At a Glance
- Tasks: Supervise reception team, ensuring exceptional 5-star service for guests.
- Company: Cameron House, a stunning 5-star resort on Loch Lomond.
- Benefits: Free meals, pension scheme, discounts, and enhanced holidays.
- Other info: Fully funded training and development opportunities available.
- Why this job: Join a dynamic team in a breathtaking location with endless adventure.
- Qualifications: HND or equivalent experience in hospitality and strong IT skills.
The predicted salary is between 25000 - 30000 € per year.
Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.
The Role
As Front Office Reception Supervisor you will report to the Reception Manager and supervise a large reception team in the exceptional delivery of 5* service on check in and check out. Key duties and responsibilities of the role include:
- Guest check-in and check-out, billing, queries, resort knowledge, and call handling.
- Leading daily briefings and handovers.
- Organising daily workload, delegating tasks and coordinating breaks.
- Monitoring performance via checklists and SOPs.
- Providing feedback, and undertaking informal counselling to support improved performance.
- Supporting the team with operational issues as they arise.
- On job training of new employees.
- Handling and resolving guest feedback.
- Departmental requisitions.
- Billing queries, adjustments and recoveries.
- Allocations and queued rooms.
- No shows.
- Cash ups and banking.
Who We Are Looking For
We seek people who want to achieve great things – your interest in us suggests you have the ambition, drive, and determination to meet challenges head on. We value individuals who are naturally friendly and genuinely care about our guests and the service they receive. We look for those who will always go beyond what our guests expect to make their stay special and memorable, and who show the same level of care for their team as for our guests.
To Be Eligible To Apply You Will Also Need:
- HND or equivalent/or equivalent experience in hospitality.
- Current or recent experience in Reception/Front Office/Reservations within a 100+ bedroom hotel or resort at 4/5* standard.
- Strong IT skills, proficient in Microsoft Word & Excel; experience with Resortsuite or similar property management systems beneficial.
- Strong interpersonal and communication skills, both written and verbal.
What's in it for you:
- Free meals when on duty, in our team cafes.
- Pension scheme and Wagestream financial services.
- Long service awards involving recognition with high street shopping vouchers and overnight stays.
- Enhanced holidays with long service.
- Free Leisure Club Membership, with friends and family discounts.
- Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline.
- On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities, cinema tickets and retail products.
- Lifeworks App – lots of discounts on everyday purchases, with brands that you love.
- Supplier and local business discounts, e.g., Sealy Mattresses and selected Lomond Shores retailers.
- Free parking.
At Cameron House we can offer fully funded, work-based training and development, including apprenticeships, structured work experience in other businesses, supported scholarships, graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.
We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.
Front Office Reception Supervisor (fixed-term) in Alexandria employer: Cameron House, Loch Lomond, Scotland
Cameron House is an exceptional employer, offering a unique opportunity to work in a stunning 5-star resort set against the breathtaking backdrop of Loch Lomond. With a strong focus on employee development, we provide fully funded training and growth opportunities, alongside a supportive work culture that values teamwork and guest satisfaction. Enjoy a range of benefits including free meals, leisure club membership, and discounts on various services, all while being part of a dedicated team committed to delivering memorable experiences for our guests.
Contact Detail:
Cameron House, Loch Lomond, Scotland Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Reception Supervisor (fixed-term) in Alexandria
✨Tip Number 1
Get to know the company inside out! Research Cameron House, its history, and what makes it special. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Front Office Reception Supervisor, you'll be leading a team and interacting with guests. Role-play common scenarios with friends or family to boost your confidence and refine your communication style.
✨Tip Number 3
Prepare some questions for your interviewers. This shows that you're engaged and eager to learn more about the role and the team dynamics. Ask about their expectations for the reception team or how they handle guest feedback.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the Cameron House family right from the start.
We think you need these skills to ace Front Office Reception Supervisor (fixed-term) in Alexandria
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and your love for making guests feel special.
Tailor Your CV:Make sure to tailor your CV to highlight your relevant experience in reception or front office roles. We’re looking for those who have a knack for delivering 5-star service, so showcase your achievements and skills that align with our needs.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your key skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Cameron House!
How to prepare for a job interview at Cameron House, Loch Lomond, Scotland
✨Know the Resort Inside Out
Before your interview, make sure you research Cameron House thoroughly. Familiarise yourself with its history, amenities, and the unique experiences it offers. This will not only impress your interviewers but also show your genuine interest in the role and the resort.
✨Showcase Your Leadership Skills
As a Front Office Reception Supervisor, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, handled conflicts, or improved service delivery. Highlighting your leadership style and how you support your colleagues will resonate well with the interviewers.
✨Demonstrate Your Customer Service Passion
Cameron House prides itself on exceptional guest service. Be ready to discuss specific instances where you've gone above and beyond for guests. Share stories that reflect your friendly nature and commitment to creating memorable experiences.
✨Prepare for Practical Scenarios
Expect situational questions related to guest check-ins, handling complaints, or managing busy periods. Think through how you would approach these scenarios, using your past experiences as a guide. This will help you demonstrate your problem-solving skills and operational knowledge effectively.
