Duty Manager in Alexandria

Magnificent and uniquely inspirational, Cameron House is a 5-star resort nestled on the world-famous bonnie banks of Loch Lomond, where the Scottish Highlands meet the Lowlands. The 17th century Baronial estate is rich in character and history, featuring an award-winning Spa with rooftop infinity pool, an 18-hole championship golf course, an extensive array of resort activities, and a choice of six restaurants and two bars.

The Duty Manager's primary responsibilities are to ensure that the strategy for the day's operation is being executed and that we are uncompromising in our commitment to delivering exceptional service.

Key Duties Of The Role:

• Scrutiny of arrivals and departures, conferences, events, VIPs, and communication of requirements at the 9am and 5pm operational briefs.
• Attendance at departmental shift briefs on a rotational basis.
• Sense check allocations and operational requirements for special requests; co-ordinate and verify delivery.
• Check and regularly monitor daily operations, liaising with all relevant managers and supervisors to ensure that all departments are efficiently resourced and organised to meet daily business needs.
• Be present in the lobby and throughout the operation, providing a visible management presence during peak times such as breakfast service, check out, check in, afternoon tea service, ready rooms, lunch, and dinner - meeting, greeting, and interacting with guests and the team.
• Constant observations of standards and service levels ensuring that product and service quality meets 5* standard, and corrective action is taken where appropriate.
• Provide ‘hands on’ support – assist operational teams where resourcing falls short across all areas.
• Liaise with the senior management team, informing of any relevant issues, complaints, or problems that may arise, and ensure appropriate action is taken to resolve these.
• Authorisation of discounts, allowances, and complimentary goods and services.
• Oversight of cellar requirements outside F&B control opening hours.
• Monitor health, safety, and security procedures through regular walks of the building and outside areas, taking remedial action and reporting new hazards and risks.
• Lead by example in providing the guest with the highest levels of care and personal attention, anticipating guests' needs and initiating 'wee wows' to exceed expectations.
• Communicate all relevant information resort-wide in person and through daily DM reports.
• Support teams with IT and AV assistance in the absence of the IT Manager.
• Act as part of the emergency crisis management response team and fire party.
• Manage absence calls for relevant departments and ensure these are passed on in a timely manner, offering support where required.

Who We Are Looking For:

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for:

• People who want to achieve great things – your interest in us suggests you have the ambition, drive, and determination to meet challenges head on.
• People who are naturally friendly – who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect to make their stay special and memorable.
• People who show the same level of care for their team as our guests – supporting colleagues to be the best they can be.
• People who will respect and protect the magical place we work in – looking after our environment and never taking it for granted.

Qualifications Required In Role (training Can Be Provided):

• Driving Licence (2 years of driving history and over the age of 25 for insurance purposes).
• First Aid.
• Personal Licence.
• IOSH Qualification or equivalent.

What’s In It For You?

Here’s what to expect when you work as part of our team:

• Free meals when on duty, in our team cafes.
• Pension scheme and Wagestream financial services.
• Birthday lunches and long service awards involving recognition with high street shopping vouchers and overnight stays.
• Enhanced holidays, rising with long service.
• Free Leisure Club Membership, with friends and family discounts.
• Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline.
• On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities, and retail products.
• Supplier and local business discounts.
• Easy parking.
• Fully funded, work-based training and development, including apprenticeships, structured work experience, supported scholarships, and formal qualifications up to HND and Degree level.