At a Glance
- Tasks: Be the friendly voice of Cameron House, providing exceptional guest service and support.
- Company: Join the stunning 5-star resort on the shores of Loch Lomond.
- Benefits: Enjoy free meals, discounts, pension scheme, and wellness support.
- Other info: Opportunities for training, development, and exploring the breathtaking Scottish countryside.
- Why this job: Make a memorable impact on guests while working in a beautiful environment.
- Qualifications: National 5 in Maths and English; customer service experience preferred.
The predicted salary is between 20000 - 30000 £ per year.
Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.
The Role: Our Call Handler will be the first point of contact for many calls to the resort, and as such give an outstanding first impression of friendly and efficient guest service. The successful candidate will have impeccable communication skills and will be confident in multitasking, being able to assist internal and external guests.
- Answering and transferring all incoming calls providing warm friendly exceptional guest service
- Provision of resort and local information
- Courtesy calls and recording of guest preferences and requirements
- Liaison and communication around various departments
- Printing and distribution of reports and supporting front office administration tasks
- Providing support to reception, including check in and check out of guests on occasion
- Using a variety of systems including Microsoft Office, OPERA, HotSOS, Bartech and VingCard.
WHO WE ARE LOOKING FOR: We recruit people with widely varying personalities from different walks of life and backgrounds. While we don't have a 'typical' employee, there are some specific qualities or traits we look for:
- People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
- People who are naturally friendly – who genuinely care about our guests and the service they receive.
- People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
- People who show the same level of care for their team, as our guests – It's about supporting our colleagues to be the best they can be and to do the best job they can.
- People who will respect and protect the magical place we work in – it's up to all of us to look after our environment and never take it for granted.
TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:
- National 5 Qualifications in Maths and English (or equivalent qualifications), with further study e.g. NC/HND/SVQ or equivalent experience in Hospitality or Tourism related field and advantage.
- Customer service experience is essential
- Exceptional interpersonal skills, and passion for service excellence
- Initiative, creativity and ability to solve problems
- Strong communication skills
- Proficiency in IT, competent in the use of Microsoft packages and ability to use technology
WHAT'S IN IT FOR YOU? Here's what to expect when you work as part of our team:
- Free meals when on duty, in our team cafes
- Pension scheme and Wagestream financial services
- Long service awards involving recognition with high street shopping vouchers and overnight stays
- Enhanced holidays with long service
- Free Leisure Club Membership, with friends and family discounts
- Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
- On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
- Lifeworks App – lots of discounts on everyday purchases, with brands that you love
- Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
- Free parking
At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.
We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there's also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.
Call Handler in Alexandria employer: Cameron House, Loch Lomond, Scotland
Cameron House is an exceptional employer, offering a vibrant work culture where employees are valued and supported in their personal and professional growth. With a stunning location on the shores of Loch Lomond, team members enjoy unique benefits such as free meals, enhanced holidays, and extensive training opportunities, all while being part of a friendly and ambitious team dedicated to providing outstanding guest service.
Contact Details:
Cameron House, Loch Lomond, Scotland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler in Alexandria
✨Tip Number 1
Get to know the company! Research Cameron House and its values. When you understand what makes them tick, you can tailor your approach and show how you fit right in.
✨Tip Number 2
Practice your communication skills! As a Call Handler, you'll need to be friendly and efficient. Try role-playing with a friend or family member to get comfortable with handling calls and providing excellent service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Cameron House team.
We think you need these skills to ace Call Handler in Alexandria
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Let your personality shine through in your application. Share a bit about yourself and why you're excited about joining our team at Cameron House.
Tailor Your Application:Make sure to customise your application for the Call Handler role. Highlight your customer service experience and communication skills, as these are key to making a great first impression on our guests.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experience without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cameron House, Loch Lomond, Scotland
✨Know the Resort Inside Out
Before your interview, take some time to research Cameron House and its offerings. Familiarise yourself with the resort's amenities, activities, and local attractions. This knowledge will not only impress your interviewers but also help you answer questions about how you can assist guests effectively.
✨Showcase Your Communication Skills
As a Call Handler, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common call scenarios with a friend to demonstrate your ability to handle inquiries and provide exceptional service under pressure.
✨Emphasise Your Customer Service Experience
Be ready to share specific examples from your past roles where you went above and beyond for customers. Highlight any situations where you resolved issues or created memorable experiences for guests, as this aligns perfectly with what Cameron House values in its team members.
✨Demonstrate Team Spirit
Cameron House looks for individuals who care about their colleagues as much as their guests. Be prepared to discuss how you've supported your team in previous jobs. Share stories that reflect your collaborative spirit and willingness to contribute to a positive work environment.
