At a Glance
- Tasks: Lead a team to provide vital support for women and children escaping domestic abuse.
- Company: Join a values-led organisation dedicated to empowerment and safety.
- Benefits: Flexible hours, professional development, and a supportive work environment.
- Other info: Opportunity for career growth in a dynamic and compassionate setting.
- Why this job: Make a real difference in the lives of those affected by domestic abuse.
- Qualifications: Experience in supported housing and strong communication skills required.
The predicted salary is between 37338 - 44962 £ per year.
Responsible To
Support Supervisor, Support Manager, Head of Services
Days / Times
Flexibility is needed during a crisis or for staff support when necessary
Work Base
Grimsby Town Centre
As this position will include working in the Refuge, we are only accepting applications from women.
(Schedule 9, Part 1 of the Equality Act 2010 applies)
To oversee a high-quality domestic abuse service – ensuring victims and survivors receive an excellent standard of accommodation and support that helps save lives and change lives.
- To support the team in providing an immediate & safe place for women and children who are escaping domestic abuse
- To oversee decisions about the allocation of accommodation with the team
- To ensure women and children are welcomed into the Refuge and to ensure Licences, welcome packs and other information are delivered in a supportive and easy-to-understand way
- To support staff to help women throughout the re‑housing process, including applications to register with local housing systems, housing providers/agencies, visits to the properties, etc
- With support supervisors, to ensure on‑call and weekend shifts are covered
- To oversee warnings and evictions of residents, ensuring they are actioned in line with Women’s Aid policies and procedures as well as Housing Law
- To ensure women living in the Refuge maintain due regard for the other occupants of the building
- To deal with any disagreements or disputes in a professional and fair manner
- To discuss concerns about a family’s needs with the Support Supervisor, Support Manager and/or Children’s Workers
- To be responsible for ensuring vital daily communication and support with the teams
- To encourage and promote service user involvement and ensure staff are promoting this
- In liaison with the Admin Staff, to oversee the financial systems in the collection and recording of residents’ charges, rents and the administration of petty cash
- To ensure that the physical environment of the Refuge is acceptable to the women and that they are safe, clean and offer a high level of comfort
- To comply with Health & Safety at all times and to ensure safe working practices are adhered to
- To report and/or organise any maintenance and repair requirements as appropriate
- Act as a contact point for organisations and individuals wishing to provide activities and information for women and their children
- To introduce and develop additional activities, educational and/or employment opportunities for residents and their children as required
- To ensure the safeguarding procedure is adhered to, and refuge children are not exposed to unacceptable risk
- Support - Main Duties
- Provide support to women and children living in the Refuge
- Oversee referrals for Refuge admissions and prioritise high‑risk cases
- Manage and oversee occupancy levels
- Ensure support is high‑quality, pro‑active and outcomes‑focused
- Ensure provisions of support are available and accessible 24 hrs a day
- Ensure we respond and record immediately to telephone calls, emails and enquiries in person
- Oversee management of caseloads, ranging from low to high risks and low to high support needs; ensuring all support is regular, structured and appropriate to the client’s individual needs and includes safety, protection, risk management and ongoing support & future plans
- Ensure support is delivered in a trauma‑informed way
- Ensure participation in MARAC research, updates, actions, feedback and meetings when necessary
- Establish and practice good working partnerships and multi‑agency work with other professionals and outside agencies
- Take part in accredited IDVA training when available. (Independent Domestic Violence Advocate)
- Be responsible for ensuring that relevant reporting data and information are up to date and available when requested
- Ensure individual case files are up to date and to take part in regular file reviews and spot‑checks
- When requested, to prepare and undertake client reports and/or feedback on their support
- General Responsibilities
- To work as a team member under the guidance of the management team
- To participate in supervisions (with line manager & clinical) and appraisals
- To participate in fundraising activities on behalf of Women’s Aid
- To work alone and on one’s own initiative with due regard to our lone working procedures
- To participate in staff training, ensuring mandatory training is up‑to‑date and refreshed regularly
- To discuss any training personally identified in supervisions
- To attend team meetings, external meetings and Trustee meetings as requested
- To draw to the attention of the Support Manager any issues which may impact on clients or WA
- To be familiar with all policies of Women’s Aid; to ensure policies are signed off as instructed; to ensure policies are implemented and adhered to at all times
- To be familiar with and work in accordance with Women’s Aid's performance management system, including measuring change performance and monitoring satisfaction
- To work at all times in accordance with the confidentiality policy of Women's Aid
- To comply with data protection legislation, ensuring information sharing procedures are adhered to
- To ensure the highest standard of anti‑discriminatory and equal opportunities practices are adhered to and to work in a non‑judgemental way, within the guidelines of equal opportunities and anti‑discriminatory practice
- To work in a safe and responsible way, ensuring that safety and lone working procedures are followed and that you do not endanger yourself, your colleagues or service users
- To work in accordance with staff values and ethos as described in our staff agreement
- To constantly raise awareness of domestic abuse locally
- To assist with providing cover for absent colleagues during periods of sickness, holidays, etc., as requested by the Support Supervisor and Support Manager.
- Head of Services or CEO
- To carry out any other duties commensurate with the level of this post
Person Specification
- Any recognised professional qualifications
- Supporting and managing staff
- Undertaking client needs and risk assessments
- Working in supported housing
- Liaising with other agencies
- Support File Management and record keeping
- Safety planning and risk assessment
- The impact of domestic abuse on everyone
- The effects of homelessness
- Housing/welfare benefits legislation
- The local area, resources and agencies
- Safeguarding practices
- Drug, alcohol and mental health issues
- Ability to work as a member of a staff team and as an individual
- Excellent communication and organisational skills
- Computer skills (file management is undertaken electronically)
- Good literacy and numeracy skills
- Interpersonal skills – with both individuals and external organisations and agencies
- Ability to cope with crisis management, conflict and distress
- A commitment to the empowerment of those affected by abuse
- To foster a tolerant, supportive and empathic approach to clients
- To ensure a positive image of the organisation through personal behaviour and appearance
- Demonstrate a high level of motivation
- A commitment to Equal Opportunities
- Any recognised professional qualifications
- Experience of supporting and managing staff
- Experience of working in supported housing
- Experience of liaising with other agencies
- Knowledge of domestic abuse, safeguarding and trauma‑informed practice
- Knowledge of housing/welfare benefits legislation
- Knowledge of the local area, resources and agencies
- Coaching or mediation skills
- Experience in crisis management and conflict resolution
- Experience of working within a domestic abuse or safeguarding service
- Values and Culture
We are a values‑led organisation committed to creating a safe, inclusive, and empowering environment for both our staff and the people we support.
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Refuge Team Leader in Grimsby employer: Cameron Clarke Associates
Cameron Clarke Associates is an excellent employer, offering a supportive work culture that values flexibility and employee growth. As a Part-Time Warehouse Operative in Bristol, you will benefit from regular hours and the opportunity to develop your skills through training and apprenticeship programmes, making it an ideal choice for those seeking meaningful employment while balancing other commitments.
StudySmarter Expert Advice🤫
We think this is how you could land Refuge Team Leader in Grimsby
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Cameron Clarke Associates.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Cameron Clarke Associates!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Cameron Clarke Associates, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Cameron Clarke Associates or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Refuge Team Leader in Grimsby
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Cameron Clarke Associates:Before hitting send, make sure to tailor your application specifically to Cameron Clarke Associates! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Cameron Clarke Associates
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
