Housekeeping Quality and Training Supervisor in Alexandria

About Us

Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort.

Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history.

Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.

Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites.

The iconic lochside setting is a timeless celebration of grandeur and natural beauty.

Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep.

Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.

The Role

The Housekeeping Quality & Training Supervisor is responsible for elevating and maintaining the highest standards of cleanliness, presentation and guest experience throughout the Housekeeping department.

This is a hands-on operational role focused on coaching, training and developing Room Attendants, Public Area Attendants and Turndown Attendants through practical, on-the-floor training.

The role leads the onboarding of new team members, delivers ongoing development programmes and provides real-time feedback to ensure standards are consistently achieved.

Through structured training, bitesize learning sessions and quality audits, the Quality & Training Supervisor drives continuous improvement, promotes best practice and supports the department in achieving luxury hospitality and LQA standards.

Key areas of responsibility include guest room presentation, bed making techniques, bathroom cleaning standards, dusting and detailing procedures, room styling, turndown service delivery and luxury guest touchpoints.

The role acts as a champion of excellence, ensuring all team members have the skills, confidence and knowledge required to deliver exceptional experiences for every guest.

• You’ll also be expected to deliver on the following
• Lead the onboarding and practical induction of all new housekeeping team members.
• Deliver structured training plans for new starters, ensuring they understand departmental standards, SOPs and guest expectations.
• Monitor progress throughout probation periods and provide regular feedback to management.
• Act as a champion of housekeeping excellence and luxury presentation standards.
• Conduct regular room audits and quality checks to identify opportunities for improvement.
• Provide real-time coaching and feedback on the floor to improve performance and consistency.
• Coach team members through performance challenges and support their professional development.
• Provide refresher training on key housekeeping skills
• Work closely with Supervisors and Managers to identify departmental training needs.
• Lead turndown service training and development initiatives.
• Develop and maintain turndown standards in line with luxury hospitality expectations.
• Provide operational support throughout the department, including room inspections, public area audits and back of house upkeep.
• Promote a culture of attention to detail, precision and pride in workmanship.

Who We Are Looking For

• People who want to achieve great things – your interest in us suggests you have the ambition, drive, and determination to meet challenges head on.
• People who are naturally friendly – who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.
• To Be Eligible To Apply You Will Also Need
• HND/NC/SVQ or equivalent qualification or equivalent experience in hospitality or tourism related field
• Experience of working in similar quality housekeeping environment
• Thorough, with keen attention to detail
• Ability to quickly build excellent working relationships
• Excellent communication skills
• Basic IT skills with knowledge of Office software and ability to use technology

WHAT’S IN IT FOR YOU?

• Free meals when on duty, in our team cafes
• Pension scheme and Wagestream financial services
• Long service awards involving recognition with high street shopping vouchers and overnight stays
• Enhanced holidays with long service
• Free Leisure Club Membership, with friends and family discounts
• Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
• On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
• Lifeworks App – lots of discounts on everyday purchases, with brand that you love
• Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
• Free parking
• At Cameron House we can offer fully funded, work-based training and development.

Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.

#J-18808-Ljbffr