At a Glance
- Tasks: Lead daily operations and ensure compliance with customs regulations.
- Company: Dynamic logistics company focused on customs and compliance.
- Benefits: Competitive salary, private medical insurance, and pension plan.
- Other info: Join a team that values accountability, teamwork, and continuous improvement.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: 5+ years in freight forwarding or customs operations with strong compliance knowledge.
The predicted salary is between 40500 - 49500 £ per year.
Operations Manager – Customs & Compliance | Feltham, Middlesex | Full Time | £42,000.00 - £50,000.00 subject to experience
Our client is seeking an experienced and highly organised Operations Manager – Customs & Compliance to oversee the day-to-day operational activities of the business while ensuring full compliance with HMRC regulations, Border Force requirements, and internal quality standards.
The successful candidate will have a strong background in customs clearance, compliance, warehouse operations, and people management, with the ability to lead operational improvements and maintain high service standards.
The Role
Oversee the day-to-day operational activities of the business while ensuring full compliance with HMRC regulations, Border Force requirements, and internal quality standards.
Key Responsibilities
- Customs & Compliance
- Oversee all import and export customs clearance activities
- Ensure compliance with HMRC legislation, CDS requirements, ETSF procedures, and AEO standards
- Maintain compliance with Border Force and Trading Standards regulations
- Liaise directly with HMRC, Border Force, Trading Standards and other regulatory authorities
- Investigate customs queries and implement corrective actions where required
- Ensure all customs records and compliance documentation are maintained accurately
- Operations Management
- Manage the daily operations of the customs, warehouse and transport teams
- Monitor staff performance and ensure operational KPIs are achieved
- Allocate workloads and ensure all shipments are processed efficiently
- Identify operational improvements to increase productivity and reduce errors
- Support management with planning, reporting and operational performance
- Audits & Quality Assurance
- Prepare for and manage internal and external compliance audits
- Conduct regular operational and customs compliance audits
- Identify areas of non-compliance and implement corrective actions
- Standard Operating Procedures (SOPs)
- Develop, implement and regularly review Standard Operating Procedures (SOPs)
- Ensure all operational procedures remain compliant with HMRC and company policies
- Train staff on new procedures and ensure consistent implementation across the business
- Staff Management
- Supervise and mentor operational staff
- Conduct performance reviews and identify training requirements
- Ensure employees follow company procedures and compliance standards
- Promote a culture of accountability, teamwork and continuous improvement
Requirements
Essential
- Minimum 5 years’ experience within freight forwarding, customs or logistics operations
- Extensive knowledge of UK customs procedures and CDS
- Strong understanding of HMRC regulations, Border Force procedures
- Experience managing customs compliance and operational audits
- Proven experience leading operational teams
- Excellent communication and organisational skills
- Ability to write and implement operational procedures and SOPs
- Strong problem-solving and decision-making abilities
- Proficient in Microsoft Office and freight forwarding software (e. g. Boxtop, ASM Sequoia or similar)
Desirable
- Experience managing an ETSF facility
- Knowledge of bonded warehousing and transit procedures
- Customs qualifications or relevant compliance certifications
- Key Competencies
- Leadership
- Attention to detail
- Compliance-focused
- Decision-making
- Team management
- Customer service
- Process improvement
- Time management
- Problem-solving
- What’s In It For You
- 20 days holiday (pro rata), plus Bank Holidays
- Free Private Medical Insurance
- Company Pension
Your data will be handled in line with GDPR.
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Operations Manager - Customs & Compliance in London employer: Cameron Clarke Associates
Cameron Clarke Associates is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the lives of children and young people. With flexible working hours and a supportive work culture, employees are encouraged to grow professionally through continuous training and development opportunities. Located in Slough, the company offers a collaborative environment where social workers can thrive and make a difference in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Customs & Compliance in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Cameron Clarke Associates and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Cameron Clarke Associates!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Cameron Clarke Associates keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Manager - Customs & Compliance in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Cameron Clarke Associates:This is your chance to really connect with the team at Cameron Clarke Associates. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Cameron Clarke Associates
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Cameron Clarke Associates.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Cameron Clarke Associates that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Cameron Clarke Associates. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
