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For Companies At a Glance
- Tasks: Welcome guests, handle enquiries, and ensure a memorable stay.
- Company: Cameron House, a stunning 5-star resort on Loch Lomond.
- Benefits: Free meals, discounts, pension scheme, and career development opportunities.
- Other info: Explore the beautiful Loch Lomond and Trossachs National Park in your free time.
- Why this job: Join a passionate team in a breathtaking location and make guests' experiences unforgettable.
- Qualifications: National 5 in Maths and English; customer service experience preferred.
The predicted salary is between 20000 - 25000 £ per year.
About Us
Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award‑winning spa with a rooftop infinity pool, an 18‑hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.
The Role
The main scope of this role is to welcome all guests on arrival, provide access to bedroom facilities, handle enquiries throughout stay, and present and process bill payments on departure.
Key Things You Will Be Responsible For
- Warm, friendly and exceptional guest service on check‑in, check‑out and during stay
- Allocating guest rooms and suites
- Group check‑ins
- Billing and payments
- Handling enquiries in person, by telephone and by email
- Providing resort and local information
- Courtesy calls and recording of guest preferences and requirements
- Resolving issues and escalating where appropriate
- Registration of visitors and contractors
- Gift voucher sales
- Printing and distribution of reports
- Using a variety of systems including Microsoft Office, Resort Suite, HotSOS, Bartech and VingCard
WHO WE ARE LOOKING FOR
- People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on
- People who are naturally friendly – who genuinely care about our guests and the service they receive
- People who will always go beyond what our guests expect from us to make their stay a special and memorable one
- People who show the same level of care for their team, as our guests – it’s about supporting our colleagues to be the best they can be and to do the best job they can
- People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted
TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED
- National 5 Qualifications in Maths and English (or equivalent), with further study e.g. NC/HND/SVQ or equivalent experience in hospitality or tourism related field and advantage
- Customer service experience is essential
- Exceptional interpersonal skills and passion for service excellence
- Initiative, creativity and ability to solve problems
- Strong communication skills
- Proficiency in IT, competent in the use of Microsoft packages and ability to use technology
WHAT’S IN IT FOR YOU
- Free meals when on duty, in our team cafes
- Pension scheme and Wagestream financial services
- Long‑service awards involving recognition with high‑street shopping vouchers and overnight stays
- Enhanced holidays with long service
- Free Leisure Club Membership, with friends and family discounts
- Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
- On‑site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities, cinema tickets and retail products
- Lifeworks App – lots of discounts on everyday purchases, with brands that you love
- Supplier and local business discounts, e.g. Sealy mattresses and selected Lomond Shores retailers
- Free parking
- Fully funded, work‑based training and development – everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level
We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.
Receptionist in Alexandria employer: Cameron House, Loch Lomond, Scotland
Contact Detail:
Cameron House, Loch Lomond, Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Alexandria
✨Tip Number 1
First things first, make sure you know the ins and outs of Cameron House. Familiarise yourself with the resort's history, amenities, and services. This way, when you walk into that interview, you can show off your knowledge and passion for the place!
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the resort. Role-play common scenarios with friends or family to get comfortable handling guest inquiries and resolving issues. The more you practice, the more confident you'll feel.
✨Tip Number 3
Don’t forget to showcase your personality! Cameron House is all about exceptional guest service, so let your friendly and caring nature shine through in your interactions. Be genuine and enthusiastic – it’ll make a lasting impression.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep an eye on any updates or new opportunities that pop up. We’re excited to see what you bring to the team!
We think you need these skills to ace Receptionist in Alexandria
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and warm personality shine through. We want to see how you genuinely care about providing exceptional guest service, so don’t be afraid to share a bit about yourself and why you’re passionate about hospitality.
Tailor Your Application: Make sure to tailor your application specifically for the Receptionist role at Cameron House. Highlight your relevant experience in customer service and any skills that match the job description, like your proficiency in IT and communication skills.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Cameron House!
How to prepare for a job interview at Cameron House, Loch Lomond, Scotland
✨Know the Resort Inside Out
Before your interview, take some time to research Cameron House and its offerings. Familiarise yourself with the resort's history, amenities, and services. This will not only impress your interviewers but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your People Skills
As a receptionist, exceptional interpersonal skills are key. Prepare examples of how you've provided outstanding customer service in the past. Think about specific situations where you went above and beyond for a guest or resolved a challenging issue.
✨Practice Common Interview Questions
Anticipate questions related to handling guest enquiries, managing check-ins and check-outs, and dealing with complaints. Practising your responses will help you feel more confident and articulate during the interview. Remember to highlight your problem-solving abilities!
✨Dress the Part
First impressions matter, especially in a hospitality setting. Dress smartly and professionally for your interview. This shows that you respect the role and the company, and it aligns with the high standards expected at Cameron House.