Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join the team to support ferry operations and provide excellent customer service.
- Company: Be part of a vital service connecting Plymouth, Devon, and South East Cornwall.
- Benefits: Enjoy competitive pay, generous leave, free ferry crossings, and a supportive work environment.
- Why this job: Gain unique experience in a dynamic setting with opportunities for advancement and skill development.
- Qualifications: Basic IT skills, customer service experience, and a proactive attitude are essential.
- Other info: Flexible shift patterns with potential for enhanced pay on night shifts.
The predicted salary is between 25700 - 35600 £ per year.
Ferry Crew Support | Torpoint, Cornwall | Full Time | £31,796.88 per annum
Our client is responsible for the management, operation, maintenance and administration of the two crossings over the River Tamar – Tamar Bridge and Torpoint Ferry. With approx. 26,000 vehicles travel with them every day, they play an important part in the local infrastructure, creating a link between Plymouth, Devon and South East Cornwall.
They are seeking to appoint a Ferry Crew Support to join the team at the Torpoint Ferry. This is an exciting opportunity for a confident individual with good communication skills to provide excellent customer service in a unique environment, offering a longer-term opportunity for advancement within the ferry service and generous benefits.
Please note- The Ferry crews work to a 9-week cyclical rota which consists of early shifts (06:00 – 14:00), late shifts (14:00 – 22:00), as well as one week of consecutive night shifts (22:00 – 06:00) in the cycle. The shifts include weekend, evening and bank holiday working. Ferry Crew Support shift patterns do vary slightly to the above detail, and they are not routinely required to work the night shift, although once trained they support crew by ‘acting up’ on night shifts as a Collector, which attracts associated pay benefits.
Are you the right person for the job?
In the first instance, you must be able to demonstrate:
- Basic IT skills (email and Office 365 packages)
- Ability to follow technical/general instructions
- Ability to respond positively to changing operational demands
- Ability to develop and maintain a good working relationship amongst colleagues
- Pro-active and assertive
Experience of:
- Working in a customer service environment
- Ability to write clearly and comprehensively
- Attention to detail and good record keeping
- Experience of working within the general Policies and Procedures
What will your role look like?
The main duties and responsibilities include:
- Carrying out routine cleaning to a high standard of all ferry compartments, including passenger accommodation, crew cabin and all public walkways
- Carrying out routine cleaning of the ferry infrastructure to a high standard. This will include: general cleaning tasks in the control towers, ensuring slipways are kept free from debris and safe for transit by foot passengers and vehicles, ensuring a safe operation
- Support boat operations used to transfer ferry staff to the ferry at the start and end of shifts. Includes the pulling of the ropes used to move the boat to the ferry and back to the slipway as required
- Control the safe and expedient loading and unloading of pedestrians and vehicles in accordance with published operating procedures and as directed by senior staff
- Deal with or assist with any emergencies that arise, following emergency operating procedures or under the direction of incident managers. These duties include pulling of ropes, throwing of lifebuoys, handling of buoyancy aids, carrying and use of fireextinguishers and fire hoses, opening and closing of valves and the ability to get through escape hatches and climb a vertical escape ladder from the Engine Room
- Act as relief staff for other roles as required (This may attract enhanced payments in accordance with local agreements where training and sufficient competency is met)
What can you expect in return?
- Regular pay award for all employees negotiated by the National Joint Council (NJC)
- Local Government Pension Scheme – employer and employee contributions – currently 20% employer contribution
- A minimum of 25 days annual leave (or hours equivalent), pro-rata to contract and shift allowances, plus public/bank holidays.
- Staff travel card for free crossings of the Tamar Bridge and the Torpoint Ferry
- 24/7 access to the Employee Assistance Programme for you and your family
- Generous family-friendly policies including shared parental leave, contractual maternity, paternity and adoption
- Uniform and PPE provided – washing and drying facilities available for use on site
- Learning and Development opportunities
Closing date: 09:00 on 7th July 2025
Anticipated Interviews: w/c 21st July 2025
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
Your data will be handled in line with GDPR.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the \’Apply now\’ button.
Created on 30/06/2025 by TN United Kingdom
#J-18808-Ljbffr
Ferry Crew Support employer: Cameron Clarke Associates
Contact Detail:
Cameron Clarke Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ferry Crew Support
✨Tip Number 1
Familiarise yourself with the ferry operations and customer service expectations. Understanding the unique environment of the Torpoint Ferry will help you demonstrate your enthusiasm and readiness to contribute effectively during interviews.
✨Tip Number 2
Highlight any previous experience in customer service roles, especially in fast-paced or operational settings. Be prepared to discuss specific examples of how you've handled challenging situations or provided excellent service.
✨Tip Number 3
Showcase your ability to work as part of a team. The role requires good communication and collaboration with colleagues, so think of instances where you've successfully worked with others to achieve a common goal.
✨Tip Number 4
Be ready to discuss your flexibility regarding shift patterns, including weekends and bank holidays. Emphasising your willingness to adapt to the cyclical rota will demonstrate your commitment to the role and the team.
We think you need these skills to ace Ferry Crew Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any technical skills you possess. Emphasise your ability to follow instructions and maintain attention to detail, as these are crucial for the Ferry Crew Support role.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the position. Mention specific examples of how you've successfully handled customer service situations or worked in a team environment.
Highlight Relevant Experience: In your application, clearly outline any previous roles that involved cleaning, safety procedures, or working in a fast-paced environment. This will demonstrate your readiness for the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Cameron Clarke Associates
✨Showcase Your Customer Service Skills
Since the role involves providing excellent customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved issues or went above and beyond for customers.
✨Demonstrate Adaptability
The job requires responding positively to changing operational demands. Be ready to discuss how you've adapted to unexpected changes in previous roles, showcasing your flexibility and problem-solving skills.
✨Familiarise Yourself with Safety Procedures
Given the nature of the ferry operations, understanding safety protocols is crucial. Brush up on emergency procedures and be prepared to discuss how you would handle various scenarios that may arise during your shift.
✨Emphasise Teamwork and Communication
This position requires good working relationships with colleagues. Share examples of how you've effectively communicated and collaborated with team members in the past, highlighting your ability to work well in a team environment.
