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- Tasks: Manage room allocations and ensure a seamless guest experience at our stunning resort.
- Company: Cameron House, a luxurious 5-star resort on the shores of Loch Lomond.
- Benefits: Free meals, pension scheme, discounts, and career development opportunities.
- Why this job: Join a dynamic team in a breathtaking location and make guests' stays unforgettable.
- Qualifications: Experience in hotel Front Office and strong customer service skills required.
- Other info: Enjoy a beautiful outdoor playground while developing your career.
The predicted salary is between 28800 - 43200 ÂŁ per year.
About Cameron House Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste. Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites. The iconic lochside setting spans 400 acres of picturesque Scottish countryside with adventure on the doorstep, including water and land activities such as speedboat tours, paddleboarding, canoeing, kayaking, 4x4 off-road driving, falconry, and more.
The Role As Rooms Controller, you will play a pivotal role in delivering a seamless guest journey from pre-arrival through to departure. Working at the heart of the Front Office operation, you will ensure accurate room allocation, effective communication across departments, and a consistently high standard of guest experience. This role requires strong organisation, attention to detail and confidence in coordinating multiple priorities, particularly during high-occupancy periods. You will work closely with Front Office, Housekeeping, Reservations and Guest Liaison teams to balance guest preferences, operational needs and commercial priorities.
- Managing daily room allocations to ensure accuracy, efficiency and guest satisfaction
- Conducting pre-arrival checks for VIPs, groups and early arrivals
- Liaising closely with Housekeeping, Guest Liaison, Reservations and Maintenance to prioritise room readiness
- Maintaining room type integrity, upgrades and overbooking controls to protect revenue
- Supporting Reception with check-in and check-out during busy periods when required
- Monitoring guest feedback relating to room allocation and facilitating room moves where necessary
- Supporting room upsell opportunities to enhance revenue and the guest journey
- Ensuring full and effective use of front office systems, including OPERA and related platforms
- Participating in daily briefings, handovers and operational reporting
- Acting as a key point of support for Front Office and Night teams to ensure operational continuity
Who We Are Looking For We recruit people with a wide range of personalities, experiences and backgrounds. While there is no “typical” Cameron House team member, there are qualities we value highly:
- People who are highly organised and thrive on attention to detail
- People who are naturally guest-focused and take pride in delivering personalised service
- People who communicate confidently and work collaboratively across teams
- People who remain calm, adaptable and solutions-focused in a fast-paced environment
- People who care about their colleagues as much as they care about our guests
- People who respect and protect the exceptional environment we are privileged to work in
To Be Eligible To Apply You Will Also Need Previous experience within a hotel Front Office or Rooms Division environment Strong customer service experience Excellent communication and organisational skills Confidence using IT systems, including Microsoft Office Experience using OPERA or similar hotel systems is desirable A proactive approach to problem solving and decision making.
What’s In It For You? Here’s what you can expect when you join our team: Free meals when on duty in our team cafés Pension scheme and Wagestream financial services Long service awards including high street vouchers and overnight stays Enhanced holiday entitlement linked to length of service Free Leisure Club membership, with friends and family discounts Employee care service offering lifestyle, wellbeing and confidential counselling support Generous on-site discounts including accommodation, food and beverage, golf membership, spa treatments, outdoor activities, cinema tickets and retail products Lifeworks App with discounts on everyday purchases from leading brands Supplier and local business discounts Free on-site parking At Cameron House, we are committed to developing our people. We offer fully funded, work-based training and development opportunities, including apprenticeships, structured work experience, graduate programmes, specialist training and formal qualifications up to HND and Degree level. Located just 40 minutes from Glasgow, Cameron House offers the perfect balance of career development and access to one of Scotland’s most beautiful outdoor playgrounds.
Rooms Controller in Alexandria employer: Cameron House, Loch Lomond, Scotland
Contact Detail:
Cameron House, Loch Lomond, Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rooms Controller in Alexandria
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cameron House. Familiarise yourself with their values, services, and what makes them unique. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in organisation and guest service align with the Rooms Controller role. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Show off your teamwork skills! Since this role involves liaising with various departments, be ready to share examples of how you've successfully collaborated with others in the past. Highlighting your ability to communicate effectively will set you apart.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Rooms Controller in Alexandria
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences and enthusiasm align with our commitment to delivering exceptional guest experiences at Cameron House.
Be Detail-Oriented: As a Rooms Controller, attention to detail is key. Make sure your application is free from typos and clearly structured. Highlight any relevant experience that showcases your organisational skills and ability to manage multiple priorities.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Rooms Controller role. We appreciate candidates who take the extra step to show they understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Cameron House!
How to prepare for a job interview at Cameron House, Loch Lomond, Scotland
✨Know the Resort Inside Out
Before your interview, take some time to research Cameron House thoroughly. Familiarise yourself with its history, amenities, and unique offerings. This will not only show your genuine interest in the role but also help you answer questions about how you can contribute to enhancing the guest experience.
✨Showcase Your Organisational Skills
As a Rooms Controller, organisation is key. Prepare examples from your past experiences where you successfully managed multiple priorities or improved processes. Be ready to discuss how you would handle high-occupancy periods and ensure smooth room allocations.
✨Demonstrate Guest-Focused Mindset
Cameron House values personalised service, so be prepared to share stories that highlight your customer service skills. Think of specific instances where you went above and beyond for a guest, and how you handled any challenges that arose during those interactions.
✨Practice Effective Communication
Since the role involves liaising with various departments, practice articulating your thoughts clearly and confidently. You might even want to role-play potential scenarios with a friend, focusing on how you would communicate with Housekeeping or Reservations to ensure room readiness and guest satisfaction.
