Reception Supervisor

Overview

Reception Supervisor at Cameron House, Loch Lomond, Scotland – a 5-star luxury resort set in 400 acres of Scottish countryside, featuring a world-class spa, golf course, restaurants, marina, and outdoor activities. The Reception Supervisor plays a pivotal role in supporting the Reception Manager by overseeing the daily operations of the reception team to ensure the delivery of exceptional guest service. This role combines hands-on leadership with operational oversight, ensuring smooth check-ins, check-outs, and guest interactions while maintaining professional standards and fostering a collaborative team environment. The Reception Supervisor acts as a key point of contact for both guests and team members, promoting excellence, consistency, and efficiency across all front desk activities.

Responsibilities

• Supervise and support the reception team to deliver warm, professional, and efficient guest service.
• Lead daily briefings and handovers to ensure team alignment and operational awareness.
• Assist with rota planning, shift coverage, and on-the-job coaching.
• Monitor team performance, provide feedback, and support training and development initiatives.
• Uphold SOPs and ensure consistent service standards across all shifts.
• Ensure guests receive a welcoming and memorable experience from arrival to departure.
• Handle guest inquiries and feedback professionally, resolving issues promptly and escalating when necessary.
• Oversee VIP arrivals, special occasions, and group check-ins, ensuring all details are executed flawlessly.
• Promote resort offerings and assist guests with reservations, local information, and personalised services.
• Ensure accurate billing, payment collection, and resolution of queries.
• Maintain and update operational reports, guest preferences, and in-house communications.
• Use front office systems effectively, including Opera, HotSOS, Alliants, and Microsoft Office.
• Support health, safety, and licensing compliance across the reception area.
• Maintain a clean, safe, and professional front desk environment.
• Encourage sustainability practices and responsible resource use.
• Liaise with other departments to ensure seamless guest journeys and operational efficiency.
• Act as a point of contact in the Reception Manager’s absence.
• Support night and concierge teams when required.

Who We Are Looking For

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.

• People who want to achieve great things – ambition, drive, and determination to meet challenges head on.
• People who are naturally friendly – genuinely care about guests and the service they receive.
• People who will always go beyond what our guests expect to make their stay memorable.
• People who show care for their team, supporting colleagues to be the best they can be.
• People who will respect and protect the magical place we work in, with care for the environment.

To Be Eligible To Apply You Will Also Need

• HND or equivalent, or equivalent experience in hospitality/business-related field
• Current or recent management experience in Reception/Front Office/Reservations within 100+ bedroom hotel or resort at 4/5* standard
• Strong IT skills, proficient in Microsoft Word & Excel, with experience with Opera or similar property management systems beneficial
• Strong interpersonal and communication skills both written and verbal

What’s in it for you?

At Cameron House we offer fully funded, work-based training and development. This includes apprenticeships, structured work experience, supported scholarships, graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

Benefits

• Free meals when on duty, in team cafes
• Pension scheme
• Refer-a-friend scheme
• Birthday lunches and long service awards with vouchers and overnight stays
• Enhanced holidays, rising with long service
• Free Leisure Club Membership, with family discounts
• Employee care service with confidential wellbeing support
• On-site discounts on accommodation, food and beverages, golf, spa, and activities
• Supplier and local business discounts
• Free parking

And while Cameron House offers a huge range of activities across 400 acres of Scottish countryside, the wider Loch Lomond and Trossachs National Park is on your doorstep for your free time.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management

Industries

• Hospitality