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- Tasks: Supervise housekeeping teams to ensure top-notch cleanliness and guest satisfaction.
- Company: Cameron House, a stunning 5-star resort on Loch Lomond.
- Benefits: Free meals, discounts, pension scheme, and extensive training opportunities.
- Why this job: Join a dynamic team in a breathtaking location and make guests' stays unforgettable.
- Qualifications: Experience in hospitality and strong attention to detail required.
- Other info: Explore the beautiful outdoors of Loch Lomond during your free time.
The predicted salary is between 24000 - 36000 £ per year.
About Us
Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste. Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites. The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, Loch Lomond provides an ideal backdrop for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.
The Role
The scope of the role is to ensure the highest standards of cleanliness and presentation in Guest bedrooms and suites, and the provision and distribution of clean laundry and in-room amenities through supervision of room attendant, portering and laundry teams.
Key Things You Will Be Responsible For
- Delivery and supervision of daily tasks and checklists including bed making, vacuuming, dusting, polishing, scrubbing sinks baths and toilets, and the removal, cleaning and redistribution of linen and amenities
- Lead daily briefings and handovers
- Organise daily workload, delegate tasks and co-ordinate breaks
- Monitoring performance via checklists and SOPs
- Provide feedback, and undertake informal counselling to support improved performance
- Support the team with any shift challenges
- On job training of new employees
- Handling and resolving guest feedback
- Departmental requisitions
- Handling lost property and reporting damage, theft and loss
Who We Are Looking For
We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for:
- People who want to achieve great things – your interest in us suggests you have the ambition, drive, and determination to meet challenges head on.
- People who are naturally friendly – who genuinely care about our guests and the service they receive.
- People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
- People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
- People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.
To Be Eligible To Apply You Will Also Need
- HND/NC/SVQ or equivalent qualification or equivalent experience in hospitality or tourism related field
- Experience of working in similar quality housekeeping environment
- Thorough, with keen attention to detail
- Ability to quickly build excellent working relationships
- Excellent communication skills
- Basic IT skills with knowledge of Office software and ability to use technology
What’s In It For You?
Here’s what to expect when you work as part of our team:
- Free meals when on duty, in our team cafes
- Pension scheme and Wagestream financial services
- Long service awards involving recognition with high street shopping vouchers and overnight stays
- Enhanced holidays with long service
- Free Leisure Club Membership, with friends and family discounts
- Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
- On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
- Lifeworks App – lots of discounts on everyday purchases, with brands that you love
- Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
- Free parking
- Fully funded, work-based training and development, including apprenticeships, structured work experience, scholarships, graduate programmes, specialist craft training, and qualifications up to HND and Degree level
We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.
Housekeeping Supervisor in Alexandria employer: Cameron House, Loch Lomond, Scotland
Contact Detail:
Cameron House, Loch Lomond, Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor in Alexandria
✨Tip Number 1
Get to know the company culture! Before your interview, check out Cameron House's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in housekeeping and how you can contribute to maintaining those high standards.
✨Tip Number 3
Show off your people skills! Since the role involves leading a team, be ready to share examples of how you've supported colleagues or resolved conflicts in the past. Highlighting your friendly nature and teamwork will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Housekeeping Supervisor in Alexandria
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you genuinely care about providing excellent service and creating memorable experiences for our guests.
Highlight Relevant Experience: Make sure to detail any previous experience in housekeeping or similar roles. We’re looking for candidates who have a keen eye for detail and can demonstrate their ability to maintain high standards of cleanliness and presentation.
Be Yourself: We value diverse personalities, so don’t be afraid to let your unique character come through in your application. Share your story and what makes you a great fit for our team at Cameron House.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and get back to you as soon as possible!
How to prepare for a job interview at Cameron House, Loch Lomond, Scotland
✨Know the Resort Inside Out
Before your interview, take some time to research Cameron House and its offerings. Familiarise yourself with the resort's history, amenities, and the unique experiences it provides. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Showcase Your Attention to Detail
As a Housekeeping Supervisor, attention to detail is crucial. Prepare examples from your past experience where your keen eye for cleanliness and organisation made a difference. Be ready to discuss how you ensure high standards in housekeeping and how you train others to do the same.
✨Demonstrate Team Leadership Skills
Cameron House values teamwork and support among colleagues. Think of instances where you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and how you handle challenges during shifts, as this will resonate well with their expectations.
✨Prepare for Guest Interaction Scenarios
Since guest satisfaction is key, be prepared to discuss how you would handle feedback or complaints. Think of specific situations where you turned a negative experience into a positive one. This will showcase your commitment to going above and beyond for guests, which is exactly what they’re looking for.