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For Companies At a Glance
- Tasks: Welcome guests, handle enquiries, and ensure a memorable stay.
- Company: Cameron House, a stunning 5-star resort on Loch Lomond.
- Benefits: Free meals, discounts, pension scheme, and career development opportunities.
- Other info: Enjoy outdoor adventures in the beautiful Loch Lomond and Trossachs National Park.
- Why this job: Join a passionate team in a breathtaking location and make guests' experiences unforgettable.
- Qualifications: National 5 in Maths and English, customer service experience preferred.
The predicted salary is between 20000 - 25000 £ per year.
About Us
Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award‑winning spa with a rooftop infinity pool, an 18‑hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.
The Role
The main scope of this role is to welcome all guests on arrival, provide access to bedroom facilities, handle enquiries throughout stay, and present and process bill payments on departure.
Key Things You Will Be Responsible For
- Warm, friendly and exceptional guest service on check‑in, check‑out and during stay
- Allocating guest rooms and suites
- Group check‑ins
- Billing and payments
- Handling enquiries in person, by telephone and by email
- Providing resort and local information
- Courtesy calls and recording of guest preferences and requirements
- Resolving issues and escalating where appropriate
- Registration of visitors and contractors
- Gift voucher sales
- Printing and distribution of reports
- Using a variety of systems including Microsoft Office, Resort Suite, HotSOS, Bartech and VingCard
WHO WE ARE LOOKING FOR
- People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on
- People who are naturally friendly – who genuinely care about our guests and the service they receive
- People who will always go beyond what our guests expect from us to make their stay a special and memorable one
- People who show the same level of care for their team, as our guests – it’s about supporting our colleagues to be the best they can be and to do the best job they can
- People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted
TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED
- National 5 Qualifications in Maths and English (or equivalent), with further study e.g. NC/HND/SVQ or equivalent experience in hospitality or tourism related field and advantage
- Customer service experience is essential
- Exceptional interpersonal skills and passion for service excellence
- Initiative, creativity and ability to solve problems
- Strong communication skills
- Proficiency in IT, competent in the use of Microsoft packages and ability to use technology
WHAT’S IN IT FOR YOU
- Free meals when on duty, in our team cafes
- Pension scheme and Wagestream financial services
- Long‑service awards involving recognition with high‑street shopping vouchers and overnight stays
- Enhanced holidays with long service
- Free Leisure Club Membership, with friends and family discounts
- Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
- On‑site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities, cinema tickets and retail products
- Lifeworks App – lots of discounts on everyday purchases, with brands that you love
- Supplier and local business discounts, e.g. Sealy mattresses and selected Lomond Shores retailers
- Free parking
- Fully funded, work‑based training and development – everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level
We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.
Receptionist employer: Cameron House, Loch Lomond, Scotland
Contact Detail:
Cameron House, Loch Lomond, Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the resort! Familiarise yourself with Cameron House's offerings, from the spa to the golf course. This way, when you chat with guests, you can share insider tips and make their stay even more special.
✨Tip Number 2
Practice your warm welcome! Role-play greeting guests with a friend or family member. A friendly smile and a genuine approach can set the tone for an unforgettable experience right from check-in.
✨Tip Number 3
Brush up on your tech skills! Get comfortable with Microsoft Office and any other systems mentioned in the job description. Being tech-savvy will help you handle guest enquiries and billing smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our fantastic team at Cameron House!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and your friendly nature. Remember, we’re looking for people who genuinely care about our guests.
Tailor Your Application: Make sure to tailor your application to the role of Receptionist at Cameron House. Highlight any relevant experience in customer service and mention specific skills that match what we’re looking for, like your exceptional interpersonal skills and problem-solving abilities.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Cameron House.
How to prepare for a job interview at Cameron House, Loch Lomond, Scotland
✨Know the Resort Inside Out
Before your interview, take some time to research Cameron House and its offerings. Familiarise yourself with the resort's history, amenities, and services. This will not only impress your interviewers but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your People Skills
As a receptionist, exceptional interpersonal skills are key. Prepare examples of how you've provided outstanding customer service in the past. Think about times when you went above and beyond for a guest or resolved a tricky situation – these stories will highlight your friendly nature and problem-solving abilities.
✨Practice Common Interview Questions
Anticipate questions related to handling guest enquiries, managing check-ins and check-outs, and dealing with complaints. Practising your responses will help you feel more confident during the interview. Remember to emphasise your initiative and creativity in providing solutions.
✨Dress the Part
First impressions matter, especially in a hospitality setting. Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the role and the importance of presenting a welcoming image to guests.