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- Tasks: Manage shop operations, recruit volunteers, and maximise sales for charities.
- Company: Join the UK's largest multi-charity retailer, supporting over 200 charities.
- Benefits: Earn £12.21 per hour with flexible part-time hours during the festive season.
- Why this job: Make a real impact while gaining retail experience in a fun, community-focused environment.
- Qualifications: Customer service experience and organisational skills are essential; charity retail experience is a plus.
- Other info: Temporary role from October to December, perfect for students looking for seasonal work.
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Shop Manager | Location – Sudbury | Temporary (October – December)| Part-Time | £12.21 per hour
Our client is the UK’s largest multi-charity retailer, selling cards and gifts on behalf of over 200 UK charities, including national organisations such as Cancer Research UK, Alzheimer’s Society, along with local charities such as Hospices, Air Ambulances and Wildlife Trusts. In the last 10 years alone, they have raised over £22.5 million for UK charities and £2.7 million for local community projects.
Each year, the company facilitate the opening of a national chain of pop-up shops to operate in the festive season. This role supports the network of shops to maximise income.
Are you the right person for the job?
- Experience across customer-facing environments
- Experience of working under own initiative within an established commercial framework
- Organisational skills
- Able to demonstrate an understanding of the retail sector, ideally within a charity context
- Can lead a team of people with passion and enthusiasm, offering support to the team as needed
- Commercial awareness and ability to make decisions to drive revenue
- Organising in-shop events and other sales promotions
- Ability to communicate with a variety of people at different levels
- Understands excellent customer service and can act as an ambassador for Cards for Good Causes in their local community
- Responds with agility to changing consumer and partner needs to maximise all opportunities
- Builds collaborative relationships with internal and external stakeholders built on trust and mutual respect
- Demonstrates a passion for CFGC’s vision, mission and values
What will your role as a Shop Manager look like?
- Responsible for managing all aspects of the shop.
- To actively recruit, line manage and support shop volunteers to maximise sales and revenue for participating charities
- Communicating and working effectively with other shop managers to ensure day-to-day operations are met
- Meet sales targets, increasing sales and profit for the shop
- To manage the set-up processes of the shop, including the processing of deliveries and reporting of discrepancies
- To discuss the layout of a shop with the Regional Manager and ensure all merchandising equipment is assembled in line with agreed plans
- To manage stock levels, replenishing accordingly and liaising with the Regional Manager to request top-ups of stock
- Set up the EPOS system and train volunteers accordingly
- Responsible for cash handling, reconciling EPOS and all banking procedures
- Identify volunteer recruitment needs and action recruitment campaigns in discussion with the Regional Manager
- The shop manager will be required to cover shifts in the absence of volunteers
- Support the marketing team with activities to raise the profile of the shop and organisation in the local community
- Take responsibility for rotas to ensure the shop is always operational within its agreed opening hours
- To offer exceptional customer service to protect the brand and reputation of cards for good causes
- To support any other tasks that support the day-to-day running of the shop and team
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
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Shop Manager employer: Cameron Clarke Associates
Contact Detail:
Cameron Clarke Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with the charity sector and the specific charities that the shop supports. Understanding their missions and values will help you connect with the community and demonstrate your passion during interviews.
✨Tip Number 2
Network with current or former shop managers in similar roles. They can provide valuable insights into the day-to-day responsibilities and challenges, which can help you prepare for potential interview questions.
✨Tip Number 3
Showcase your leadership skills by volunteering to lead a project or event in your local community. This experience will not only enhance your CV but also demonstrate your ability to manage a team effectively.
✨Tip Number 4
Research the latest trends in retail and customer service, especially within the charity sector. Being knowledgeable about current practices will show your commercial awareness and readiness to drive revenue in the shop.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles and any previous work in the retail or charity sector. Emphasise your organisational skills and ability to lead a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the mission of the organisation. Mention specific examples of how you've successfully managed teams or events in the past.
Highlight Relevant Skills: In your application, clearly outline your commercial awareness and decision-making abilities. Discuss how you can drive revenue and enhance customer service in the shop environment.
Show Enthusiasm for the Cause: Demonstrate your understanding of the charity context and express your commitment to supporting local and national charities. This will show that you align with the values of the organisation.
How to prepare for a job interview at Cameron Clarke Associates
✨Show Your Passion for Charity
Make sure to express your enthusiasm for the charity sector during the interview. Share any personal experiences or connections you have with charitable organisations, as this will demonstrate your genuine interest in the role and the mission of the company.
✨Highlight Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Discuss specific situations where you went above and beyond to meet customer needs, as this is crucial for a Shop Manager who will act as an ambassador for the brand.
✨Demonstrate Leadership Experience
Be ready to talk about your experience in leading teams, especially in a retail environment. Share instances where you motivated your team, resolved conflicts, or successfully managed volunteers, as these skills are essential for managing shop operations.
✨Understand the Retail Landscape
Research the current trends in the retail sector, particularly within charity shops. Be prepared to discuss how you would adapt to changing consumer needs and how you can drive revenue through innovative ideas and events in the shop.
