At a Glance
- Tasks: Manage guest reservations and provide exceptional customer service in a stunning resort setting.
- Company: Cameron House, a luxurious 5-star resort on the shores of Loch Lomond.
- Benefits: Free meals, pension scheme, discounts, and professional development opportunities.
- Other info: Dynamic work environment with opportunities for growth and recognition.
- Why this job: Join a passionate team and create memorable experiences for guests in a breathtaking location.
- Qualifications: Great communication skills and a friendly attitude; call centre or hotel experience preferred.
The predicted salary is between 22000 - 26000 £ per year.
About Us
Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.
Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites. The iconic lochside setting spans 400 acres of picturesque Scottish countryside, with Loch Lomond as the backdrop for a variety of water and land activities.
The Role
- Handle all incoming enquiries via email and telephone in a friendly and professional manner
- Manage any follow up actions and guest requests for reservations across the resort
- Ensure all expectations are exceeded and special requests are communicated to all departments
- Enter all bookings accurately in the Resort systems
- Convert enquiries into sales and pro-actively offer the hotel services and facilities to guests
- Provide guests with knowledgeable information of the local area and special events
- Deal with guest comments promptly and professionally, reporting and recording them in the appropriate system and ensuring any comments that need to be escalated are done so in a timely manner
- Complete daily tasks as per shift procedures
- Ensure all system follow ups are actioned daily to follow up and charge accordingly for any no-shows from the previous night
- Be knowledgeable in selling status, rates, and benefits of all packages across the resort
- Take ownership of the Reservations tasks and maintain a can-do attitude at all times
- Contact target guests with existing reservations to upsell all aspects of the resort prior to arrival
- Process payments for all new bookings where deposits are due, and for cancelled bookings where deposits need to be retained
- Work closely with all departments to communicate special offers effectively to maximise revenue and guest satisfaction
- Build rapport with all guests before arrival and update profiles for returning visitors
- Creating and distributing reports to key stakeholders
- Be willing to undertake any reasonable request made by management in other areas
Who We Are Looking For
- Great telephone manner and customer service skills
- Experience within a call centre team preferred, but guest facing hotel experience also considered
- Demonstratable IT skills
- Ability to achieve targets and deadlines
- Excellent call handling and listening skills
- Great interpersonal skills
TO BE ELIGIBLE TO APPLY
We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for:
- People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on
- People who are naturally friendly – who genuinely care about our guests and the service they receive
- People who will always go beyond what our guests expect from us to make their stay a special and memorable one
- People who show the same level of care for their team-mates as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can
- People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted
WHAT'S IN IT FOR YOU?
Here’s what to expect when you work as part of our team:
- Free meals when on duty, in our team cafes
- Pension scheme and Wagestream financial services
- Long service awards involving recognition with high street shopping vouchers and overnight stays
- Enhanced holidays with long service
- Free Leisure Club Membership, with friends and family discounts
- Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
- On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
- Lifeworks App – lots of discounts on everyday purchases
- Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
- Fully funded, work-based training and development, including apprenticeships, structured work experience in other businesses, scholarships, graduate programmes, and qualifications up to HND and Degree level
Reservations Agent in Alexandria employer: Cameron House, Loch Lomond, Scotland
Cameron House is an exceptional employer, offering a vibrant work culture set against the stunning backdrop of Loch Lomond. Employees enjoy a range of benefits including free meals, enhanced holidays, and extensive training opportunities, all while being part of a team that values friendliness, ambition, and environmental stewardship. With a commitment to employee wellbeing and career growth, Cameron House provides a rewarding environment for those looking to make a meaningful impact in the hospitality industry.
Contact Details:
Cameron House, Loch Lomond, Scotland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in Alexandria
✨Tip Number 1
Get to know the company inside out! Research Cameron House, its history, and what makes it special. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling enquiries over the phone, make sure you can communicate clearly and confidently. Try role-playing with a friend to get comfortable with common questions and scenarios.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a guest or customer. This will demonstrate that you have the friendly attitude they’re looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Reservations Agent in Alexandria
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values at Cameron House.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any customer service roles you've had, especially if they involved handling enquiries or reservations, as this will show us you're a great fit for the Reservations Agent position.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a fantastic addition to our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and it shows you’re serious about joining our amazing team at Cameron House. We can’t wait to hear from you!
How to prepare for a job interview at Cameron House, Loch Lomond, Scotland
✨Know the Resort Inside Out
Before your interview, take some time to research Cameron House and its offerings. Familiarise yourself with the resort's amenities, local attractions, and any special events happening in the area. This knowledge will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Reservations Agent, your ability to connect with guests is crucial. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your friendly telephone manner and how you handled challenging situations to demonstrate your commitment to exceptional service.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide relevant answers and show that you value communication. You can even practice this skill with a friend beforehand by conducting mock interviews to refine your listening and response techniques.
✨Emphasise Teamwork and Collaboration
Cameron House values employees who support their colleagues just as much as they do their guests. Be ready to discuss how you've worked effectively in a team environment in the past. Share specific instances where you collaborated with others to achieve a common goal or improve guest satisfaction.
