At a Glance
- Tasks: Welcome guests, handle enquiries, and ensure a memorable stay.
- Company: Cameron House, a stunning 5-star resort on Loch Lomond.
- Benefits: Free meals, discounts, pension scheme, and career development opportunities.
- Other info: Explore the beautiful Loch Lomond and Trossachs National Park in your free time.
- Why this job: Join a passionate team in a breathtaking location and make guests' experiences unforgettable.
- Qualifications: National 5 in Maths and English; customer service experience preferred.
The predicted salary is between 20000 - 25000 £ per year.
About Us
Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award‑winning spa with a rooftop infinity pool, an 18‑hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.
The Role
The main scope of this role is to welcome all guests on arrival, provide access to bedroom facilities, handle enquiries throughout stay, and present and process bill payments on departure.
Key Things You Will Be Responsible For
- Warm, friendly and exceptional guest service on check‑in, check‑out and during stay
- Allocating guest rooms and suites
- Group check‑ins
- Billing and payments
- Handling enquiries in person, by telephone and by email
- Providing resort and local information
- Courtesy calls and recording of guest preferences and requirements
- Resolving issues and escalating where appropriate
- Registration of visitors and contractors
- Gift voucher sales
- Printing and distribution of reports
- Using a variety of systems including Microsoft Office, Resort Suite, HotSOS, Bartech and VingCard
WHO WE ARE LOOKING FOR
- People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on
- People who are naturally friendly – who genuinely care about our guests and the service they receive
- People who will always go beyond what our guests expect from us to make their stay a special and memorable one
- People who show the same level of care for their team, as our guests – it’s about supporting our colleagues to be the best they can be and to do the best job they can
- People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted
TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED
- National 5 Qualifications in Maths and English (or equivalent), with further study e.g. NC/HND/SVQ or equivalent experience in hospitality or tourism related field and advantage
- Customer service experience is essential
- Exceptional interpersonal skills and passion for service excellence
- Initiative, creativity and ability to solve problems
- Strong communication skills
- Proficiency in IT, competent in the use of Microsoft packages and ability to use technology
WHAT’S IN IT FOR YOU
- Free meals when on duty, in our team cafes
- Pension scheme and Wagestream financial services
- Long‑service awards involving recognition with high‑street shopping vouchers and overnight stays
- Enhanced holidays with long service
- Free Leisure Club Membership, with friends and family discounts
- Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
- On‑site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities, cinema tickets and retail products
- Lifeworks App – lots of discounts on everyday purchases, with brands that you love
- Supplier and local business discounts, e.g. Sealy mattresses and selected Lomond Shores retailers
- Free parking
- Fully funded, work‑based training and development – everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level
We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.
Receptionist in Alexandria employer: Cameron House, Loch Lomond, Scotland
Cameron House is an exceptional employer, offering a vibrant work culture where every team member plays a vital role in creating unforgettable guest experiences. Located in the picturesque Alexandria, Scotland, we provide our employees with comprehensive benefits and ample opportunities for professional growth, all while fostering a collaborative environment that values inclusivity and high service standards.
Contact Details:
Cameron House, Loch Lomond, Scotland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Alexandria
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cameron House, Loch Lomond, Scotland. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Cameron House, Loch Lomond, Scotland
Don't be shy about reaching out to Cameron House, Loch Lomond, Scotland directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Alexandria
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cameron House, Loch Lomond, Scotland and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Cameron House, Loch Lomond, Scotland
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
