supervisory experience preferred.
- Other info: Flexible shifts and opportunities for training and development available.
The predicted salary is between 28800 - 43200 £ per year.
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Join to apply for the Spa Operations Supervisor role at Cameron House, Loch Lomond, Scotland
About Us
Situated on the shores of Loch Lomond, Scotland\’s breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.
About Us
Situated on the shores of Loch Lomond, Scotland\’s breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.
Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites.
The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.
The Role
Cameron Spa is award winning. Our state-of-the-art hydro and thermal facilities include the iconic roof-top infinity pool. There’s a VIP couple’s?room with mineral bath, steam room and private balcony, and Rasul mud chamber, steam room and relaxation suite.?
Our team of highly qualified therapists deliver a treatment menu for all occasions be it a full-day indulgence or express treatment, guests are sure to leave relaxed and rejuvenated.
As Spa Supervisor your scope will be to support the Spa Manager by leading your shift and overseeing in the day-to-day performance of the spa assistant team.
Key Things You Will Be Responsible For
- Proficiency in the tasks of Spa Assistants, including walkrounds, maintaining locker rooms, cleaning and tidying all areas including toilets and showers, replenishing amenities, receipt of deliveries, and handling laundry
- Leading daily briefings and handovers
- Organising the daily workload, delegate tasks and co-ordinate breaks
- Monitoring performance via checklists and SOPs
- Providing feedback, and undertake informal counselling to support improved performance
- Supporting the team with any shift challenges
- On job training of new employees
- Handling and resolving guest feedback
- Departmental requisitions
WHO WE ARE LOOKING FOR:
We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.
- People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
- People who are naturally friendly – who genuinely care about our guests and the service they receive.
- People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
- People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
- People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.
TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:
- HND/NC/SVQ or equivalent qualification, or equivalent experience in hospitality or tourism related field
- Experience of supervision and of working in similar spa, leisure or beauty environment
- Thorough, with keen attention to detail
- Ability to quickly build excellent working relationships
- A flexible approach to work to meet operational demand
- Excellent communication skills
- Basic IT skills with knowledge of Office software and ability to use technology
- UK Driving Licence preferred due to the shift pattern and spread out nature of the resort
WHAT’S IN IT FOR YOU?
Here’s what to expect when you work as part of our team:
- Free meals when on duty, in our team cafes
- Pension scheme and Wagestream financial services
- Long service awards involving recognition with high street shopping vouchers and overnight stays
- Enhanced holidays with long service
- Free Leisure Club Membership, with friends and family discounts
- Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
- On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
- Lifeworks App – lots of discounts on everyday purchases, with brand that you love
- Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
- Free parking
- At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.
We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.
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Management and Manufacturing
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Industries
Hospitality
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Spa Operations Supervisor employer: Cameron House, Loch Lomond, Scotland
Contact Detail:
Cameron House, Loch Lomond, Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Operations Supervisor
✨Tip Number 1
Familiarise yourself with the unique offerings of Cameron House, especially the award-winning spa facilities. Understanding the specific services and experiences they provide will help you speak confidently about how you can contribute to their success during any interviews.
✨Tip Number 2
Network with current or former employees of Cameron House if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate that you’re a great fit for the team.
✨Tip Number 3
Prepare to discuss your leadership style and how you handle team dynamics. As a Spa Operations Supervisor, showcasing your ability to lead and support a diverse team will be crucial, so think of examples from your past experiences that highlight these skills.
✨Tip Number 4
Research the local area and the outdoor activities available around Loch Lomond. Showing your enthusiasm for the location and its offerings can resonate well with the interviewers, as it reflects your commitment to the resort's environment and guest experience.
We think you need these skills to ace Spa Operations Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Spa Operations Supervisor position. Tailor your application to highlight relevant experience and skills that align with what Cameron House is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in hospitality or tourism, particularly in spa or leisure environments. Highlight any supervisory roles you've held and specific achievements that demonstrate your ability to lead a team.
Write a Strong Cover Letter: Your cover letter should express your passion for the role and the hospitality industry. Mention why you want to work at Cameron House specifically, and how your values align with their commitment to guest satisfaction and team support.
Showcase Relevant Skills: In both your CV and cover letter, emphasise your communication skills, attention to detail, and ability to build relationships. Provide examples of how you've successfully managed teams or resolved guest feedback in previous roles.
How to prepare for a job interview at Cameron House, Loch Lomond, Scotland
✨Show Your Passion for Hospitality
Make sure to express your genuine interest in the hospitality industry and specifically in spa operations. Share any personal experiences that highlight your passion for providing exceptional guest service, as this aligns with what Cameron House values in their team.
✨Demonstrate Leadership Skills
As a Spa Operations Supervisor, you'll be leading a team. Prepare examples of how you've successfully managed or supported a team in the past. Discuss your approach to delegation, performance monitoring, and how you handle challenges during shifts.
✨Highlight Attention to Detail
Cameron House looks for candidates who are thorough and detail-oriented. Be ready to discuss specific instances where your attention to detail made a difference in your previous roles, especially in maintaining high standards in a spa or hospitality environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle guest feedback or team conflicts. Think through potential scenarios you might face in the role and how you would address them effectively, showcasing your ability to think on your feet.
